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ALCATEL-LUCENT ENTERPRISE OPENTOUCH SUITE FOR SMB Q4/2013 INTERNAL SALES TRAINING

ALCATEL-LUCENT ENTERPRISE OPENTOUCH SUITE FOR SMB Q4/2013 INTERNAL SALES TRAINING. EDITION 12. Jean-Luc Boussel & Katerina CERNY October 24 th. VERY RECENT GOOD NEWS! SIGNIFICANT MOVE COMPARED TO 2012 FROM “PROMISING” TO “POSITIVE”.

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ALCATEL-LUCENT ENTERPRISE OPENTOUCH SUITE FOR SMB Q4/2013 INTERNAL SALES TRAINING

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  1. ALCATEL-LUCENT ENTERPRISEOPENTOUCH SUITE FOR SMB Q4/2013INTERNAL SALES TRAINING EDITION 12 Jean-Luc Boussel & Katerina CERNY October 24th

  2. VERY RECENT GOOD NEWS! SIGNIFICANT MOVE COMPARED TO 2012FROM “PROMISING” TO “POSITIVE” 2012 Global Market Share Leadership Award in the SMB enterprise communications platforms market AND STILL… WORTH RECALLING Positiveon the Alcatel-Lucent announcement of OmniPCX Office RCE 9 MARKET MOMENTUM

  3. OMNIPCX OFFICE RCE R9.2. STEP 1 Global & worldwide offer • Shipping of OXO RCE R9.2. Step 1 software for orders from November 4thwith standard lead-times • OXO RCE R9.2. Step 1 software available on Business Portal on Nov. 4th • Commercial offer • Actis R18.1 will be available on Nov. 4th 2013 • Actis R17.3 can be used till January 3th , 2014 (end of overlapping period) • Commercial release / e-buy opening on Nov. 4th 2013 • Support: • Communication launching plan • New & updated collaterals • Commercial programs KEY MILESTONES

  4. OMNIPCX OFFICE RCE R9.2. • step 2 in April 2014 • New range of phones IP & TDM • My IC Mobile for iPhone • step 1 in November 4th • My IC Social Networks • My IC Mobile for iPhone • IP TDM DECT Mixity • 8430 IP DECT AP • SIP Registration • OpenTouch Office Cloud H2/2013 & 2014 MILESTONES

  5. WHAT’S NEW IN OXO RCE R9.2. STEP 1? EXTENDED MOBILITY • DECT Dual IP/TDM configurations • DECT IP remote topologies • DECT global limit: 120+50 users • DECT 8340 Smart IP-DECT Access Point • My IC Mobile • MyIC Mobile for iPhone – IOS7 SOCIAL MEDIA • My IC Social Networks R3.2 • Free Trial • New languages SIMPLE & SECURE • UDA support first/last name search option • SMTP HTTPS option • My IC Mobile security enhancement IP/SIP TRANSFORMATION • 8002/8012 R110 • SIP trunking evolutions • Outgoing call CLI(P) selection RAP108/109, dual-radio OPENTOUCH OFFICE CLOUD For enriched user experience

  6. WHAT’S NEW IN OXO RCE R9.2. STEP 2? BRAND NEW NOE3G PHONES IP & TDM Official naming: • 8028, 8038 & 8068 PREMIUM DESKPHONES • 8029 & 8039 PREMIUM DESKPHONES EXTENDED MOBILITY • My IC Mobile for iPhone • G729 (8k) MISCELLANEOUS • My IC Phone R300 • Outlook 2013 (PIMphony) More details to come…

  7. OPENTOUCH SUITE FOR SMB OFFERING NEW or UPDATED Network Managt. OmniTouch 4135 8118/ 8128 WLAN 9 Series Digital IP Touch 8 Series 8232DECT 500(EX)DECT My IC Phone 8002/8012 DeskPhones Customer Experience Wireline Phones Wireless Phones Calll Center Office Smart Call Routing One Number Service My IC Mobile for iPhone & Android My IC Social Networks My IC Web for Office PIMphony Mobility Efficient Desktop Teamwork & Collaboration LifeSize Connection Video with LifeSize RCE Fax Server Comm. Server SIP at the core OmniPCX OfficeRCE Compact Unit OmniPCX Office RCE Small OmniPCX Office RCE Medium OmniPCX Office RCE Large OmniVista 8770 Network Management Center WiFi Access Points Network Infra. OmniSwitch 6450 OmniSwitch 6250 OmniAccess 4306/G Remote Access Point 3, 108 & 109 LAN Infrastructure Voice-over-WLAN infrastructure

  8. SHIFT TO THE CLOUD mobile social FOCUS ON STEP 1 DRIVING FORCES

  9. MY IC SOCIAL NETWORKS SOCIAL USER EXPERIENCE APPROACH WITH FREE TRIAL ON MY IC SOCIAL NETWORKS CAPITALIZE ON THE SOCIAL USAGES

  10. EACH CONTACT IS POTENTIAL BUSINESS • EXPAND YOUR RICH COMMUNICATION FROM ONE SINGLE POINT OF CONTROL WITH MY IC SOCIAL NETWORKS • NEW 60 DAYS TRY & BUY • LET THE CUSTOMERS DISCOVERING ALL THE CAPABILITIES • CONVINCE THEM WITH A DAILY EXPERIENCE • BOOST THE SALES WITH 60 DAYS TRY & BUY

  11. MY IC SOCIAL NETWORKS – FREE TRIAL • 60 DAYS FREE TRIAL • NO license • Pre-requisite: Outlook & OXO RCE R9.X & Microsoft Outlook 2003, 2007, 2010, 2013 • Full featured • Warning 7 days before trial expires • AFTER 60 DAYS TO UNINSTALL: • Go to Programs, select My IC Social Networks and choose to uninstall • Download Software from BPWS or ALU Enterprise Website after Nov 4th • Install only on the user’s PC • No license required • Service Up and running for 60 days • User happy  • Supply the full time license

  12. MY IC SOCIAL NETWORKS – FREE TRIAL USES CASES • INSTALLED BASE • Text ready to use as a mailing to promote this free trial by the partner to his installed base (ready for November 4th) • Social medias… • To be mixed with Transform campaign approach as additional gift when migrating to the newest OXO RCE release • NEW SALE OPPORTUNITY • Propose when selling OXO RCE R9.X • A “gift” for a new contract • “Cherry on the cake” for new sales

  13. MY IC SOCIAL NETWORKS - LYNC & LANGUAGES • SKYPE & LYNC INTERACTION • Lync users can be added to Skype contact list, thus available on My IC Social Networks • Presence of external Lync contacts is visible on My IC Social Networks (via Skype) • “Click to call” on Skype from My IC Social Networks to join Lync users • APPLICATION USER INTERFACE • Additional languages: Dutch & Portuguese • HELP ONLINE • Additional languages: Italian, Spanish & Portuguese • SUPPORT OF OUTLOOK 2013 – 32bits

  14. MY IC MOBILE FOR IPHONE 8340 IP DECT AP ENRICHED EASY MOBILITY WITH DUAL MODE AND IP TDM DECT MIXITY CAPITALIZE ON THE MOBILE USAGES

  15. ALWAYS ENSURE BUSINESS CONTINUITY • MOBILITY AS HEART OF YOUR CUSTOMER COMMUNICATIONS PROFILES FOR CONVERSATION CONTINUITY IN ANY CONTEXT WITH MY IC MOBILE FOR IPHONE Bluetooth Supported In SIP Companion in VoIP mode Easy change of device – simplified process Usage of the My IC Mobile is not only sticked to one dedicated iPhone. User can connect to My IC Mobile from any other iPhone

  16. MORE SECURED MY IC MOBILE FOR iPHONE & ANDROID OPTIMIZED SECURITY BY ENCRYPTING PERSONAL DATA • ONE STEP FURTHER FOR SECURED CUSTOMER COMMUNICATION • Reinforced procedure at the call server level to download voice message • My IC Mobile for iPhone • Application V2.0 • Encryption of SIP password • NEW: Encryption of locally stored voice messages • My IC Mobile for Android: • Application V4.3 • NEW: Encryption of user password • NEW: Encryption of locally stored voice messages

  17. ADDRESS NEW CUSTOMERS WITH NEW TOPOLOGIES NEW TOPOLOGIES OF DEPLOYMENT • IP-DECT: Support of distributed topology • IP-DECT – DECT: Mixed configuration for a better answer to field cases Roaming is provided on all topologies Handover is supported within the same cluster (radio coverage) A DECT handset registered both in DECT and IP-DECT requires 2 licenses: DECT swl + IP DECT swl Technical prerequisites for IP DECT • All AP in same Subnetwork (IT aspect) • DHCP server • Multicast support between APs LAN/WAN IP 8340 IP DECT AP new IP 8340 IP DECT AP TDM-UA

  18. MOBILITY8340 IP-DECT ACCESS POINT • Indoor use: • 8340 IP-DECT AP with integrated antennas • 8340 IP-DECT AP external antennas • 8340 IP-DECT 8dBi Gain antennaPolarization: dual linear, ±45° slant • Outdoor use: • 8340 IP-DECT Outdoor box, the outdoor box can contain either: Ready for Europe at launchingProgressively introduced for rest of world See regulatory document IP-DECT AP with external antennaswith 8dBi gain antenna or other external gain antenna (see accessories list) IP-DECT AP with integrated antennas FORMER 4080 AND 8340 IP-DECT ACCESS POINTS CAN BE MIXED 8340 IP-DECT ACCESS POINT WILL REPLACE 4080 AP 8340 IP-DECT ACCESS POINT REQUIRES R9.2 SW

  19. MORE SECURED DEPLOYMENT & FLEXIBILITY • NOW MAX 150 HTTPS SIMOULTANEOUS CONNECTIONS ON LAN • secured HTTPS sessions are managed as a shared Pool for all applications • Partner to sell more additional value to customers MY IC MOBILE MY IC WEB FOR OFFICE PIMPHONY WS Over HTTP Up to 50 up to 150 Instead of 50 Up to 150 Instead of 25

  20. SIP TRUNKING EVOLUTIONSMULTIPLE SIP REGISTRAR Support and manage multiple SIP accounts for each single SIP domain • Multiple SIP account registration • Registered User name and authentication credentials (login, password) • Max up to 60 SIP accounts Enable to handle discontinuous DDI ranges within the same SIP domain • Using existing Number Modification Table (NMT) • OXO will choose authentication credentials based on DDI and SIP account association No SW license required Warning : this is not a multi SIP providers solution IMPROVE ADHERENCE WITH SIP CARRIERS NETWORK ENVIRONMENTS

  21. MULTIPLE SIP REGISTRARTYPICAL USE CASE MOVING STANDALONE ISDN LOCATIONS TO A SINGLE SIP CONNECTED ENTITY Remote site 1 +3020020 [00-09] OXO 1 +3020020 [00-09] Carrier SIP Network VPN VPN Remote site 2 +3030030 [00-09] OXO 3 +3010010 [00-29] OXO 2 +3030030 [00-09] OXO +3010010 [00-29] Carrier ISDN Network Multi-sites Company with multiple SIP accounts: one single system with remote locations sharing the public trunk access and keeping their own numbering/DDI scheme (Number portability) Multi-sites Company: each site has its own standalone system, public trunk access and dedicated numbering /DDI scheme

  22. OPENTOUCH Office Cloud is designed to help partners to build 0PEX offers based on OmniPCX Office RCE. • SIMPLE CATALOGUE OFFER (CAPEX offer) • Office Cloud Modules: Multi-CPU chassis • Generic Alcatel-Lucent IP Telephony • Generic Alcatel-Lucent Applications • MANDATORY SERVICE FEES • Software Maintenance Service (SMS) as for generic offer OpenTouch Suite for SMB • New periodic Evolution Maintenance Service (EMS) OPENTOUCH OFFICE CLOUD

  23. OPENTOUCH OFFICE CLOUD OFFER • OpenTouch Office Cloud module • Low Traffic for 4 to 25 users • High Traffic for 25 to 50 users Hardware User Software Licenses • Fixed & Mobile user • IP users IP-DECT users WLAN users • My IC Mobile PIMphony IP New Same asCPE Productivity Applications Greetings & Voice OmniTouch Call Center • Personal & Social • My IC SocialMy IC Web for OfficePIMphony • Attendants & Voice • Voice MailAutomatic AttendantGreetings • Smart Call Routing & Call Center • OmniTouch Call CenterSmart Call RoutingMultiple Language Automated Attendant Same asCPE Same asCPE Same asCPE

  24. OPENTOUCH OFFICE CLOUD SERVICES • SOFTWARE MAINTENANCE SERVICE (SMS) • As for generic offer, • Technical Support Access • OmniPCX Office RCE minor releases • EVOLUTIVE MAINTENANCE service (EMS) • Quarterly periodic payment • Pricing based on usage per applicant. We’ll calculate the number of IP user and the number of IP trunk used per applicant. • OmniPCX Office RCE major releases • Technical Support Access • Fleet Management tools with associated technical support • The centralized managements tools built on OMC and scripting enhanced for a better TCO of this cloud solution

  25. Actis 18.1.1_006 Articles retirés / Articles qui les remplacent Le nouvel Actis 18.1.1_006 accompagne la sortie de la version 9.2 La version précédente Actis, 17.5, avec le catalogue R9.1, reste valable sur une période de biseau. Attention certaines références produits sont changées (phase-out OXO R1-2-3-4), (Pour les VADs attention au stock). Même tarif, même fonctionnalité  complètement interchangeable. Les recommandations sont donc les suivantes : -ne pas se précipiter pour la mise à jour d’Actis ( VAD/IR ) -ou remplacer à la main dans l’export excelActis, les nouvelles refs par les anciennes …

  26. enterprise.alcatel-lucent.com

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