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Business Imperatives of Managing Storage Visualise with IBM TotalStorage Productivity Center

Business Imperatives of Managing Storage Visualise with IBM TotalStorage Productivity Center. Ian Hancock. Title slide. Agenda. Key Business Drivers for Managing Storage Need for On-Demand capability – Flexibility Managing data growth & storage capacity – Lifecycle Management

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Business Imperatives of Managing Storage Visualise with IBM TotalStorage Productivity Center

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  1. Business Imperatives of Managing StorageVisualise with IBM TotalStorage Productivity Center Ian Hancock Title slide

  2. Agenda • Key Business Drivers for Managing Storage • Need for On-Demand capability – Flexibility • Managing data growth & storage capacity – Lifecycle Management • Data Security – Business Continuity • Managing IT as a business – Service Management • Products that Enable Common Storage Solutions • Infrastructure Simplification • Business Continuity • Information Lifecycle Management • Service Management Solutions for Storage • Visualise with IBM TotalStorage Productivity Center • TPC Demo with Steve Strutt

  3. Storage Business Drivers

  4. Today’s Business ChallengesInformation Availability is the Top Priority The most anticipated impact of business investing in IT has become information availability Business Challenges Top Tiers by Importance Capabilities Top Tier by External Spending Business Impact Area • Bring new applications into the IT infrastructure • Standardize & automate business processes and applications • Align processes with business goals • Streamline/improve efficiency of business processes • Information Availability • Better understand and meet customer expectations • Analyze information to make better business decisions • Information Availability • Enhance employees’ skills • Empower employees • Information Availability • Increase employee productivity Source: IBM Attributes & Capabilities Study, 2005

  5. Business Driven DevelopmentModel, Design, Develop, Test Business Processes Manage, Collaborate, Optimize IT Service ManagementProvision, Secure, Monitor, Optimize Business ApplicationsCommercial, Internally Developed, Composite-Based Information AcceleratorsIndustry Specific Services, Models, Maps, Schemas & Policies Information ServicesData Management, Information Integration, Business Intelligence, Content Management, Master Data Management Information Assets & Systems Files, Storage, Servers, Networks Information On DemandSupporting an On Demand business by getting the right information to the right people or processes at the right time to take the proper action Deploy Manage Model / Assemble

  6. Information on Demand, Data Assets & Systems Maximizing Business Value Agile Business Business Driven Development Model, Design, Develop, Test Business Processes Manage, Collaborate, Optimize IT Service Management Provision, Secure, Monitor, Optimize Business ApplicationsCommercial, Internally Developed, Composite-Based Effectively Manage Information Assets Information AcceleratorsIndustry Specific Services, Models, Maps, Schemas & Policies Increasing Virtualization Information ServicesData Mgmt, Information Integration , Business Intelligence, Content Mgmt, Master Data Mgmt Efficiently Manage Data Assets Data Assets & Systems Files, Storage, Servers, Networks Static Systems Data Assets & Systems Business Continuity Infrastructure Management Retention & Lifecycle Management Model / Assemble Deploy Manage Resource Virtualization Systems Storage Servers Networking TotalStorage Productivity Center (Data, Disk, Fabric & Replication) Tivoli Storage Manager, TSM HSM & System Storage Archive Manager Tivoli Storage Manager & TSM Data Protection Agents TotalStorage SAN Volume Controller

  7. Storage Solutions

  8. Infrastructure Simplification • Consolidate dispersed storage resources • Provide a unified, strategic view of your data • Break through traditional storage complexity with advanced management capabilities • Innovate to unify and simplify heterogeneous storage environments Objective: lower TCO and improved ROI It’s choice

  9. Reducing Complexity Windows Servers Windows Server Virtual Servers, Storage, Networks Networking Unix Servers Networking Unix Server Virtualization Management Servers Storage Servers Storage Networking Linux Server Linux Servers Logical Simplification Physical Consolidation Complex • Islands of computing and data • Disparate management tools • Manual Provisioning • Fewer devices and licenses • Disparate management tools • Labor intense provisioning • Pools of resources • Multiple OS’s per server • Rapid Provisioning • Automated management Requires Breakthrough Technologies

  10. Infrastructure Simplification – IBM Tools & Capabilities • Lower Costs through Consolidation • Centralization and Physical Consolidation (Scale up) • Data (Scale out) and Application Integration • Improve efficiency through Virtualization • Enable tiered storage • Escape tyranny of physical devices • Use one point of management for disk storage • Improve effectiveness through Automated Management • Use continual monitoring to better understand, predict, and manage your storage environment • Change manual tasks to automated consolidation virtualization It’s automated management

  11. BusinessContinuity Objective: protect your business • Help reduce business risk, by increasing resilience • Help secure and protect business information • Stay competitive and maintain market readiness It’s confidence

  12. BusinessContinuity Protection of critical Business data Operations continue after a disaster Recovery is predictable and reliable Costs are predictable and manageable Aspects of Business Continuity High Availability Continuous Operations Disaster Recovery Fault-tolerant, failure-resistant infrastructure supporting continuous application processing Non-disruptive backups and system maintenance coupled with continuous availability of applications Protection against unplanned outages such as disasters through reliable, predictable recovery

  13. Information Lifecycle Management Objective: storage aligned with data’s relative value • Improve ROI by matching resources to their relevance to core business • Increase productivity and response to change by providing access to data, regardless of where it resides • Reduce administrative cost through a policy-based approach to managing information—from creation to disposal • Assists compliance and security It’s complete

  14. In response to these challenges, many businesses are now focused on defining an information on demand strategy based in part on the information lifecycle What is Information Lifecycle Management (ILM)? The process of managing business data throughout its lifecycle from conception until disposal in a manner that optimizes storage and access at the lowest cost

  15. BREAKTHROUGH On Demand • Orchestration • Application & Information Integration • Business Process Management • Business integration • Business flexibility • Information On Demand Managing Information Value – Breakthrough to On Demand BETTER BETTER BETTER Infrastructure Simplification Business Continuity Information Lifecycle Management • Scale up and Scale out technology • Virtualization • Automated Management • GRID • Privacy and Security • Data Protection • Replication Management • Automation • Policy based Retention management • Tiered Storage Management • Content Management Information On Demand Capabilities: • Improved TCO • Greater productivity • High application availability • Continuous processing • Protection of critical business data • Reduced cost due to downtime • Risk Management • Storage optimization • Help address compliance Business Benefits:

  16. Service Management

  17. IBM IT Service Management IT Process Management IT Process Management Products IT Service Management Platform Best Practices IT Operational Management Products Information On Demand: IBM IT Service Management Maximizing Business Value Agile Business Business Driven DevelopmentModel, Design, Develop, Test Business Processes Manage, Collaborate, Optimize IT Service Management Provision, Secure, Monitor, Optimize Business ApplicationsCommercial, Internally Developed, Composite-Based Effectively Manage Information Assets Information AcceleratorsIndustry Specific Services, Models, Maps, Schemas & Policies Increasing Virtualization Information ServicesData Mgmt, Information Integration , Business Intelligence, Content Mgmt, Master Data Mgmt Information Assets & Systems Files, Storage, Servers, Networks Static Systems Model / Assemble Deploy Manage • Automated ITIL-aligned workflows • Open, standards-based CMDB and workflow engine • Automated infrastructure-aligned tasks • Best Practices and Implementation Support

  18. IT CRM & Business Management Service Delivery& Support ServiceDeployment InformationManagement BusinessResilience Change and ConfigurationManagement Database (CCMDB) Server, Network & Device Management StorageManagement SecurityManagement Business ApplicationManagement Open Process Automation Library (OPAL) IBM Global Technology Services Ecosystem of System Integrators and Business Partners IBM Tivoli Unified Process (ITUP) A Comprehensive Approach to IT Service Management IBM IT Service Management IT Process Management Products IT Service Management Platform Best Practices IT Operational Management Products

  19. IT CRM & Business Management Service Delivery& Support ServiceDeployment InformationManagement BusinessResilience IT Process Management Products IT Service Management Platform Best Practices IT Operational Management Products IBM Tivoli Storage Process Manager Release 1.1 General Availability: July 28th, 2006 IBM IT Service Management Service Continuity Process Manager Storage Process Manager Availability Process Manager Release Process Manager Financial Assessment Process Manager Change and Configuration Process Manager Compliance Process Manager Service Level Management Process Manager Capacity Process Manager Asset Management Process Manager Future Directions Available TODAY! • Automates IT management processes for rapid responsiveness and greater flexibility • Based on experience applying ITIL, eTOM, CoBIT and CMMI in customer environments • Extends autonomic computing technology experience to people, processes and information

  20. IT Process Management Products IT Service Management Platform Best Practices IT Operational Management Products IBM IT Service Management (ITSM)ManagingStorage as an IT Service Automate Storage Process Manager Integrate Change and ConfigurationManagement Database (CCMDB) Relate Integrate • Tivoli Storage Manager • Tivoli Storage Manager Express • Tivoli Continuous Data Protection for Files • TotalStorage Productivity Center • Systems Storage SAN volume controller Leverage

  21. IBM IT Service Management Best Practices Shared data IT Process Management Products IT Service Management Platform Request for Change for Data Cleanup IT Operational Management Products Human Driven Tool Automated IBM Tivoli Storage Process Manager Example Scenario Change Management – Data Clean up IBM TotalStorage Productivity Center Tivoli Storage Manager Assess Impact by identifying the files Approve & Schedule cleanup Accept Request for Change Review & Close RFC Implement Cleanup Process Automation CMDB CMDB

  22. IBM IT Service Management Best Practices Shared data IT Process Management Products IT Service Management Platform Request for Change for Storage Provisioning IT Operational Management Products Human Driven Tool Automated IBM Tivoli Storage Process Manager Example Scenario Change Management – Storage Provisioning IBM TotalStorage Productivity Center IBM TotalStorage Productivity Center OR IBM Tivoli Provisioning Manager OR IBM TotalStorage SAN Volume Controller Approve & Schedule provisioning Accept Request for Change Assess Impact Review & Close RFC Deploy Storage Process Automation CMDB CMDB

  23. Storage Object and Management Policy creation- Fully defined model of storage attributes and relationships in the CCMDB- Stores information on configuration items in your storage environment and its relationships. Automatic Storage Device Discovery- Configuration Items can be populated by TotalStorage Productivity Center, Tivoli Storage Manager and Tivoli Provisioning Manager Discovery Library Adapters. Data Cleanup Process Workflows- Exploits CMDB/Foundation and Change Management- Exploits TotalStorage Productivity Center for Data and Tivoli Storage Manager- Includes best practices for assigning data to storage tiers Storage Provisioning Workflows- Allocate storage resources based on customer management policies using capabilities of TotalStorage Productivity Center and Tivoli Provisioning Manager. Backup Incident Prioritization- Categorize and evaluate backup errors & alerts based on customer management policies- Provides Integration with Help Desk and Availability Management. Audit Report Capabilities - Reporting around who can and does access storage systems - Changes to the storage configuration and associating them with the respective RFCs IBM Tivoli Storage Process Manager V 1.1 Functionality

  24. Leave this alone • Leave this alone How to Store and Manage Data Through its Lifecycle Remaining Storage Capacity Reclaim more of this Data Categorization and Cleanup Process All data has a lifecycle - From acquisition through disposal Parameters Differ over time - Retention Requirements - Access Requirements - Business value - Best Practices Store and manage accordingly Leave this alone System Files Delete this Non-business Files Delete / Share this Duplicate Data Clean this - Often Redundant application Data, log files, dump files, temporary files Delete / Archive this Stale / Orphan Data Valid Data Invest in storing, accessing, managing and protecting this Service Level Objectives

  25. Silver Servers Gold Servers Platinum Servers Silver Storage Pool Tape Mid-range Enterprise Cost Centric VirtualDisk VirtualDisk VirtualDisk VirtualDisk VirtualDisk WORMDisk Virtualized Physical / Heterogeneous Storage TotalStorageSAN Volume Controller Service Level Policies – Mapping from Servers to Storage Multiple OSs / DBs / Emails / Apps Service Level Objectives Service Level Objectives Service Level Objectives LAN SAN Storage Capabilities Storage Capabilities Storage Capabilities Storage Capabilities Gold Storage Pool Platinum Storage Pool Enterprise Disk Enterprise and Mid –Tier and WORM

  26. Silver Servers Gold Servers Platinum Servers Backup Incident Prioritization Service Level Objectives Service Level Objectives Service Level Objectives Which backup incidents should I resolve first? Backup failure Backup warning

  27. Visualise with TPC

  28. IBM TotalStorage Productivity Center Replication Standard Edition Data Fabric Disk Replication Two Site BC ReplicationV3R1 Productivity Center for Disk Administration and Operations management for storage (Disk, Tape, Virtualization) Productivity Center for Replication Administration and operations management for advanced copy services (ESS, DS8000, DS6000, SVC) Productivity Center for Data Asset and Capacity Reporting File systems and Data base management Productivity Center for Replication Two Site BC Disaster Recovery Mgt. including Failback function Productivity Center for Fabric Administration and Operations management for fabric switches and directors)

  29. TotalStorage Productivity Center Vision • Centralized Management With Focus on User Experience • Host to Disk Drive Performance Analysis • Single monitoring/data repository for storage infrastructure (capacity, SAN, Disk) • Linkage to ILM Processes – both at data and device levels

  30. TPC Manages IBM and non-IBM Storage Centrally So users can: • Improve SAN and storage array performance and service levels • Automate manual tasks • Enhance capacity utilization for better efficiency DS6000 DS8000 DS4000 3584 Tape Library Enterprise Storage Server SAN140M SAN DirectorM14 SAN256B SAN Volume Controller SAN256M Cisco MDS9509 Cisco MDS9506 3494 Tape Library Network Appliance SMIS Certified

  31. Improve storage utilization, performance and services • Monitors and analyzes capacity utilization by user, department, file system or database • Predicts storage growth based on trend analysis • Establishes performance thresholds in storage systems and SAN fabrics in order to improve performance and service levels • Integrates with other products in IBM’s portfolio – including SVC and TADDM to group storage infrastructure by application • Monitor TSM backups and archives for files not backed up

  32. Putting TPC to Work: Bottleneck Analysis for Disk and SAN • TPC for Fabric monitors switches and ports for throughput rates • TPC for Disk monitors heterogeneous subsystem for throughput, I/O and cache rates, and response times • Thresholds can be set for metrics • Alerts for bottlenecks are generated when thresholds are violated • TPC Topology console shows performance via monitor icons Link to IBM Tivoli CCMDB… With Asset and Configuration Information • Storage administrators can see end to end view of fabric and disk subsystem performance and assess business impact and drill into potential or actual problem areas

  33. Value of IBM TotalStorage Productivity Center • Enable end-to-end disk management with a single tool • Centralize management of storage • Improve storage utilization, performance and service levels for your applications • Reduce storage complexity to make your team more productive

  34. Summary of Business Values & Next Steps

  35. Policies Governance Processes Business Information Data & Storage ILM Aligns with Service Management Disciplines ILM is comprised of the policies, processes, practices, and tools used to align the business value of information with the most cost effective IT infrastructure from the time information is conceived through its final disposition. Information is aligned with business processes through management of service levels associated with applications, metadata, information, and data. - Storage Networking Industry Association - SNIA ILM in On Demand Storage Environment • Categorizing Data • Managing Active Data • Managing Inactive Data • Managing Changes with no disruptions • Reduce Human Errors Manage your information more effectively and efficiently!

  36. IBM TotalStorage Productivity Center drives down Storage TCO Reduces administration costs through centralized management • Better manage explosive data growth • Common set of advance function software spanning heterogeneous storage • Simplifies storage management across the tiers of storage • Simplifies server management with common device drivers and FC HBA load balancing software • Reduces time to provision storage • Improves performance for most storage subsystems Significantly reduces downtime • Predict out of space conditions • Detect availability issues in SAN Reduces Backup/Restore costs • Monitors and automates backup and archive of corporate files Better utilization reduces purchase and environmentals • Lowers hardware costs • Lowers storage software costs with common advance functions • Make more efficient storage purchases based on capacity demands

  37. Indirect Savings Direct Savings • Tape procurement deferral • New disaster management capabilities • Improved overall availability • Improved application development and testing • Reduced number of backup servers • Impact on new/migrating applications • Simplified storage consolidation • Increased disk utilization • Less data center required • Tiered online data recovery options • Lower management costs as a percentage of storage costs • Deferred disk purchases • Increased I/O performance • Reduced storage maintenance • Better protection of crucial files • Fewer or no backup windows • Reduced time and costs for storage allocation process Storage Infrastructure Management Cost Savings SOURCE: Forrester Research, 2004

  38. DS8000 The Standard DS4000Flexibility LTO UltraScalableTape Library 16TB Controlling Cost of Storage: Capacity Management 4 TB Reduction in Disaster Recovery Cost 4 TBs Managed Capacity Reduced via Data Cleanup On DS8300 4 TB Reduction in Replication 4 TB Reduction in Backup cost BACKUP REPLICATION 4TB Savings in Replication Cost (Software/Network) 4TB SavingsIn Backup SoftwareHardware Cost (Backup Server/Second Tier Storage) 4TB Savings in DR Cost (Software/NetworkHardware/Services) Realized Savings 4TB Less in DS8300 Cost Additional cost savings not quantified here – LABOR COST for ANY of these tasks above, reduced time/cost for storage allocation, better I/O performance, improved availability, less data center footprint, improved tiered storage

  39. DS8000 The Standard DS4000Flexibility LTO UltraScalableTape Library Controlling Cost of Storage: Helping CustomersManage Efficiently 4 TB Reduction in Disaster Recovery Cost 4 TBs Managed Capacity Reduced via Data Cleanup On DS8300 4 TB Reduction in Replication 4 TB Reduction in Backup cost BACKUP REPLICATION OpportunityTo ID AdditionalNeed for Tape Libraries - Monitoring and CapacityAs Well as Replication and Advanced Services IntelligentlyManaging TieredStorage Environment Allows for planning For Second-tier Storage Expansion – DS4000 Helps ID Consolidation Projects – possible migrationsof legacy hardware toDS Platforms Opportunity

  40. Next Steps: Apply Visualise & Virtualise to IT Projects Categorise your data Analysis, and ongoing trending/planning Delete unnecessary data, and build a plan to deploy a tiered storage architecture Tiered storage: variable cost, multi-vendor Match business value of information to Quality of Service delivered Tier 1 for high performance with mirrored data, Tier 2 for high performance without mirroring and Tier 3 for ‘archive’ data with low performance but high capacity Flexible, non-disruptive and simplified infrastructure Virtualisation to enable tiered storage exploitation Relocation of data to remove ‘hot-spots’, changing the QoS for applications by moving data between storage tiers, replacing disk systems, all without application interruption Open, standard, consistent management interfaces SNIA standards, modular approach, remove vendor lock-in Irrespective of disk type or vendor, one standard method for: Device Configuration Management, Copy Services, Performance Management, Storage Provisioning Storage provisioning Automation of standard workflows Increasing disk space, automating routine tasks between DBA’s, storage and systems administrators to add/expand LUNs, define logical volumes and extend file system space

  41. Summary • IBM recognises the need for owning flexible and responsive IT systems • Service Management processes need IT management tools – IBM has those for Storage • TPC is the single tool required to visualise the Data and the Storage Infrastructure • TPC will enable Administrators to use one tool for their heterogeneous environment through SMI-S • TPC delivers productivity improvements and cost savings • TPC supports Virtualisation • TPC enables Automation & Provisioning Visualise & Virtualise!

  42. TPC Demo Steve Strutt

  43. Visualisation Demo Structure • Capacity Management • Understand capacity usage patterns • Manage usage through constraints & policy • Availability Management • End to End Storage Infrastructure Management Host Switch Disc Arrays Connectivity Configuration Performance

  44. innovation that matters

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