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New Traditions in Public Safety

New Traditions in Public Safety. Is change possible in our culture?. What’s this <Donkey> up to now?. A Different Perspective. Lets get started…. Whose Symposium is this?. Traditions/Culture. Why do we do what we do? What is your job about? What traditions exist in our job?

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New Traditions in Public Safety

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  1. New Traditionsin Public Safety Is change possible in our culture?

  2. What’s this <Donkey> up to now?

  3. A Different Perspective

  4. Lets get started… Whose Symposium is this?

  5. Traditions/Culture • Why do we do what we do? • What is your job about? • What traditions exist in our job? What is your culture?

  6. On Traditions… How do you recognize or find an “old” tradition? They are in the “That’s The Way We’ve Always Done It” Book

  7. Assessing your Culture… In Public Safety, “we are brothers of different mothers” and “sisters of different misters…” • What pronouns do we use? • Are we passionate about our work? • Are we passionate about our jobs?

  8. On Public Safety Passion… How do we show our passion?

  9. Passion… Simple Organizational Test When discussing a perceived issue, is it about “provement” or “improvement”?

  10. …on Public Safety Leadership

  11. Our Public Safety Team Finding… Status and Ego “Us vs. Them” The Five Dysfunctions of a Team - Lencioni Low Standards Policy Driven Ambiguity Never at Fault Artificial Harmony Talk About Others Invulnerability “Never Wrong”

  12. Leadership Construct #1 Leadership/Management does not know what they want until YOU tell them…

  13. Leadership Construct #2 “Staff gets the Leadership they ask for or deserve…”

  14. Leadership Construct #3 “You get what you give…If you don’t like what you’re getting, you better change what you’re giving.”

  15. WCEC Core Value Humor Me…

  16. “Old” Traditions

  17. Our Newest TraditionPassion Without Negativity

  18. WCEC Way…Back to Basics • Proactive / Positive (Shift away from Negativity) • Solution Focused • It isn’t about “provement” anymore… • We are the stewards of our attitude • Mission Oriented • Education Based Interactions – Focused on Professional Development • Leadership Team Meetings every 3 weeks – 25% what we do and 75% how we get it done

  19. On the Education Based Structure Knowledge is the only instrument <of production> that is not subject to diminishing returns. J.M. Clark The only things that evolve by themselves in an organization are disorder, friction, and malperformance. Peter Drucker

  20. Are you making sense? A “Simplified” Description of a Missile Guidance System…

  21. Policy Specific Discipline • Policy Enforcement is Challenging • Consistency is a Concern • Correction Occurs in One Area…Problems Appear in Other Areas • Comparatives to Other Employees’ Performance Always Create “Noise”

  22. Education Based Model • 33.3% or One Third Test • Pole Top 1/3 of Staff at Various Levels • Compare to Actions of Party in Question • Document the Findings • Same Actions = Education Issue for Entire Team • Different Actions = Opportunity to Remediate the Individual

  23. Education Based Model • Discipline – What definition is applied? • Education is best done as a positive vs. a negative (initially) • It is far easier to document education than it is to document discipline • In many cases, we give the employee an eraser…

  24. EMB Core Value Concepts It is not the event / occurrence that matters, but how the party responds to education / redirection! (Think about Construct #3) Provide the Opportunities and Tools…

  25. Headline Testa.k.a. the “…your Honor” test

  26. “5 Cardinal Sins” of WCEC • Dereliction of Duties • Dishonesty • Destruction of Property / Injury to Others • Wanton Irresponsibility (including Customer Service Issues) • Failure to Remediate

  27. Three Page Employee Manual • Page 1 – “Do Your Job” • Page 2 – “Be a Reasonable Adult” • Page 3 – “When in Doubt, Refer to Pages 1 & 2”

  28. Closing Thought #1Change is Inevitable

  29. Closing Thought #2 “Facts are stubborn things; and whatever may be our wishes, our inclinations, or the dictates of our passion, they cannot alter the state of facts and evidence.”

  30. Closing Thought #3 – O’Shaughnessy’s Corollary

  31. New Traditions in Public Safety Questions?

  32. New Traditions in Public Safety Thank you for your attention! Scott Parker, Deputy Director Williamson County Emergency Communications sparker@wilco.org (512) 744-3260

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