Employee Training and Development

1. Employee Training and Development

2. What is Training & Development? • Helping organizations solve problems through employee training: • A planned effort to facilitate the learning, retention and transfer of job-related behavior. • ASTD: http://www.astd.org

3. Who receives training? • Examples • New employees, customer service training, communication skills, team training management skills, diversity training, conflict resolution. • QG: How does new information and communication technology affect training?

4. Adult Learning Theories • Social Learning Theory (Bandura) • Learning through observing • Modeling behavior • Examples

5. Important factors of Training Success • Employee Readiness • Transfer of Training

6. Employee Characteristics for Readiness • Ability • Attitudes and Motivation • Learning Styles

7. Transfer of Training Issues • Improve job performance • Materials learned in training used on job • Level of Transfer • Zero! • Positive • Negative

8. Design Factors & Transfer of Training • Feedback • General Principles • Identical Elements • Overlearning • Sequencing • Part vs. Whole • Massed vs. Spaced

9. Work Environment & Transfer • Reasons for Failure • Training dissimilar to job • Trained behavior not supported on job • Trained behavior not often needed

10. How to do Training and Development • Needs assessment • Set Objectives • Training Design • Deliver the training • Evaluation

11. How to do a Training Needs Assessment • Organizational Analysis • Organizational functioning, problems and goals • Benefits of training to the organization • Job or Task Analysis • Work that needs to be done • Person Analysis • What employees can do • What they should be able to do

12. Setting the Training Goals • Establish training goals • Set Behavioral objectives to reach goals • What must be learned? • Measurable Behaviors

13. Training Development • Develop training tasks to meet objectives • Content • Designing HOW to present the material to the employees so they learn it and it transfers to the job.

14. Training Methods: In house • On the job training • Apprenticeship • Vestibule Training • Next to actual work site and hands-on experience • Job Rotation • Target all employees • Leadership track • QG: Experiences and effectiveness?

15. Training Methods: Off-Site • Lecturing • Behavioral modeling • Simulations • Computer assisted training • QG: Experiences and effectiveness?

16. Training Methods: Management • Case Studies • Role playing • Experiential management “games” and simulations • Blindfolded rope • Conferences • Facilitated open discussions

17. Training Methods: Management • Mentoring • Traditional, Step-ahead, Peer • Informal vs. formal • Coaching • QG: Why are management training methods different from other forms of training? Turn in!

18. Review of Training & Development • Needs assessment • Set Objectives • Training Design • Deliver the training • Evaluation

19. Evaluation Measures • Training Criteria: • Reaction • Learning • Performance Criteria: • Behavioral • Results • CHOOSE one (or more!)

20. Design of Evaluation Study • One Group • Basic experimental Designs • Quasi-Experimental Designs • Solomon 4 group design