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Tim Bellenger

London TravelWatch is a statutory body representing the interests of passengers and users of transport services in London. We work to ensure an accessible, frequent, clean, and customer-friendly transportation network. Our responsibilities include acting as an appeals body for complaints, considering railway closures, and holding operators accountable. We achieve our aims through research, lobbying, raising public awareness, and working with local groups. We collaborate with the Southwark Rail Users Group through information sharing, idea exchange, and lobbying for common goals.

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Tim Bellenger

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  1. Tim Bellenger Director, Research and Development Southwark Rail Users Group

  2. Role of London TravelWatch • Represent the interests of passengers and users • Transport for London functions • National Rail (boundaries broadly the London airports) • Act as an appeals body for complaints not resolved with operators • Consider applications for closure of railways and make recommendations to the Secretary of State (National Rail) or the Mayor (London Underground/DLR)

  3. Our legal status • Statutory body set up by Greater London Authority Act 1999 • 12 Members and 1 Chairman appointed by the London Assembly • Budget of approximately £2m funded by the London Assembly

  4. Our policies – a network that is • Accessible, • Frequent • Clean • Customer friendly

  5. How we achieve these aims • Research programme • Holding operators to account • Lobbying • Raising public awareness of issues • Using casework and observation • Working with local groups

  6. How can we work with Southwark Rail Users Group • Sharing information and intelligence • Idea exchange • Lobbying for common aims

  7. Any questions?

  8. Contacts London TravelWatch www.londontravelwatch.org.uk Email tim.bellenger@londontravelwatch.org.uk Switchboard telephone 020 7505 9000

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