Quality in Recreational Sports and the Ohio Partnership for Excellence

1. Quality in Recreational Sports and the Ohio Partnership for Excellence The Ohio Recreational Sports Association Workshop November 3, 2006 11:00am

2. Presenters Dr. Paul R. Milton Mr. Greg S. Ross Assistant Professor Director Sport Management Campus Recreation Services Ashland University Cleveland State University 419-207-6165 216-802-3252 pmilton@ashland.edug.s.ross@csuohio.edu

3. Introduction and Purpose • Brief history • Writing a winning application • Overview of process • Business in contrast to education application • Practical Application • What is OPE/Baldridge?

4. Overview • Key characteristics of the Criteria • Criteria for Performance Excellence • Baldridge Application Self-Analysis • Scoring System • Criteria Response Guidelines • Summary of Business Eligibility/Restrictions • Our Journey

5. Key Characteristics • Criteria focus on results • Criteria are non-prescriptive and adaptable • Criteria support a systems perspective to maintaining organization-wide goal alignment • Criteria support goal-based diagnosis

6. Criteria for Performance Excellence • Organizational Profile • Leadership • Strategic Planning • Customer and Market Focus • Measurement, Analysis, and Review of Organizational Performance • Human Resource Focus • Process Management • Results

7. Baldridge Self-Analysis Worksheet • This is not submitted with application • Consider Category (e.g., Leadership, Human Resource) • Determine strength, importance • For high importance, consider what action planned, when and by whom • Do this for all categories

8. Scoring System • Process • Results • Item Classification • “Importance” as a Scoring Consideration • Assignment of Scores to Organization responses to criteria • Scoring guidelines

9. Criteria Response Guidelines • General 1. Read the entire Criteria booklet 2. Review the Item format and understand how to respond to the Item requirements 3. Begin with Organizational Profile

10. Summary of Business Eligibility and Restrictions • Important Facts about Applying • Basic Eligibility • Business Award Eligibility Categories • Eligibility of Subunits • Other Restrictions on Eligibility -future eligibility restrictions • Eligibility Forms

11. Our Journey • Tier 1 Preparation • Intent to Apply – September 2003 • Writing the application • Independent Reviewer • Site Visit – 1 day • Feedback Report – April 2004 • Tier 1 award

12. Our Journey • Continual Self Assessment Period • Using the Feedback Report • Benchmarking • 9 Step Continuous Improvement Plan • Identify the Purpose • Identify the Customer • Identify and Analyze Requirements • Define/Plan an Approach/Process • Select Measurements • Set Goals • Take Action • Evaluate Results • Repeat the Steps

13. Our Journey • Develop 5 Key Processes (NGT) • Listening to Customers • Recruitment of Members • Internal Communications • Budgeting • Human Resources • Satisfaction Results • Backing up our claims

14. Our Journey • Intent to Apply – March 2005 • Writing the Tier 2 Application • Mapping the Journey Workshop • May 2005 • Site Visit – February 2006 • 2 Days • Independent Reviewer follow up • Feedback Report – April 2006 • Tier 2 Award

15. Writing the Application • What we learned • Writing is only half the battle • Business Results • Multiple writers • Score doesn’t matter • What you learn is important • Identify what you can improve on • Identify what you do well • Continuous improvement

16. Tools • Websites • www.oae.org • www.nist.gov • Examiner Training Programs • Conference and Workshops • Sample Applications • Past Applicants

17. Thank you Dr. Paul R. Milton Mr. Greg S. Ross Assistant Professor Director Sport Management Campus Recreation Services Ashland University Cleveland State University 419-207-6165 216-802-3252 pmilton@ashland.edug.s.ross@csuohio.edu