The Communication Process

1. The Communication Process

2. What is communication? • Communication is the process of sharing information by using symbols to send and receive messages. • The sender sends a message and a receiver receives it • A message is the content of communication, made up of ideas and feelings The Sender Vladimir Putin Message You are the devil! The Receiver Barack Obama

3. Communication (continued) • Channels are the means used to send messages • Verbal messages: sound waves • Non-verbal messages: sound and light waves SENDER CHANNEL RECEIVER

4. The Communication Process • Feedback is a response to a message; feedback tells the sender whether the message has been received and understood.

5. The Communication Process • Messages are carried between senders and receivers by verbal and non-verbal symbols. • Verbal symbols: words • Non-verbal symbols: tone of voice, facial expression, body language, etc.

6. The Communication Process • Encoding: turning ideas and feelings into verbal and nonverbal symbols • Decoding: finding the meaning of verbal and non-verbal symbols ? This food seems to have an excess of sodium chloride encoding decoding Oh, it’s too salty!

7. The Communication Process • Interference is anything that gets in the way of clear communication • Physical noise: sounds that prevent a person from being heard • Psychological noise: the thoughts and feelings people have that interfere with what is being said • Semantic noise: interference caused by words that trigger strong negative feelings against the speaker or the content of the speech

8. Sending Verbal Messages • Language: a system of sounds and symbols used to communicate ideas and feelings • Symbol: something that stands for something else = chair

9. Language Usage • Standard English: language that is in keeping with established rules and conventions – follows grammar guidelines • Nonstandard English: language that is not totally in keeping with or violates rules and conventions

10. Language Usage • Sublanguage: a subsystem of an established language that provides a group of people convenient words for ideas and objects that are of great importance to that group and are spoken about frequently.

11. SlangLanguage made up of newly coined words or figures of speech or old words used in new, often outrageous, ways • m bizzle: Mercedes Benz • w'happen: West Indian slang word for ‘Hi,’ ‘Hey,’ or ‘How are you’; literally an abbreviation of ‘whats happening?’ W’happen, baby? come 'ere naw, me's a sweet bwoy yah nah" W’happen?

12. Jargon • Jargon: language that is understood by people in a particular group or field but is not necessarily understood by those outside the group

13. Language Usage • Dialect: a regional or cultural variety of language differing from standard English in pronunciation, sentence structure and use of words

14. Credits • http://www.uga.edu/iws/images/friday_&_whm_speakers/bridget_anderson_dialect.gif • Hillbilly? • http://www.exploratorium.edu/frank/jargon/images/jargon_04_Image_3110.jpeg • Mathematicians • http://www.thehanley.co.uk/gfx/photos/jargon_buster.jpg • Jargon buster • http://www.mercedes-benz-chrysler-jeep-dodge.cz/obr/mercedes_benz.jpg • Mercedes • http://d1206209.u31.worldispnetwork.com/JorElHayseed.jpg • Hayseed • http://docsouth.unc.edu/church/hood100/hood218.jpg • West Indies 1 • http://culturedominica.com/culturedominica/festival/shannon/shannon4.jpg • Miss West Indies • http://content.answers.com/main/content/wp/en-commons/thumb/0/0b/240px-Pretzel.jpg • Pretzels • http://www.pbs.org/mediashift/files/George%20W.%20Bush.JPG • George W Bush • http://www.objector.org/awol/graphics/hugo-chavez.jpg • Hugo Chavez • http://www.sciencenewsforkids.org/articles/20051102/a928_1928.jpg • Body language 1 • http://images.businessweek.com/ss/06/04/sb_presentations/image/intro2.jpg • Body language 2 • http://pep-web.org/document.php?id=ppsy.002.0140.jpg • Facial expressions