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Business Transformation Survey

Business Transformation Survey. Presentation of global results. Undertaken by Research by Design Ltd. Background.

jason-velasquez
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Business Transformation Survey

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  1. Business Transformation Survey Presentation of global results Undertaken by Research by Design Ltd

  2. Background • In April 2006, Birmingham City Council embarked on the largest Business Transformation programme in UK local government to revolutionise the way that the Council delivers services to people who live, learn, work in, or visit Birmingham. • This is a long-term programme for the Council that seeks to save £1 billion over ten years through more efficient ways of working. • Service Birmingham, a joint venture between Birmingham City Council and Capita Business Services, is contributing to the delivery of the Council's Business Transformation strategy through its Business Transformation team. • The Service Birmingham team conducted its first global survey on Business Transformation amongst Council staff in February 2010. • The results of the survey are to be used to report how the Business Transformation programme is delivering and working, and to inform strategy on how to shape both business change and the communication supporting it.

  3. Objectives of the study • The research objectives of the study are as follows: • To understand perceptions of Business Transformation amongst Birmingham City Council staff • To explore what experience Council staff have had with Business Transformation • To assess the impact Business Transformation has had on Birmingham City staff • To measure staff’s understanding and knowledge of Business Transformation

  4. Sample • Launched and managed in-house by Service Birmingham, the survey was made available to all members of Birmingham City Council staff and deployed in two ways: • Via email (to approximately 19,000 staff) – 3928 responses • Via the February 2010 edition of the staff magazine – 16 responses • The total sample size is therefore 3944 • The results of the report have been analysed at a global level and also using the 7 service directorates as cross breaks • The sample size for each directorate is as follows: • Chief Executives (including Resources) – 856 • Adults and Communities – 683 • Children, Young People & Families – 817 • Housing and Constituencies – 715 • Environment and Culture – 366 • Development – 341 • Service Birmingham – 157 • (9 members of staff did not specify their directorate)

  5. About you

  6. About you • Q18. In which directorate/area do you work? Base: Total Sample (3944)

  7. The business transformation programme

  8. The business transformation programme • Q1a. I know that the council is transforming Base: Total Sample (3944)

  9. The business transformation programme • Q1a. I know that the council is transforming Base: (3944) (856) (683) (817) (715) (366) (341) (157)

  10. The business transformation programme • Q1b. I have a good understanding of what business transformation is trying to achieve Base: Total Sample (3944)

  11. The business transformation programme • Q1b. I have a good understanding of what business transformation is trying to achieve Base: (3944) (856) (683) (817) (715) (366) (341) (157)

  12. The business transformation programme • Q1c. I believe that citizens will see an improvement in services after business transformation Base: Total Sample (3943)

  13. The business transformation programme • Q1c. I believe that citizens will see an improvement in services after business transformation Base: (3944) (856) (683) (817) (715) (366) (341) (157)

  14. The business transformation programme • Q1d. I believe the council will be a better place to work after business transformation Base: Total Sample (3944)

  15. The business transformation programme • Q1d. I believe the council will be a better place to work after business transformation Base: (3944) (856) (683) (817) (715) (366) (341) (157)

  16. The business transformation programme • Q1e. So far, the council has been successful in transforming Base: Total Sample (3943)

  17. The business transformation programme • Q1e. So far, the council has been successful in transforming Base: (3944) (856) (683) (817) (715) (366) (341) (157)

  18. The business transformation programme • Q1f. I am able to easily access information on business transformation Base: Total Sample (3944)

  19. The business transformation programme • Q1f. I am able to easily access information on business transformation Base: (3944) (856) (683) (817) (715) (366) (341) (157)

  20. The business transformation programme • Q1g. The information I read on business transformation is easy to understand Base: Total Sample (3944)

  21. The business transformation programme • Q1g. The information I read on business transformation is easy to understand Base: (3944) (856) (683) (817) (715) (366) (341) (157)

  22. The business transformation programme • Q1h. I feel listened to when I express my views about business transformation Base: Total Sample (3944)

  23. The business transformation programme • Q1h. I feel listened to when I express my views about business transformation Base: (3944) (856) (683) (817) (715) (366) (341) (157)

  24. Business transformation workstreams

  25. Business transformation workstreams • Q2. If you’ve been affected by business transformation state the workstream that has changed how you work the most. Base: Total Sample (3942)

  26. Business transformation workstreams • Q2. If you’ve been affected by business transformation state the workstream that has changed how you work the most. Base: Total Sample (3942)

  27. Business transformation workstreams • Q2a. How do you rate the amount of information given during the changes? Base: Total Sample (2857)

  28. Business transformation workstreams • Q2a. How do you rate the amount of information given during the changes? Base: (2857) (610) (621) (525) (536) (234) (239) (84)

  29. Business transformation workstreams • Q2b. How do you rate the quality of information you were given about the changes? Base: Total Sample (2857)

  30. Business transformation workstreams • Q2b. How do you rate the quality of information you were given about the changes? Base: (2857) (610) (621) (525) (535) (234) (239) (85)

  31. Business transformation workstreams • Q2c. To what extent did you feel engaged by the change process? (i.e. two-way communication) Base: Total Sample (2854)

  32. Business transformation workstreams • Q2c. To what extent did you feel engaged by the change process? (i.e. two-way communication) Base: (2854) (608) (620) (525) (535) (234) (239) (85)

  33. Business transformation workstreams • Q2d. What is your time at work like now, compared to before the transformational change? Base: Total Sample (2839)

  34. Business transformation workstreams • Q2d. What is your time at work like now, compared to before the transformational change? Base: (2839) (606) (618) (519) (534) (233) (236) (85)

  35. Business transformation workstreams • Q3. Overall, do you think that business transformation change has been for the better? Base: Total Sample (3943)

  36. Business transformation workstreams • Q3. Overall, do you think that business transformation change has been for the better? Base: (3943) (856) (682) (817) (715) (366) (341) (157)

  37. Business transformation publications

  38. Business transformation publications • Q5. Do you receive a copy of the following publications? (% saying yes for each publication) Base: Total Sample (3943-3944)

  39. Business transformation publications • Q5. Do you receive a copy of the following publications? (% saying yes for each publication) Base: Total Sample (3943-3944)

  40. Business transformation publications • Q6. How often do you receive a copy of these publications? Base: Total Sample receiving publications and taking out ‘never’ response (2810) (2061) (1240)

  41. Business transformation publications • Q7. How do you get these publications? Base: Total Sample receiving publications (2989) (2156) (1385)

  42. Business transformation publications • Q8. How often do you read about business transformation within each of the following publications? Base: Total Sample receiving publications (2921) (2118) (1363)

  43. Business transformation publications • Q9. How informative is the business transformation content in these publications? Base: Total Sample receiving publications (2982) (2145) (1382)

  44. Business transformation publications • Q9a. How informative is the business transformation content in Inner Voice? Base: All receiving publications (2982) (668) (517) (542) (576) (304) (270) (97)

  45. Business transformation publications • Q9b. How informative is the business transformation content in BT Core Brief? Base: All receiving publications (2145) (531) (414) (290) (449) (240) (149) (69)

  46. Business transformation publications • Q9c. How informative is the business transformation content in What’s Happening in Transformation? Base: All receiving publications (1382) (336) (277) (194) (248) (139) (136) (49)

  47. Business transformation publications • Q10. How easy is it to understand the business transformation printed within the publications? Base: Total Sample receiving publications (2980) (2145) (1382) (1372)

  48. Business transformation publications • Q10a. How easy is it to understand the business transformation printed within Inner Voice? Base: All receiving publication (2980) (668) (517) (541) (576) (304) (270) (96)

  49. Business transformation workstreams • Q10b. How easy is it to understand the business transformation printed within BT Core Brief? Base: All receiving publication (2145) (531) (414) (290) (448) (240) (149) (69)

  50. Business transformation publications • Q10c. How easy is it to understand the business transformation printed within What’s Happening in Business Transformation? Base: All receiving publication (1382) (336) (277) (194) (248) (139) (136) (49)

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