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2. Kindly turn off all cell phones and computers Fresh 2012 Cornell Career Services Remember to check your spam/junk box for emails from Nancy and the Extern Program Nancy Law 607 255 9046 NFL1@cornell.edu 203 Barnes Hall

3. Today • An Overview of the FRESH Program • Our Procedures and Expectations • Guidelines for Student Preparation • Problems/Cancellation Procedures • Follow-up Procedures after Externship

4. Expected to stay the whole meeting Orientation • If you leave, name in upper right hand corner of your completed hold harmless form, and leave in the folder on my chair at front desk. • Rigid Procedures • High level of student behavior is expected

5. HORROR STORIES

6. First Floor Lobby of Sponsor’s downtown Manhattan Building HORROR STORIES Plan to leave a good first impression. Leave your loved ones at the curb.

7. Editor-in-chief of a major Art Magazine Unprepared to ask intelligent questions Did not demonstrate enthusiasm or motivation. Be prepared and willing to have a good experience.

8. One student “thought” he might be sick the following week. It would be YOUR responsibility to contact the sponsor, and copy us in the apology letter.

9. Banking business environment • Fell asleep during a conference call and during a client meeting • Didn’t come prepared and had no questions or input. • Sponsor got impression that only Juniors/Seniors are mature and focused enough for shadowing.

10. Producer of Two long-running Broadway shows Passive and shy, and had done no research on the Theatre or the very popular shows the sponsor produces. Take advantage of the opportunity, because sponsors will notice!

11. Have Basic Understanding of Office Etiquette If unsure, ask for or to clarify instructions…don’t assume you know protocol.

12. Cross-country corporate externship • Did not complete the assignment • Insisted on using his cell phone, claiming it was his mom. • Take experience seriously, it reflects poorly on Cornell, and is disrespectful.

13. Sponsor in New England for week-long Externship Last-minute cancel saying car was not adequate to make the trip; Sponsor forced to work overtime to finish planned research project Plan ahead and don’t make excuses.

14. Overnight with Sponsor Respect sponsor’s personal property including food, phone, pets, books/magazines, cleanliness… Meeting off-site? Lost? Ensure a communication method… Have your sponsor’s cell number!

15. High Level Investment Banker Informational Interview Student began asking rapid-fire questions one after another, as if a reporter or hyper job seeker. Informational interviews are relaxed interactions; seek a mock interview in your college.

16. Represent Cornell well! Expectations Your actions influence the way Cornell is viewed by the sponsor’s colleagues and organization.

17. Fulfill your obligations Expectations Seemingly benign mistakes can affect you, the organization and Cornell.

18. Communication Expectations Follow instructions for contacting your sponsor, and remember to communicate in a business-like manner.

19. what to Expect Communication Prepare questions/ideas Discuss activities in advance with sponsor Request an agenda

20. what to Expect Expect Date/Activity changes – if a sponsor cancels: Contact Career Services immediately to attempt to find a replacement, and follow up in writing to sponsor (copy to us) to apologize and thank them for the opportunity. Request 10-15 minute discussion about the organization/industry Reaching your sponsor – it may take a dedicated effort

21. Problems during 2-day visits Communication is key Call us for advice Discuss/Negotiate with sponsor

22. Not enough to do? • Ask permission to speak to others • Read feedback (snapshots online), know expectations

23. Career Exploration Career field meet your interests? Activities as ideas and not expectations Build a network of career contacts

24. Assess your FIT Work atmosphere Corporate vs. start-up culture Physical workstation (Cubicle? Computer? Travel?)

25. REMEMBER the FRESH Program is not a job search service

26. You may confirm your interest in the field, notput the sponsor on the spot for jobs. Follow-up Send a thank-you note to sponsor within one week of externship.

27. Guidelines Please turn to Page 11

28. Guidelines Sponsor Contact Sheet Name of extern(s) matched with sponsor Sponsor’s gender Preferred address and phone

29. Guidelines Sponsor Contact Sheet Preferred method of contact and best time to reach Pay attention to this to facilitate conversation These are not exclusive Do not let a week go by with only one attempt

30. Beware of E-mail • Guide on p. 6. • Ensure communication is positive. “Due to his grammar mistake, Wilbur found a position. It just wasn’t the one he wanted.”

31. Guidelines Sponsor Contact Sheet Negotiating Dates: Plan to have at least 3-5 business days open for negotiation. You want to fit into your sponsor’s schedule. Two Sponsors - Contact both Does one already have a date in mind? If not, Schedule longer one first.

32. Guidelines Sponsor Contact Sheet Externship Length is specified by sponsor. If you cannot do the time on the form, see us TONIGHT instead of calling/negotiating with sponsor.

33. Guidelines Research the organization. Information available on the web, the Career Services library, and JGSM library. Gain more from the experience. Request information from the sponsor.

34. Sponsor changes/cancellations Nancy Law 607 255 9046 NFL1@cornell.edu 203 Barnes Hall Sponsor schedules change – If changes create traveling issues, discuss with sponsor or contact us. Externship canceling - Be understanding of security/liability standards, loss of job, etc. Come see us right away for an alternate placement.

35. DON’T FORGET Proof of vaccinations may need to be provided for certain externships. Proof of Citizenship, if sponsor requires it. Your sponsor’s contact sheet information.

36. Introductions & Handshakes Elevator speech: Introduce yourself and interests, not full statistical summary of your life About the time of an elevator ride Could meet the company president!

37. Logistics Call the sponsor between February 28th-March 7th. Review special contact info: follow any notes, alternate contacts or numbers, or updates to your sponsor’s availability that week.

38. First Contact PREPARATION Have in mind your suggestions for dates that might work for you Suggest what you would like to get from your externship. Review your essays so you remember what YOU said, and the sponsor read!

39. First Contact VOICEMAIL If you get sponsor’s voicemail, Speak slowly, give your name, phone, email Ask for a good time to call Do not mention for them to call you back

40. First Contact GOALS Introduce yourself. Use their formal name Discuss/confirm date(s) of visit Learn particulars: dress code, security clearance, required forms, and first meeting place Discuss content of externship

41. First Contact OTHER PARTICULARS Directions to extern site (parking and fees) Meeting place for the first day Arrival and departure times for work hours

42. First Contact OTHER PARTICULARS Expected attire Lunch options/arrangements (check in advance what money you will need; don’t assume the sponsor will pay). Special arrangements (insurance waivers, security checks, liability clearance, etc.).

43. PREPARE EARLY THEY might call you

44. Confirmation Letter Letter summarizing: The details of your externship, date(s), time, location, first meeting, your interests and what you hope to gain from this experience. Send the letter as soon as possible after the initial call (while conversation is fresh in your mind).

45. Confirmation Call One week before the externship begins, call to confirm dates, times, and directions. Give your sponsor any change in information about where you can be reached. Check you are on their calendar.

46. Private Practice Pediatrician Student waited until 3 weeks after the contact period to reach out to sponsor because he had “gotten busy.” Sponsor did not receive message well and cancelled. Student did not realize he was being inconsiderate, but finally learned that as a pre-med, he had to be more responsible.

47. Informational Interview Planning • Planning logistics: • Exactly where/when will you meet? • Get their cell phone # • Be relaxed, treat as a conversation TUTORIAL: http://www.quintcareers.com/information_before.html

48. Informational Interview Planning • Types of Informational Interviews • Skype/phone • In/out of office • Over coffee, • lunch, or dinner READ: How Does an Informational Interview Work? Kate Lorenz, CareerBuilder.com Editor

49. Key Elements in Planning Externships • Be ready to be open about your ideas • Know about current campus events/recent construction • What to ask your sponsor: • What resources to use to research in advance? • Basic information about the sponsor (interests, background, career choices/changes)? • Do NOT wait until your externship to request informational interviews outside sponsor’s area.

50. Key Elements for Successful Externships • Be Responsible -Prepare answers to questions by researching/using experience. • Be Outgoing – But not gushy or annoying. • Don’t force sponsor to engage you in conversation. • Self-Assessment Questions – “Sell” yourself.