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Communication Barriers

Communication Barriers. Translation Applications Sandy Erickson, IHSCS. 85 Employees. Speak 7 Languages. English Spanish Vietnamese Thai Somali Arabic Laocean. Language Barriers. Background Ideally, there would not be a delay in the filling of bath blankets but today there was.

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Communication Barriers

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  1. Communication Barriers Translation Applications Sandy Erickson, IHSCS

  2. 85Employees Speak 7 Languages • English • Spanish • Vietnamese • Thai • Somali • Arabic • Laocean Language Barriers

  3. Background • Ideally, there would not be a delay in the filling of bath blankets but today there was. 5 Whys: Excerpt from A3 • Person at the end-of-the line was taking the time to refold • Because she wasn’t communicating with anybody there was a problem • Because she had difficulties “communicating” due to language barriers... Adaptive Design A3 “Bath Blankets”

  4. Visual of Work Area at MHTS Conveyor

  5. What we did? Purchased an iPad and use iTune “free translation app”

  6. Employees love it! • Useful but time consuming • Training is essential • Test multiple apps “Free and purchased” Features to look for... • Save common phrases “to be used later” • Some connectivity issues “built in wireless” • Verbal and Written • Experienced variances in translation TEST! • Reverse translation What have we learned?

  7. Similar applications are available: • Android • Blackberry • iphone • Many others...not just iPad Think about patient communication at the bedside! What about the Admission Process? Can we explore a system mobile solution? Is there a Best Practice? Do we have all the answers? NO!Possibilities are endless!

  8. Questions and Answers Thank you for attending?

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