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Intuitive Business Transformation

Intuitive Business Transformation. Milad Saad. IBT.

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Intuitive Business Transformation

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  1. Intuitive Business Transformation Milad Saad

  2. IBT The Roadmap to Intuitive Business Transformation embraces results-based collaboration, technology, and best practices to enable individuals, teams and subject matter experts to empower an organization to work together and lead in transforming the real estate, infrastructure, and facilities management functions for sustainable environmental improvements and significant savings by their respective organizations

  3. Solution competencies Facilities Management Technology Management Property Management Operations Management

  4. Traditional cross-functional model Defer Buy Increase Recycle Reassign Infrastructure & Facilities Outsource Dispose Acquire Lease Build Reduce

  5. Traditional information model Direction Multi-departmental Intelligence Departmental Gaps in the information stack block aggregated intelligence and communicated direction to reach C-Level and business / operational groups, respectively. User Segment Business Reason Increase organizational performance to maximize stakeholder value Directors / C-Level Make better cross-functional decisions to achieve unit objectives Business Managers Improve discreet processes and reduce costs Operational Managers Follow policies,standards, and guidelines Administrators

  6. Traditional business model

  7. Intuitive Business Transformation enables A life-cycle management solution Occupation & Churn Acquisition & Redeployment Infrastructure & Facilities Availability & Connectivity Preservation & Assessment

  8. Work Order Management Systems Types of Work On Demand work: • Typically is re-active • Typically is a one time task • Typically requires resolution in a near term time frame Preventive Maintenance: • Needs to be done regularly, according to a schedule. • Is planned for and is pro-active.

  9. Configurable workflows based on SLAs • Inputs: how SLAs are matched to service requests • Request Parameters – Requestor, Problem Type, Division, Department, Site, Employee Standard, Problem Type • Priority Level • Outputs: how SLAs dictate workflow • Dispatching options – automatically to a Supervisor or Work Team, or with an in-process Dispatch step • Service Window, Time to Complete, Time to Respond  automated escalations • Automation – create work request, work order, or issue order • Optional Workflow Steps – Estimation, Scheduling, Approvals, Notifications, Verification

  10. Building Your Own Workflow

  11. Flexible workflow • Schedules regular maintenance routines • Allows user-defined workflow • Automates maintenance workflow • Lowers operating costs • Allows conditional: • Notifications • Approvals • Surveys • Verifications • Tracks works separately for external vendors and internal maintenance teams

  12. SLA Results Results • Planning Board • Configurable Workflow • Varied Reporting

  13. SLA Dashboards

  14. SLA & KPI • Metrics & KPI’s • Default Metrics • Configuration Wizard

  15. Mobile Applications IBT for Mobile • Objectives • Extend UIFM • Efficacy for FM field tasks • Support a flexible and mobile workforce • Productivity Enhancements • Process Improvement • Timely Access to information • Increased Information Accuracy • Reduced Risk

  16. Work App– Work Requests Use the form and “thumb-friendly” picklists to create new requests. Use the camera button to add a picture.

  17. Work App – Work Requests Complete work without typing. Update labor, parts, and costs.

  18. Work App – Work Requests Access photos and documents.

  19. Complete Solution • Embedded Into your Workflow

  20. Easy to integrate Partners XML Messages End-Users SOA / Web Services XML Architecture

  21. Integration Drill into metrics and alerts

  22. Implementation Implementation Production Delivers results in 90 days Save 30% or more of typical implementation costs* Competitive product implementation costs Typical RE/FM system ARCHIBUS implementation costs Costs ARCHIBUS Payback 0 3 6 9 12 Months .

  23. Summary • Developing maintenance contracts based on flexible Service Level Agreement (SLA). • Enhance work practice by building and configuring workflow to adapt business processes. • Improve responses and customer satisfaction by monitoring and reporting KPIs. • Build on technology to minimise administrative tasks and maximise saving. • Build on technology to schedule repetitive tasks and reporting to authorities. • Optimize Business Intelligence processes through integration with mobile and GIS technology.

  24. Questions

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