Dealing/Managing Generational Differences

1. Dealing/Managing Generational Differences Presented by: Cathy Dunlap & Donna Morris August 11, 2011 Created by: Toni Holder & Donice Mack

2. Defining a Generation • External events and conditions experienced during formative years • define who we are • how we view the world

3. Objectives • Identify 4 generations in the workplace • Compare and contrast their values • Identify potential problems when different generations fail to communicate effectively

4. Diversity - A Broad Scope • Generational differences are one aspect of diversity • Diversity – concept rooted in our beliefs of fair play, accepting differences, respecting others and eliminating stereotypes from our dealing with individuals

5. Shaping a Generation Current Events Economy Each generation is shaped by specific external events… Culture

6. Caution! When considering generational differences, certain generalities are utilized….. Not everyone in a specific generation will exhibit ALL of these characteristics

7. Who are the Generations?

8. Events & Experiences

9. Strengths & Challenges

10. Traits & Values

11. Working With Traditionalists • Appreciate & respect their experience • Provide structure & hierarchical environment • Use them as mentors • Provide flexible work options • Structure technology training carefully • Use human interface • Reward their experience & indicate their status • Seen as a minority in the workplace, but hold much of the authority • Mistrust Boomers & Xers because their basic values are not in sync • Could be excellent mentors to Millennial because they share many values • Do not understand Millennia's lack of work ethic, or their dependence on technology

12. Traditionalists/Matures 1909 - 1945

13. Traditionalists/Matures (1909 – 1945) Men’s Fashion

14. Traditionalists/Matures (1909 – 1945) Women’s Fashion

15. Traditionalists/Matures (1909 – 1945) Men’s Hair Style

16. Traditionalists/Matures (1909 – 1945) Women’s Hair Style

17. Traditionalists/Matures (1909 – 1945) Songs • Scott Joplin Maple Leaf Rag, Treemonisha, Something doing, Magnetic Rag, Weeping Willow, Pleasant Moments, Ragtime Waltz, The Entertainer • Billie Holiday Summertime, Night and Day, Lover Man, Solitude • Duke Ellington Take the “A” Train, Cotton Trial

18. Traditionalists/Matures (1909 – 1945) • Ella Fitzgerald • A Tisket A Tasket • Cab Callaway • Hep, Hep; The Jumping Jive • Nat “King” Cole Sweet Lorraine, Get Your Kicks on Route 66, Straighten Up 7 Fly Right, It’s Only a Paper Moon

19. Traditionalists/Matures (1909 – 1945) Vocabulary • Bum Rap • Bust Your Chops • Buzz Fix • Geezer • Gas • Drop • Fat-Head

20. Traditionalists/Matures (1909 – 1945) * * * Bill Crosby * * * Comedian, Author, Actor, Activist Born 1937

21. Traditionalists/Matures (1909 – 1945) * * * Diahann Carroll * * * Singer and Actress Born 1935

22. Why Learn About Generations? • Changing demographics • Understand impact in the workplace • Increase personal competency in communication • Promote teamwork

23. Working With Baby Boomers • Recognition/reward/give credit • Provide opportunity to work in teams but stress individuality & independence • Work to build consensus; gather • their input • Provide opportunities for • professional & personal development • Capture their experience • They want to achieve success • on their own • Distrust Traditionalists as too conforming • Don’t understand the skepticism of Xers • See Xers as opportunists, disloyal “job-jumpers” • Don’t place as much emphasis on technology as Xers& Millennial • View Millennial as spoiled

24. Baby Boomers 1946 - 1964

25. Baby Boomers (1946 – 1964) Men’s Fashion

26. Baby Boomers (1946 – 1964) Women’s Fashion

27. Baby Boomers (1946 – 1964) Men’s Hair Style

28. Baby Boomers (1946 – 1964) Women’s Hair Style

29. Baby Boomers (1946 – 1964) Songs • Aretha Franklin Rock Steady, Chain of Fools • Smokey Robinson Tracks Of My Tears, Ooo Baby Baby, In Case You Need Love • Marvin Gaye What’s going on • Temptations I Can't Get Next To You, It's Your Thing

30. Baby Boomers (1946 – 1964) Vocabulary • Blast • Boss • Bread • Bummer • Clean • Cool It

31. Baby Boomers (1946 – 1964) President & First Lady Michelle Obama Born 1961 (Barack) & 1964 (Michelle)

32. Baby Boomers (1946 – 1964) * * * Denzel Washington * * * Actor, Screenwriter, Director, and Film Producer Born 1954

33. Failure to Communicate…….. May Impact • Turnover rates • Tangible costs(recruitment, hiring, training, retention) • Intangible costs(employee morale) • Grievances & Complaints • Perceptions of fairness & equity

34. Working With Generation X • Allow autonomy • Requires immediate feedback • Provide opportunity for continued learning/development • Notion of non-linear retention • Open communication, • information flow • Access to decision-makers • Challenge, fun, excitement • See themselves as strong, • survivors • Money is their guiding principle • View Traditionalists as out of touch & Boomers as naïve • Prefer not to work in collaboration with others; does not share Millennials preference for team-work • Not afraid to buck tradition in the name of progress • What’s in it for me? • Does not understand Millennial’s need for structure & feedback

35. Generation X 1965 - 1978

36. Generation X (1965 – 1978) Men’s Fashion

37. Generation X (1965 – 1978) Women’s Fashion

38. Generation X (1965 – 1978) Men’s Hair Style

39. Generation X (1965 – 1978) Women’s Hair Style

40. Generation X (1965 – 1978) Songs • Commodores • Brick House, Easy, • Three Times a Lady • Jackson 5 • ABC, Never Can Say Goodbye, • I Want You Back • Diane Ross • Ain’t No Mountain High Enough, Touch Me • In the Morning, Reach Out and Touch (Somebody’s Hand)

41. Generation X (1965 – 1978) Vocabulary • Bad • Stoned • Can You Dig It • Boogie • Brick House • Freak-Out • May The Force Be With You • Tuff • Dig It • Blood • Dude • Funky • Split

42. Generation X (1965 – 1978) * * * Will Smith * * * Pop Rapper, Actor, and Film Producer Born 1968

43. * * * Halle Berry * * * Actress, Fashion Model, Beauty Queen Born 1966 Generation X (1965 – 1978)

44. Generation X (1965 – 1978) * * * Shaquille (Shaq) O’Neal * * * Professional Athlete Born 1968

45. Leadership Challenges • Create a work environment that fosters inclusion • Learn what is important to each individual employee

46. Working With Millennials • Provide structure, guidance, positive reinforcement • Ask for their input, give feedback often • Team collaborative work projects • Updated technology • Emphasize projects, not time • Provide challenging & increase responsibility • Feels entitled • Seeks clear mission, policies, & values • Seeks work-life balance • Lacks social/political skills, self- confidence, but has high self-esteem • Doesn’t understand Traditionalist’s work ethic • Ignores office hierarchy • Addresses top executives by their first name • Doesn’t appreciate Boomer’s idea of “paying dues”

47. Millennials 1979 - 2000

48. Millennials (1979 – 2000) Men’s Fashion

49. Millennials (1979 – 2000) Women’s Fashion

50. Millennials (1979 – 2000) Men’s Hair Style