Information Management Services in Dublin City Council

1. Information Management Services in Dublin City Council

2. Presentation Contents • Dublin City Council • Structure of DCC ICT operations • EMC Information Management in DCC • Achievements

3. Dublin City Council • Largest local authority in Ireland • Budget expenditure of €1.7b per year • 6,700 Staff • 500 Business functions • Complex Management structures • Strong corporate ownership of ICT • Customer Service Delivery focus

4. DCC’s ICT Infrastructure • Centralised Technology to provide decentralised services • Large Oracle ERP (Financial and CRM) solutions implemented • Enterprise Content Management system implemented • Enterprise class servers clustered to EMC Storage • Large number of NT2000/2003 servers and applications • IPT Telephony implemented

5. Structure of IS Department • Strategy • Projects • Application Support • Technical Support

6. Technical and Application Support • ITIL Based ( 3 modules implemented to date plus 4 in progress) • Incident mangement • Problem management • Change Control • Process driven • SLA with all internal departments with Service Description and Metrics • External support and managed service contracts

7. Technical Environment • 3,500 users • 170 networked locations • 60% Citrix users and 40% Win 2000 • 29 Tbytes of data SAN and NAS • Sun Clustered Servicers and Win2000 SQL cluster plus 80 other servers

8. Recent Technical Changes • Upgrade to Windows 2000 • Upgrade to Office 2000 • Upgrade to Active Directory • Replacement of Novell Servers with NAS data movers • Replacement of teamware with OCS and Outlook • Clustering servers Sun and NT • IPT

9. Strategy • New directions and approach • Common processes over all business • ICT strategy business owned not technology • Customer focused in support of business change • Local Account Mangers in Departments • Business Process Analysis standards

10. Recent Wins • All financial modules implemented with no end of year or month issues • CRM implemented in support of call centre and One Stop Shop • Planning on line • Integrated GIS and CAD • Enterprise Content Man and Oracle Col Suite • Housing project commenced • System integration • IPT Telephony

11. Information Management in DCC • Business Challanges • Data volumes have increased from 0.3 to 29 Terrabytes in four years • Departmental to Corporate Applications switch • Increase in new channel usage needs robust IT • Image management • System Issues • Critical storage for Citrix operation • Clustered solutions

12. Solution Framework • Obvious need for tiered solutions • Data categorisation required • Capable of supporting rapidly changing technical environment • Required to fit into an ITIL based management structure

13. Implemented Solution • Large tier1 solution for critical database applications • Secondary solution for resilience,test environments and secondary applications • Backup to disk • NAS Solution for filestore including data movers • Software driven backup and resiliency • Resilient Tape Libraries • Fibre switch mesh

14. Implemented hardware and Software • EMC Symetrix • EMC Clarion • EMC data movers • Storagetek 2 robotic tape libararies • Software • Operating and management • EMC replication manager • Veritas backup and cluster

15. Impementation Approach • Managed Service by Fujitsu following implementation over a number of years • Cannot outsource something that you do not understand! • Tight linkage between SAN, Backup and Server Management

16. Achievements • 90 fold increase in available storage • SAN resilience for key systems • Clustered server solutions • BCVs driven by replication manager • Enterprise back up including disk to disk • Tiered solution

17. Questions Questions