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Welcome

Welcome. Prepare to: PLAY OFFENSE. Topics. Staff Introduction 2007 Accomplishments Process and Procedure Review Q & A. Staff Introduction. Client/Sales Service Representatives Anna Kurtjian Betsy Frykesdale Roy Remacle Administrative Assistant Maria Lopez Production Coordinator

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Welcome

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Presentation Transcript

  1. Welcome Prepare to: PLAY OFFENSE

  2. Topics • Staff Introduction • 2007 Accomplishments • Process and Procedure Review • Q & A

  3. Staff Introduction • Client/Sales Service Representatives • Anna Kurtjian • Betsy Frykesdale • Roy Remacle • Administrative Assistant • Maria Lopez • Production Coordinator • Andrea Schepp

  4. Client/Sales Service Representatives • Confirm contract data is complete • Input contract data in DIMS • Manage proof creation, revision and approval • Submit count/list requests • Deliver weekly contract updates to BDMs • Track down missing paperwork

  5. Administrative Assistant • Answers phone • Opens, sorts, and files over XXXX sample letters & postcards monthly • Processes Change Forms • Sends BDMs Change Form Tracker daily • Assembles literature • Sends weekly mail • Manages hundreds of incoming faxes

  6. Production Coordinator • Processes and sends over 40,000 eSRLs monthly • Coordinates OEM direct mail campaigns from bid to delivery • BMW – Over 100,000 pieces • Kia – Over 300,000 pieces • GM – Over 290,000 pieces • Creates html • Business Cards

  7. 2007 Accomplishments • To date, a record 259 new recurring SCP/SRL programs started in 2007 • Prior best year was 2004 • 97 new recurring SRL programs • Formal support system set up for BDMs • Enhanced Demo Reporting and Presentation Tools

  8. Enhanced Product and Report Demos • Demo Reports • MOA Demo • Customer Lookup • eSRL Reports • eSRL Communications Demo • AutoConnect Demo (Thursday)

  9. Process & Procedure Review • Teleblitz • Email collection and reporting is now standard on Teleblitzes. Add language to script. • Change Forms • BMW • Other dealers • Timing

  10. Process & Procedure Review • DPS New Dealer Tracker • Weekly update sent on Fridays • Review and provide comments to CSR re status of outstanding contracts • Help Desks • Duplicate entries are a pain • You only get Help Desks for your clients • Take time to read them

  11. Process & Procedure Review • Dealer Co-op • GM • Requires a unique account for each dealer • Dealers must change passwords every 30 days • We need your help keeping accounts up to date • Toyota • Service Reminders must use the 5000 mile service schedule to qualify • Requires specific information including logos and tag lines • Requires dealers to purchase any conquest list from Toyota DWP, including their own customers! • DPS must supply the original invoice for these lists • Stay abreast of changes on DPS Intranet

  12. Process & Procedure Review • Contracts • Finish the paperwork when you’re at the dealership • A complete contract can be processed and mailed starting in 30 days • Currently have XX contracts in process that are missing Data Extraction information • The oldest contract in process is now XX months old • On 2000 pieces of mail a BDM can lose $XX per month

  13. Q & A

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