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1.1.3 Organizational Performance Review

1.1.3 Organizational Performance Review. John Facer, JoAnn Pfleegor, Faith D. Clark MAY 10, 2010. INDUSTRIAL RAFT SYSTEM. ACCESSORY SYSTEMS. PACKAGED SYSTEM. MADE TO ORDER BUSINESS. PROJECT SELL PARTS HOURS LOS $1,200,000 12,632 4000

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1.1.3 Organizational Performance Review

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  1. 1.1.3 Organizational PerformanceReview John Facer, JoAnn Pfleegor, Faith D. Clark MAY 10, 2010

  2. INDUSTRIAL RAFT SYSTEM ACCESSORY SYSTEMS PACKAGED SYSTEM

  3. MADE TO ORDER BUSINESS PROJECTSELLPARTSHOURS LOS $1,200,000 12,632 4000 LOS $ 617,000 3,639 1300 COM $ 392,314 4,482 1000 LOS $ 170,560 2,325 750 CCC $ 134,690 2,168 650 DEN $ 51,820 481 375 RAFT $ 41,564 612 125

  4. ORGANIZATIONAL PERFORMANCE CATEGORIES CUSTOMER SATISFACTION EFFICIENCY CASH FLOW VENDOR PERFORMANCE EMPLOYEE SATISFACTION QUALITY

  5. CUSTOMER SATISFACTION METRICS QUOTE TURN AROUND IN DAYS FINAL INSPECTION FINDINGS ON TIME DELIVERY (CUSTOMER FEEDBACK)

  6. EFFICIENCY METRICS PROFIT PER HR = (SELL-MATERIAL COST-DIRECT LABOR COST) PROJECT LABOR HOURS PROBLEM LOG: PROBLEMS PER DEPARTMENT SALES PER EMPLOYEE MANUFACTURING LEAD-TIME QUOTE TURN AROUND IN DAYS

  7. CASH FLOW METRICS INVENTORY TURNS PROFIT PER HR SALES PER EMPLOYEE MANUFACTURING LEAD-TIME

  8. VENDOR PERFORMANCE METRICS SATISFACTION WITH VENDORS BOM TO RECEIPT OF MATERIALS LEAD-TIME PROBLEM LOG

  9. EMPLOYEE SATISFACTION METRICS OSHA RECORDABLES EMPLOYEE RETENTION EMPLOYEE CERTIFICATION DEVELOPMENT HOURS

  10. QUALITY METRICS PROBLEM LOG: DEFECTS BY DEPARTMENT PROFIT PER HR PPMO DEFECTS

  11. OPPORTUNITIES IN MADE TO ORDER BUSINESS? BOM ITEMS, DRAWINGS, QUOTE, COMPLEXITY OF SPECIFICATION NUMBER OF PURCHASE ITEMS, RECEIVING ITEMS CUTTING, WELDS, ASSEMBLY, PAINT, WIRING, TUBING, TAGGING, TESTING SELL PRICE

  12. PPM-OPPORTUNTY AS PPM-SELL10 DEFECTS PROJECT SELLPPMS LOS $1,200,000 8.24 LOS $ 617,000 16.18 LOS $ 170,560 58.63 DEN $ 51,820 192.98 RAFT $ 41,564 240.59

  13. REVIEW PERFORMANCE EVERY PROJECT PROBLEM LOG: PROBLEMS PER DEPARTMENT PROFIT PER HR SATISFACTION WITH VENDORS MANUFACTURING LEAD-TIME FINAL INSPECTION FINDINGS ON TIME DELIVERY

  14. QUARTERLY REVIEW PPM DEFECTS OSHA RECORDABLES EMPLOYEE CERTIFICATION DEVELOPMENT HOURS INVENTORY TURNS SALES PER EMPLOYEE

  15. TRENDS FOR STRATEGIC GOALS PLAN EMPLOYEE RETENTION BOM TO RECEIPT OF MATERIALS LEAD-TIME QUOTE TURN AROUND IN DAYS SATISFACTION WITH VENDORS PROJECT REVIEW DATA QUARTERLY REVIEW DATA

  16. OUTCOME OF THE PERFORMANCE REVIEW LESS COST BETTER QUALITY FASTER TURNAROUND HAPPY CUSTOMERS AND EMPLOYEES

  17. THANK YOU FAITH D. CLARK, PRESIDENT fdclark@clarkts.com CELL 570-279-2035 MAIN 570-742-1819 www.clarkts.com MEET US OUTSIDE THE BOX

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