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Digital Delivery of eServices Kerry Munro

Digital Delivery of eServices Kerry Munro Group President, Digital Delivery Network, Canada Post Corporation Toronto November 20, 2012. CONFIDENTIAL. Some common issues we face in Canadian ecommerce. Only 1% of Canadian retail expenditures are online (8% in the US) 1

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Digital Delivery of eServices Kerry Munro

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  1. Digital Delivery of eServices Kerry Munro Group President, Digital Delivery Network, Canada Post Corporation Toronto November 20, 2012 CONFIDENTIAL

  2. Some common issues we face in Canadian ecommerce • Only 1% of Canadian retail expenditures are online (8% in the US)1 • Our current payments infrastructure is not sufficient to support the elimination of paper cheques • Canada’s digital infrastructure has been identified as lagging that of other developed nations • 46% of Canadians don’t know government eservices exist, 32% say they are hard to find2 Canada is on a path to third-world status as a digital nation 1 E-Commerce in Canada: Pursuing the Promise – Report of the Standing Committee on Industry, Science and Technology, May 2012 2 Next Generation of eservices Citizen Compass, PWC, 2012

  3. Despite the challenges, consumer demand has never been higher • The PWC Citizen Compass revealed 86% of Canadians are interested in government e-services, while 36% want to access them via mobile • Canadians are seeking: • Single government identity card • Electronic alerts and notifications • Location based services • ID renewals Next Generation of eservices Citizen Compass, PWC, 2012

  4. Includingwith millions of epost users today

  5. Canada Post’s Digital Mandate Extend Canada Post’s service mandate to ‘anywhere/anytime/any device’ via an enhanced suite of digital services that enable Canadians to manage the ‘business of their lives’ while supporting government and business partners to cost effectively deliver improved service capabilities

  6. Backed by Canada’s largest retail network • FINTRAC Compliant • Passport, Backcheck, Pin Reset • Identity Proofing • Credit Card Authentication Services

  7. Canada’s #1 Bill Consolidation Platform PCI/PIA Compliant Consumer Privacy Compliant #1 Downloaded App on iTunes Canada Change of Address: The first place for movers in Canada Fraud reduction and ID management Address Validation epost epost Authentication/ POI … and an unmatched digital portfolio in support of citizen services

  8. epost – an Integrated Platform Municipal Svcs Location Securitization E-flyers Finance/Budget Information Provincial Svcs Bills Federal Svcs Notices Statements E-mags Secure Vault Preferences Authentication ID Management

  9. A major marketing push has happened in a number of key markets

  10. We continue to grow our relationships with all levels of government Existing Services • Federal • Provincial • Municipal Ongoing Discussions “Coast to Coast”

  11. A successful launch in KW, with a national refresh of the epost UI National Refresh of UI Address Authenticated Digital Mailbox

  12. Connecting Government to citizens, employees and governments • We can help you meet your e-adoption goals by: • Leveraging the existing scale of epost and Canada Post marketing • Driving awareness and discoverability of government eservices • Reduced costs by providing digital mail to the household and the individual • Enabling Digital IDs and Authentication • Providing comprehensive address management to reduce fraud and enable secure communications/transactions

  13. Canada Post and the Government of British Columbia • We have executed a letter of understanding to enhance eservices for citizens of British Columbia, based on four key work streams: • Digitial ID Provisioning • Digital Mail Delivery • Address Management • Awareness and Marketing

  14. What the Digital Mailbox will mean for citizens Verified Identity Information Address Match Today Authentication Use Cases

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