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Kensi Exercise. Instructions. Each member should take a piece paper from the envelope. Read your role and think about how that person would react to the given situation. Begin your discussion - The Manager of HR will act as the facilitator. You will have 20 minutes. Discussion.
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Instructions • Each member should take a piece paper from the envelope. • Read your role and think about how that person would react to the given situation. • Begin your discussion - The Manager of HR will act as the facilitator. • You will have 20 minutes.
Discussion • What were your solutions? • How were the groups similar? • How were the groups different? • What are the issues of concern? • What are the similarities and differences with these issues? • What is the best way for an organization to handle this type of situation? • Discuss how HR decisions are made within a high-commitment organization versus a more contingent approach.
Kensi’s Results • Kensi implemented a team of management leaders from within the organization to investigate. • They initiated employee surveys and meetings (an Associate representative attended all management meetings, as well). • Because of the polarization involved with the two alternatives, Kensi implemented a third tactic. They started an entirely new line by hiring in more Associates.