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Respite Carer Satisfaction Survey 2008-09

Respite Carer Satisfaction Survey 2008-09. The survey this year covered in home, recreation based and FBR servicesCSO and DHS services were included in the surveyIncreased response rate compared to previous yearsOutcomes of the survey inform the future work to be undertaken by DSD. Key Findi

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Respite Carer Satisfaction Survey 2008-09

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    1. Respite Carer Satisfaction Survey 2008-09

    2. Respite Carer Satisfaction Survey 2008-09 The survey this year covered in home, recreation based and FBR services CSO and DHS services were included in the survey Increased response rate compared to previous years Outcomes of the survey inform the future work to be undertaken by DSD

    3. Key Findings- Statewide Carers satisfied with respite staff Families were positive about the physical environment of FBR In home respite was rated highly

    4. Areas for Improvement Greater access to recreation in FBR Improvement in booking systems and availability for FBR. Providers to be aware of a range of respite options available to families Greater access and information related to complaints procedures

    5. Complaints Procedures The Disability Act 2006 sections 89 & 104-106: all Registered Disability Service Providers are to develop a complaints process for service users; presented in a format most easily understood by the recipient. Complaints processes measure customer satisfaction and act as a source of feedback for quality improvement opportunities. Providers have responsibility to inform service users of the existence of the Disability Services Commissioner as an avenue for assisting with complaints. The Quality Framework for Disability Services in Victoria includes the development of a Complaints and Disputes process as one of its nine Industry Standards. Victorian Charter of Human Rights & Responsibilities Act 2006

    6. Complaints Procedures Additional resources can be located at: Policy and information updates for Providers regarding the Disability Act 2006 http://www.dhs.vic.gov.au/disability/improving_supports/disability act_2006 Disability Services Commissioner: www.odsc.vic.gov.au Quality Standards: http://www.dhs.vic.gov.au/disability/improvingsupports/quality framework_for_disability_services Victorian Charter of Human Rights & Responsibilities 2006 http://www.equalopportunitycommission.vic.gov.au

    7. Next Steps DSD will undertake a range of projects to aimed to improve respite supports in Victoria Respite Access and Coordination Project DSD are undertaking a project to review the types of supports currently available in each region Regions working with respite service providers to provide feedback and highlight the outcomes of the survey

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