Safety Through Partnership

1. An Integrated Approach to Safety Management Safety Through Partnership

2. Agenda • Current State • Safety Comparison by Industry • Regulatory Activity • Our Vision • Driving an Evolution in Safety to the Individual • Our Plan • Key Elements • New Developments • Summary

3. Opportunities for Improvement in Air Transport Safety • Aircraft Damage: $4.2 billion/yr (Flight Safety Foundation) • 3 cancellations/day • 1:10 injuries/yr (Bureau of Labor Statistics 2006) • 7.7 per 100 will have a day away from work or restriction (Bureau of Labor Statistics 2006) • 51 fatalities/yr (Bureau of Labor Statistics 2006) We can learn from this!

4. Injury Rate Comparison by Industry Air Transportation Mining

5. 100% 90% 80% 70% 50% 60% 50% 40% 30% 20% 10% 0% 80% Human Causes 20% Machine Causes 1903 Today The Significance of Human Factorsin Aviation Incidents (ground & flight) $5.8 Billion/yr in injury costs

6. Safety Culture LEADERSHIP & EXPERTISE SME List SQMS PHILOSOPHY & CULTURE TOOLS T&E MANAGEMENT E-SHEC BBS ERS Safe Working Environment HUMAN FACTORS Documentum METRICS

7. Risk Management SQMS** Safety Expertise & Team Development PHILOSOPHY Supplier Oversight FOD/Wildlife Management Safety Advocates Culture Development LEADERSHIP STRUCTURE Illinois Urbana-Champaign ERS/E-SHEC/BBS* Injury Review Board Documentum Safety Scorecards TOOLS EXECUTION **SQMS- Safety Quality Management System *E-SHEC=Employee Safety/Health Event Concern *BBS= Behavior Basis Safety Program

8. Supplier Management • Injury Review Board • BBS Redesign • FOD/Wildlife Management • Corrective Action Model 2008 Strategy • Help Network - Safety Coordinator Training • Communication Program • Lessons Learned • Proactive Communication • Customer Contact Plan (MFA) • Survey Scores • Safety Coordinator Meetings • Safety Principles • 5 Dysfunctions of a Team • Stanford Tape Series • Safety Expertise • SQMS Integration • Safety Scorecard • Standard Work (IRB) • Cost of Poor Safety Metrics • FOA Elimination (Found on Arrival damage) • Centralized Data (Documentum) Performance Focused

9. Safety and Quality Management System (SQMS)

10. Mngt / Safety Culture Team/Individual Tools Procedures Policies Threat & Error Management • Lightning • High winds • Manpower & equipment shortages • New equipment introduction • Icing conditions Recognize RiskTake Action

11. Documentum Safety Publications ARB Findings Training Materials Corporate Safety Safety Metrics Local Server Documentum Vendor Performance Program 24-Hour Information Access

12. Visibility by Station- Scorecard -Executive visibility -Real-time analysis

13. 2007 Performance Data LTI (+10.6%) • Improved visibility • Effective corrective action • Increased partnership OSHA (+5.1%) A/C Damage (Flat)

14. Summary: Safety Through Partnership Drive an Evolution in Safety to the Individual Free Flow of Safety Information SQMS Data Sharing = S3P Safety Performance = Operational Performance Joint Safety Culture “People doing the right thing because it’s the right thing to do” Safety Performance Double digit improvements

15. Integrated-Airline Management Executive Team - Corporate Governance TSA PIRC (Passenger Incident Review Committee) Customer Supplier Management Safety Performance Dangerous Goods OSHA Aircraft Movement Environmental Responsibility Energy Conservation 4 Elements of Corporate Culture: Safety, Quality, Security, “Green” Backup data