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Work underlies the very concept of who we are
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1. The Changing Face of The Workplace: A Generational View Viola E. Florez
University of New Mexico
3. Pigeonholing If this information is used to
pigeonhole people,
it will become a dangerous weapon.
When we use it to ask ourselves,
How can I be more effective? or
How can I better understand behavior?
it can be a valuable tool.
4. Key Demographics In 1900 there were 13 million people in the U.S. over the age of 45today, there are nearly 100 million.
Fastcompany, 2004
5. Key Demographics
6. Key Demographics
7. Key Demographics
One in three American workers are chronically overworked, with job-related stress varying significantly by age, employment situation, and demands at home.
70 percent of employees say that family is their most important priority. (Ranstad North America survey, 2002). This compares to 54% in 2000.
In 70 percent of American families, all parents are already workingthe reverse of 1960 when 70 percent of all families had at least one parent at home full-time.
More than 1/3 of employees (36%) do not plan to use their full vacations.
8. Key Demographics More than 20% of households indicate they are responsible for some or all of the care of elderly relatives.
The number of professional women working part timeby choicehas risen 17 percent from 1994, to 2.9 million according to the U.S. Bureau of Labor Statistics.
9. Educational Trends Half of what students learn in their freshman year about the cutting edge of science and technology is obsolete, revised or taken for granted by their senior year.
Forty percent of students reported that the television was their primary source of obtaining news while 34 percent reported that websites were their primary source (newspapers were the primary source for 11 percent and radio for 8 percent).
In 2003 there were more women enrolled in Higher Education than men.
Todays college grads have spent less than 5,000 hours of their lives reading but over 10,000 hours playing video games and over 20,000 hours watching TV.
Grade inflation.
10. A Generation Defined Generation is defined as a group of people who share the same formative experiences. These experiences bind people that are born in continuous years into cohorts--a group of individuals that have a demographic statistic in common.
11. Birth Year Most frequently, demographers use birth year as that common statistic.
12. Generational Traits, Characteristics and Values Are Not Universally Shared Not every member of a particular generation will share everything in common with other members of that generation.
13. The Generation Gap
14. The Challenge May Come from Interactions with: Your supervisor
An employee
Co-worker
Client or even a vendor
As with other diversity issues such as
age, gender, ethnicity and race,
examining and understanding generations has become an increasingly important part
of maximizing organizational effectiveness.
15. A Few Specific Differences Between Generations Include: Communication styles and expectations
Work styles
Attitudes about work/life balance
Comfort with technology
Views regarding loyalty and authority
Acceptance of change
16. The Four Generations The Silent Generation (1925-1942) Approximately 63 million
The Boom Generation (1943-1961) Approximately 77 million
Generation X (1962-1981)
Approximately 44 million
Generation Y (1982-1998) Approximately 70 million
17. Generations
18. Generations
19. Approach to Change Silents
Ready-Ready-Ready-Aim-Fire!
20. Silent Generation
21. Silent Generation aka: Veteran Generation
WWII Generation
Seniors
Geezers
Radio Babies
22. Seminal Events World War II
The Great Depression
The New Deal
Korean War
Rise of Labor Unions
23. Characteristics of Silents Postpone Gratification
Risk Aversive
Loyal
Family
Country
Job
Respectful Communication
Adherence to Rules
Detail Oriented
24. Paying Your Dues They were prepared to endure situations or master a body of knowledge.
They were willing to demonstrate respect for those who came before them.
Age and experience counted.
25. The Baby Boomersaka Digital Immigrants
26. Baby Boomer Update 30% of the Baby Boomer generation are grandparents.
28% who are grandparents have divorced, remarried and have second or third sets of children. In some cases our children are playing with our grandchildren.
Baby boomers are on the brink of retiring in droves leaving behind the largest labor shortage in history.
80% indicate they plan to work past age 65.
27. Baby Boomer Characteristics Largest Generation: 77 Million
Optimistic
Redefined Roles
Management by Buzz Word
Skewed Work/Life Balance
Brought Up in a Competitive Environment
Will Revolutionize Retirement
Work Ethic and Worth Ethic Are Synonymous
28. The Baby Boomers Seminal Events
McCarthy HCUAA hearings begin
Salk Vaccine tested on the public and Rosa Parks refuses to move to the back of the bus in Montgomery, AL
First nuclear Power Plant and Congress passes the Civil Rights Act
National Defense Education Act
Birth control pills introduced and John Kennedy elected
29. The Baby Boomers (continued): Kennedy establishes Peace Corps
Cuban Missile Crisis and John Glenn circles the earth
Martin Luther King leads march on Washington, D.C. and President John Kennedy assassinated
United States sends ground combat troops to Vietnam
1965 Higher Education Act
National Organization for Women founded
30. The Baby Boomers (continued): Cultural Revolution in China
American Indian Movement founded
Martin Luther King and Robert F. Kennedy Assassinated
First Lunar landing and Woodstock
Kent State University shootings
31. What the Other Generations Think About the Baby Boomers Silents say
They talk about things they ought to keep private
like the intimate details of their personal lives.
They are self-absorbed.
32. What the Other Generations Think About the Baby Boomers Gen Xers say
Theyre clueless about the future.
Theyre workaholics.
Theyre too political, always trying to figure out just what to say
to whom
and when.
Get outta my face. They do a great job of talking the talk. But they dont walk the walk.
Lighten up; its only a job.
Whats the management fad this week?
Cant make a decision without forming a committee.
33. What the Other Generations Think About the Baby Boomers Gen Y say
Theyre cool. Theyre up to date on the music we like.
They work too much.
34. Managing Baby Boomers Recognize their experience as a valuable asset
Use them as mentors
Recognize role overload and conflicting demands
Offer part-time opportunities
Recognize Technology Challenges
36. Generation X Twentysomethings
Baby Busters
The Thirteenth Generation
37. Gen X Update Generation X is moving into its peak family raising years.
Census data shows an increase in stay-at-home Gen X moms. The increase is most pronounced among college graduates. Many indicate they are looking for a less frazzled lifestyle.
40% indicate they have too much debt to consider saving.
Thirty percent have college degrees.
38. Gen X Seminal Events 1971 Intels first chip developed
1972 First e-mail management program
1975 Personal computer introduced on the consumer market
1981 Centers for Disease Controls first published report on AIDS
1981 Reagan assassination attempt
1984 Extensive corporate downsizing begins
1986 Challenger explosion
39. Generation X Characteristics Dedicated to people, projects, ideas and tasks, not to longevity and lifetime employment
They are parallel thinkers
They are independent and resourceful
They are accepting of change
They are comfortable with diversity
They have expectations of balanced lifestyles
They view mentoring as a right not a privilege
They have a free agent approach to careers
They Want it now!
41. What Xers Want in the Workplace They want flexibility
They want to be developed
They want to be engaged
They want affiliation
They want us to lighten up
They want to be appreciated
They want balance
42. Frequent Feedback
Limit the Bureaucracy
Give them plenty of elbow room
Understand your overall employee motivation package
Give them work they can juggle
44. Generation Y
45. Generation Y
47. Generation Y Also known as:
Connected Generation
Echo Boomers
Digital Generation
Generation Next
.com Generation
Point and Click Generation
Generation Stress
Digital Natives
48. Gen Y Update: 72 million, second in size to the Baby Boom Generation
90% say they are close to their parents
Most ethnically diverse group in U.S. history
78% believe spirituality is important
Nature Deficit Disorder
Kiddie Migraines
Many have been raised by Helicopter parents
Theyve been over parented, overindulged and overprotected.
49. Generation Y Core Values Include: Optimism
Volunteerism; i.e., 700 chapters of Habitat for Humanity in high schools
Inclusiveness
Collective Action
Speed
Sense of Entitlement
Goal Oriented
50. The oldest Millennials were born in 1980, the year: John Lennon is assassinated by Mark David Chapman.
The U.S. Supreme Court allows patents on living organisms.
Mount Saint Helens erupts, killing 60 people.
CNN is launched as the first all news network.
Japan passes the U.S. as the largest automaker.
Bill Gates licenses MS-DOS to IBM, makes next to nothing on the deal.
51. Mindlist to assist managers in thinking about what their new employees have experienced and what they have never experienced: The Kennedy tragedy was a plane crash, not an assassination.
They have probably never lost anything in shag carpeting.
M*A*S*H and The Muppet Show have always been in reruns.
There have always been automated teller machines.
Bottle caps have always been screw off.
The only host of the Tonight Show they have known is Jay Leno.
52. Mindlist to assist managers in thinking about what their new employees have experienced and what they have never experienced (continued): There has always been a national holiday honoring Martin Luther King, Jr.
Elton John has only been heard on easy-listening stations.
Most have never seen a black and white T.V.
They have never used a bottle of White Out.
Google has always been a verb.
They grew up in mini-vans and have no clue as to what a station wagon is.
53. Generation Y Characteristics Using computers since Pre-Kindergarten
E-Learners
In a state of continuous partial attention
Used to instant communication
Accustom to giving feedback
Many are into Extreme Sports
Expect frequent and/or constant feedback
Optimistic
Speed is valued more than attention to nagging detail
Oriented toward collective action
54. Career Development Trends Legitimize less than full-time appointments.
More people will be free agents.
A hop-scotch approach will replace linear career pathing.
In the future, employees will look to work for 8-10 years, then take time off, like a sabbatical.
55. Career Development Trends We see the apparent downtrend in
career ambition as the real revolution,
where very sizeable numbers of
women and men are working hard,
but not wanting the trade-offs
they would have to make
by advancing into jobs
with more responsibility.
56. Building Bridges Across Generations Wishing people were more like you is not a strategy.
Respect Work Life Balance
Develop rewards for overtime work
Explore ways to make some specialties more attractive for younger generations
Implement alternative training methods
Request feedback from both faculty and trainees
Discuss definitions of professionalism
Assist trainees to develop skills to build bridges across patient generations
Focus on Orientation
Focus on Communication
57. Where Do We Go Next? Building Communities
Developing Relationships
Organization Structure/Culture
Reverse Mentoring
Leverage Connections in the Workplace
Professional Development of Managers
Conduct a Demographic Audit of the Workplace
Identify Potential Leaders
Source: Seminars for Managers, Nancy Wells, et al.
58. QUESTIONS