Keys to a Successful Videoconference: Best Practices

1. Keys to a Successful Videoconference: Best Practices Dr. Michael Allen Dr. John Steeves Jill Curley Nov.29,2006

2. Welcome to our Distant Sites • Saint John • Fredericton • Moncton • Sydney • Halifax • Miramichi

3. INTRODUCTION • Who are we • Who are you

4. Learning Needs • What is your experience with videoconferencing? • What would you like to learn today?

5. Learning Objectives Learn how to: • Prepare and plan an effective videoconferencing session • Use visual aids • Interact with receiving sites

6. Basic Outline • Technical Tips • Key Skills • Using Visual Aids • Facilitating Interaction • Five Commandments of Videoconferencing

7. Technical Tips • Mute Microphones • Ensure site name is visible • Adjust camera angle • Book training time • Test all equipment

8. Key Skills for Videoconferencing • Using Visual Aids • Facilitating Interaction

10. Births and Eye Colour

12. Age-standardized rates females 1971-00 120 120 Breast 80 80 Colorectal 40 40 Lung Melanoma 10 10 1971 1980 1990 2000

13. The Unhappy Baby Tired Bored Hungry

14. The Unhappy Baby

15. Times New Roman 36 point 32 point 28 point 24 point 20 point 16 point Arial 36 point 32 point 28 point 24 point 20 point 16 point Fonts

16. Times New Roman 36 point 32 point 28 point 24 point 20 point 16 point Arial 36 point 32 point 28 point 24 point 20 point 16 point Fonts

17. Times New Roman 36 point 32 point 28 point 24 point 20 point 16 point Arial 36 point 32 point 28 point 24 point 20 point 16 point Fonts

18. Times New Roman 36 point 32 point 28 point 24 point 20 point 16 point Arial 36 point 32 point 28 point 24 point 20 point 16 point Fonts

19. Screen shot from a Laptop

20. Screen shot from a VC Monitor

21. Screen Shot from a Laptop

22. Screen shot from a VC Monitor

23. Fonts – upper case • SOME PEOPLE WRITE IN ALL UPPER CASE • HOLDOVER FROM TYPEWRITER DAYS • NOW MAY IMPLY SHOUTING • TAKES UP SPACE • HARD TO READ

24. Fonts – lower case • Some people write in all upper case • Holdover from typewriter days • Now may imply shouting • Takes up space • Hard to read

25. Sample Slide Please – • No more than title plus 6 lines per slide • 36 point, lowercase, Arial font • Black on white – avoid reds • Landscape format

26. Sample Slide Please – • No more than title plus 6 lines per slide • 36 point, lowercase, Arial font • Black on white – avoid reds • Landscape format

27. How to Facilitate Interaction • In your opinion, what is important to consider in order to best interact via videoconferencing? • Spend 3 mins. at each site to quickly brainstorm. • Each site to provide one example.

28. Facilitating Interaction: Best Practices • Present only 80% of the material. • Provide practical case examples • Build in time for questions (i.e. every 15 minutes) • Wait for response (i.e. at least 10 seconds) • Adapt to audience

29. Facilitating Interaction: Options • Offer an Off-line task • Generate discussion moving site-to-site

30. Lessons Learned • Arrive twenty (20) minutes before your start time • Make presentations available to sites beforehand • Others?

31. What the research shows about VC: • Used for education of physicians, pharmacists, nurses, physiotherapists, medical students • Learning of knowledge and skills is equal to traditional learning • Receiving site learners rate satisfaction with audio and video lower than face-to-face learners

32. Five Commandments – Thou Shall • Arrive 20 mins before my VC • Prepare visual aids properly • Wait 10 seconds after asking a question • Avoid the talking head syndrome • Make handouts available

33. Presentation mode Receiving sites see presenting sites only Presenting site sees 4 receiving sites

34. Learning Needs Revisited

35. Contact Information • NSTHN bridge call-in: 902-981-1559 • NSTHN Help line:1-902-470-7690(not within N.S./ PEI.) 1-800-889-5949(N.S./PEI) • Halifax help line 902-494-2867 • Jim Clark (MEDIT, Faculty of Medicine)