Information Technology Industry - Riverbed Technology, Inc Case Study

1. Case Study “ Jade Global’s Cloud 360 Assessment for Hi-Tech Networking Company Provides Detailed Path of How and When to Implement Oracle Cloud Meticulous planning and execution went into this 6 week assessment. Jade Global’s team of strong Oracle Cloud SMEs and PM collaborated closely with various IT and Business stakeholders and performed 360 degree review including the high level fit gap analysis of the existing Oracle footprint vis-à-vis the functionality in the Cloud and operational readiness. Jade experts were able to highlight some of the key business process enhancements available in the cloud. In the process they generated a positive buzz within the Customer ABS business base. The assessment team did a great job in providing a comprehensive view and implementations options. They deliv- ered way beyond my initial expecta- tions. Products & Services Oracle EBS Oracle Cloud ERP Oracle PAAS TIBCO Several Boundary Applications Client - Riverbed Technology, Inc. Industry - Information Technology About the Client Riverbed Technology, Inc. is an American Information Technology company focused on network performance monitoring, application performance management, edge computing, Wi-Fi, and wide area networks (WANs). Founded in 2002, the company has served more than 30,000 customers including those on the Forbes Global 2000 list. It is headquartered in San Francisco, California. “ Business Requirements Digital Initiative to Transform Business Processes and Applications in the Cloud Senior Director, IT, Riverbed Riverbed was using Oracle EBS and several other on-premise applications for several years. They recently embarked on a digital initiative to make the organization more agile and identified Cloud as the path to move forward. Some of Riverbed’s legacy processes carrying forward were from several years ago when its product portfolio was exclusively on-premise. Riverbed wanted to leverage this opportu- nity to transform business processes and its IT business applications footprint to become more modern and aligned with recent industry trends. Riverbed’s IT footprint was wide and leveraging several best-of-breed applications within the Oracle ecosystem, as well as several applications outside the Oracle ecosystem. The company was concerned about the impact a major transformation may have on these applications. The current systems at Riverbed were highly stable and customized to its unique require- ments. Riverbed wanted to ensure that as part of this Cloud endeavor, they didn’t lose some of the cutting-edge capabilities already built for the business. Business Requirements Alignment with Customer ABS’s “Digital Performance” strategy Reduction in total cost of operations (TCO) Build a scalable foundation for future innovations and agile growth Getting ahead of Oracle de-support Consolidating multiple business appli- cations under a single platform Enhance employee productivity Business Challenges Business Challenges More than 10 years of IT Business Appli- cations systems – Requires time and patience to make changes impacting “Go to Market” User Experience is challenging Non-standard and customized business processes taking too long for teams to ramp up and be productive On-Premise Applications Challenges One of the major drivers for Cloud transformation was to improve Riverbed’s “Go to Market” through faster innovations. With its highly customized applications footprint, Riverbed had to make most of its changes through development efforts which caused higher lead times to roll out new business innovations. On-premise solution customers like Riverbed often have a larger TCO considering the infrastructure and larger support organization. ©2019 Jade Global Inc. All rights reserved

2. In addition, the on-premise applications at Riverbed were more than two decades old, but the expectations of its users to access the applications across multiple devices more intuitively posed a challenge. Luckily, most of the business processes at Riverbed had a strong baseline since they were built on Oracle’s applications. However, some processes were highly customized, which added additional lead times in making changes. After a thorough analysis, brainstorming, and applying experiences using Jade Global’s internal asset library, Jade prepared a detailed assessment report. The report contained transformation opportunities, process change opportunities, technical and functional mappings, and improvements. Most importantly, the report outlined change management impacts. In addition, Jade Global unearthed challenges or gaps in the functionalities and possible mitigations. Multiple systems with complex integrations are challenging to maintain Constant demand of new functional- ity, difficult to keep up Integrations were sophisticated using the TIBCO middleware and often very stable. However, since integration technologies and new iPaaS solutions had evolved in the marketplace over the past 20 yeras, there were better options available; options to make them more efficient with less coding and faster to deploy additional integrations. The Solution The Solution Oracle Cloud 360 Solution Jade Global Cloud 360 Assessment to review the complete strategy in different perspectives Leveraged existing knowledge of Customer ABS process, systems and deployed Jade Global standard Cloud Assessment Tools – Propero™, Process Questionnaire, and Assessment Report Template to keep the Assessment focused and comprehensive Conducted 22 workshops/ interview sessions across key stakeholders involv- ing Customer ABS business, IT and Jade Global Cloud SME’s. 30+ team members involved from Customer ABS providing inputs and participation. Clear implementation options with pros and cons, ranging from a phased approach by application or geography, to big bang approaches Completed L1, L2 process mapping between Oracle EBS/Current System to Oracle Cloud 30 Transformation Opportunities identi- fied and vetted. 4 Process Gaps identified in Oracle Cloud with mitigation options presented and vetted by Oracle Recommendations on PAAS strategy Helped prepare FY19-20 financial budgeting Jade Global proposed its specialized service “Cloud 360” solution, which helps organizations create a practical path in upgrading to Oracle Cloud. As the name indicates, Jade performed a complete and thorough review of Riverbed’s business processes and applications, along with its change management aspects. Jade Global’s Cloud 360 methodology framework provides companies that are invested in Oracle applications with a practical path to the cloud. The Cloud 360 path stresses preparation and realistic expectations, so you can reap the benefits sooner and gain more improvements overall. Figure 1 below outlines the basic track structure of the Cloud 360 methodology. Figure 1: Jade Global Cloud 360 Methodology A detailed assessment was performed by a strong team of Cloud solution architects from Jade Global. Jade Global leveraged its prebuilt solutions including Popero™ for automated environment analysis to catch the critical aspects of Oracle EBS including configurations, customizations and data volumes level information. This helps Jade accelerate assessments and minimize impact on customer resources. The assessment was aligned with Riverbed’s digital performance objective to build a scalable foundation for future innovations and consolidate multiple business applications under single platform. Jade Global’s Cloud certified experts conducted multiple business and IT workshops with Riverbed stakeholders over the course of 7 weeks. Cloud readiness workshops include a standard Jade Cloud process questionnaire (L1, L2 level) which are reviewed with business process owners. Business pain points and future project initiatives were part of these discussions. A high-level process fit-gap analysis was performed to identify major gaps in adapting standard best practices in Cloud. Jade Global’s technical Cloud architects performed a high-level study to analyze Riverbed’s current on-premise customizations and integrations; the objective was to seek opportunities in using standard Oracle Cloud process- es instead. One of the major drivers for Cloud transformation was to improve Riverbed’s “Go to Market” through faster innovations. With its highly customized applications footprint, Riverbed had to make most of its changes through development efforts which caused higher lead times to roll out new business innovations. On-premise solution customers like Riverbed often have a larger TCO considering the infrastructure and larger support organization.

3. After a thorough analysis, brainstorming, and applying experiences using Jade Global’s internal asset library, Jade prepared a detailed assessment report. The report contained transformation opportunities, process change opportunities, technical and functional mappings, and improvements. Most importantly, the report outlined change management impacts. In addition, Jade Global unearthed challenges or gaps in the functionalities and possible mitigations. Business Value Delivered The Benefits The Modernized Portal Experience Riverbed was provided with clear implementation options with pros and cons of each option, ranging from a phased approach by application and geography, to big bang approaches Completed L1, L2 process mapping between Oracle EBS/Current System to Oracle Cloud 30 transformation opportunities identified and vetted with business. 4 process gaps identified in Oracle Cloud with mitigation options present- ed and vetted by Oracle Provided recommendation on PaaS strategy Helped prepare FY19-20 financial budgeting Jade Global presented two reports as an outcome of the Cloud 360 Assessment. The first report detailed all aspects of Cloud transformation and the second report contained an executive summary presentation. Below are some of the areas where the outcome provided tremendous value to Riverbed: Transformation Opportunities: Jade identified 30 transformation opportunities where one or more business processes could be simplified, automated or consolidated within the Oracle Cloud Platform to bring process agility, standardization and significantly improve user experience and reduce the TCO. Mapping of the Business Processes: Mapping was significant for the Riverbed, as they could visualize how existing processes would be improved and interconnected in the Cloud. The Cloud 360 Assessment outlined significant improvements that could be made. In specific cases where there were gaps, Jade Global proposed mitigation and workarounds until the time the gaps are eliminated by Oracle. Jade Global also shared future state architecture strategies comprising of applications, integrations, business processing, reporting, methodology and security. These models were developed based on reference architecture and Cloud technology considerations. Demos and Awareness Sessions: Through demos and awareness sessions, Jade Global was able to initiate change management by openness and inclusiveness. Jade Global shared its lessons learned through performing several client transformation projects. The lessons covered the readiness required by different groups to participate and contribute effectively in Cloud transformation initiatives. Implementation Options and Recommendations: Jade Global presented different implementation options including big bang and phased approaches with effort estimates, high-level schedules and comparisons. Jade also made recommendations that took into consideration the inputs from different Riverbed stakeholders. At the end of the assessment, Riverbed received a strong approach for moving forward to the Cloud with confidence and was fully prepared to face the challenges in its Cloud journey. About Jade Global Jade Global provides enterprise business application implementations, integrations, software product engineering, Cloud services, technology advisory, testing, and managed services. We are headquartered in San Jose, California with U.S offices in Philadelphia, Boston, Los Angeles, San Diego and Atlanta. Jade Global is an Oracle Platinum Cloud Select partner, Salesforce Silver Partner, ServiceNow Silver partner and Microsoft Gold partner. We have additional strategic partnerships with Zuora, Dell Boomi, NetSuite, and Tableau. Jade is a member of the Oracle Cloud Excellence Implementor (CEI) Program and has been recognized as one of the fastest-growing companies in North America by Inc. 5000. www.jadeglobal.com | info@jadeglobal.com | 877-523-3448 ©2019 Jade Global Inc. All rights reserved