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IU Bloomington Libraries’ Reference Trends & Statistics

IU Bloomington Libraries’ Reference Trends & Statistics. IUB Libraries Reference Retreat May 29, 2009. All Reference Interactions (3 years). All Reference Types (3 Years). All Reference – Table View. Traditional Reference Desks. Traditional Reference Desk Overview. Non-Desk Reference.

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IU Bloomington Libraries’ Reference Trends & Statistics

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  1. IU Bloomington Libraries’Reference Trends & Statistics IUB Libraries Reference Retreat May 29, 2009

  2. All Reference Interactions (3 years)

  3. All Reference Types (3 Years)

  4. All Reference – Table View

  5. Traditional Reference Desks

  6. Traditional Reference Desk Overview

  7. Non-Desk Reference

  8. Local Trends Reference and help with non-library resources and tools: • Does the library have a Youtube account that shows the videos they made about people studying late during finals week? [IM - 4/19/09 ] • I need help creating a Facebook page for class. [IP – 12/01/08] • What does the word "poke" mean in Facebook? [IP – 11/11/06] • How reliable is Wikipedia? [ PH – 2/22/09]

  9. Local Trends More partnerships bring non-library staff to our frontlines.

  10. Local Trends • Including Library Help in campus resources

  11. Forecasting • Helping researchers manage traditional scholarly practices in the Web 2.0 world • Helping researchers leverage tools to help them manage and make sense of their information rich world • More mobile users

  12. Goals and Opportunities • Assessment • More efficient reference staffing models • Increased communication across reference and public services desks – including non-library desks • Clearly defined standard practices and procedures for appropriate referral • Leverage our rich reference experience and data to inform other aspects of library services such as instruction, collection development, outreach, and web development.

  13. What trends do you see? • Do you have ideas about new ways of approaching reference? • What would be your priority for change in the provision of reference? • How do we keep our reference skills sharp? • How should we prepare for supporting reference for non-library resources and tools?

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