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Building a Culture that Enables Success

Building a Culture that Enables Success. Presented by: Scott A. Davis VP, Operations AMSOIL INC. Introduction. Scott A. Davis VP, Operations AMSOIL INC. AGENDA. Introduction – Table Setting. 1. The Power of Culture. 2. Begin with Your Culture in Mind - The Hiring Process. 3.

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Building a Culture that Enables Success

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  1. Building a Culture that Enables Success Presented by: Scott A. Davis VP, Operations AMSOIL INC

  2. Introduction Scott A. Davis VP, Operations AMSOIL INC

  3. AGENDA Introduction – Table Setting 1 The Power of Culture 2 Begin with Your Culture in Mind - The Hiring Process 3 Engage with Expectations – Performance Mgmt 4 5 Follow Through with Your Instincts – The Dismal Process Case Study – AMSOIL INC; Superior, WI 6 Open Discussion & Questions 7

  4. Building a Culture that Enables Success What is Success?

  5. Building a Culture that Enables Success Employee Engagement at AMSOIL

  6. Building a Culture that Enables Success Setting the Table • How do you describe your company to prospective new hires? • What is the perception of your customers/students/ patients when dealing with your organization? • How do your employees describe the personality of your company? • Think of 5 words associated with your organization’s name.

  7. Building a Culture that Enables Success Setting the Table Pike’s Place Market in Seattle Duke University Blue Devils Southwest Airlines Hewlett Packard Work + Fun = Effectiveness Integrity + Inspiration = Success Work/Life Balance = Productivity Respect + Integrity = Innovation

  8. Building a Culture that Enables Success The Definition of Culture Definition Culture Definition: "the moral, social, and behavioral norms of an organization based on the beliefs, attitudes, and priorities of its members.“ Vision Mission What About the Mission, Vision & Core Values? Core Values Culture Defines How the Mission, Vision and Core Values are Accomplished!

  9. Building a Culture that Enables Success The Power of Culture Establish Expectations Culture Incorporate Cultural Expectations in Mission, Vision, and Goal Statements Vision Mission Share Expectations Regularly and Consistently Throughout the Organization Core Values Address Situations Quickly to Reinforce Commitment and Redirect when Necessary

  10. Building a Culture… Begin With Culture In Mind – The Hiring Process

  11. Building a Culture … Begin with Your Culture in Mind - Hiring

  12. Building a Culture… Begin with Your Culture in Mind - Hiring • How Do you Attract the Right Candidate? • Advertise in Previously Successful and Target Mediums • Prepare Your First Impression Diligently • Be Consistent with Your Message • Set Your Expectations Early and Often

  13. Building a Culture … Begin with Your Culture in Mind - Hiring If you are an individual who thrives on teamwork and collaboration, expects continuous improvement and approaches challenges with a "let's get it done" attitude, come and join our growing company! We are looking for dynamic, enthusiastic, career-minded, self-motivated individuals to lead the company into the future. We offer a variety of challenging and exciting opportunities, so come discover the rewarding career possibilities and grow with us.

  14. Building a Culture… Begin with Your Culture in Mind - Hiring Attracting the Right Candidate • Hiring is the number one risk to your desired culture • A Poor Hiring Decision Results In: • Wasted Time • Inefficiency • Low Morale/Frustration • A Bruise to Positive Cultural Attributes Results in Disengagement that is Damaging and Often Widespread

  15. Building a Culture… Effective Evaluation Evaluate Applications • Communicated Attitude • Energy Level • Communication Skills • Experience Interview Process • Phone Interview/First Interview/Only Interview • Spend Time on Defining Expectations • Highlight the Corporate Cultural Values • Ask Questions that Evaluate a Candidate’s Cultural Norms

  16. Building a Culture... Effective Evaluation Example Interview Questions Could you describe the work environment that you have most enjoyed working in? How have you impacted the culture in the organizations you have worked for? In what type of work environment would you be most successful?

  17. Building a Culture … Making the Decision What is more important: Experience or Organizational Fit

  18. Building a Culture... Making the Decision Which one do you hire? • Superior experience, communication concerns, attitude visible at the hiring stage • Extensive direct experience, social type communication, limited evidence of growth • Unrelated experience but with proven success, solid communication, success on multiple tracks The AMSOIL Philosophy: Hire the success proven/personality fit every time. Reprogramming is unnecessary, and cultural disruptions are minimized. Time to effectiveness is shorter.

  19. …Enable Success Sustain With a Focus on – Performance Mgmt

  20. …Enable Success Sustain With a Focus on Performance Mgmt Performance Reviews can occur in four different formats: • Non Existent • Non Effective • Satisfactory • Engaging and Effective

  21. …Enables Success Sustain With a Focus on Performance Management The Big Secret to Performance Management! Communicate Expectations! Not only WHAT but HOW

  22. …Enable Success Sustain With a Focus on Performance Management Se A Mature Culture of Engagement has the Unwritten HOW Engrained into Everything and Everyone A Developing Culture Needs as much HOW as WHAT Performance Review

  23. CASE STUDY

  24. Living a Culture that Enables Success The Key Cultural Attributes of AMSOIL • The First in Synthetics • Quality in Every Aspect • Stick to the Plan • Hold High Expectations • It’s All About the People

  25. Living a Culture that Enables Success The First in Synthetics! • First API rated synthetic motor oil - 1973 • First Synthetic gear lubricant • First Synthetic automatic transmission fluid • First Synthetic racing oil • First Synthetic marine oil • First Synthetic diesel oil • First Synthetic two-cycle oil • First Extended oil drain recommendation

  26. Living a Culture that Enables Success The First in Synthetics AMSOIL President and CEO Albert J. Amatuzio… 1994 inductee into the:“Lubricants World Hall of Fame”

  27. Living a Culture that Enables Success The First in Synthetics

  28. Living a Culture that Enables Success The First in Synthetics Principles of The First in Synthetics • “Me Too” Products – Not an Option • Do Not Aim For a Price Point • Engineer Performance not Sales • Build the Best Oil – The Rest is History…. In the Making

  29. Living a Culture that Enables Success Quality Management System Programs AMSOIL Quality System ISO 9001:2008 Certified By implementing AMSOIL Procedures, There is no Program of the Month Mentality

  30. Living a Culture that Enables Success Quality In Every Aspect • Product • Packaging • Customer Service • Personal Appearance • Facility Appearance • Marketing Materials • Advertising

  31. Living a Culture that Enables Success Quality in Every Aspect • A Quality Product/Service Cannot Stand on Its Own • Cheap Packaging • Poor Customer Service • Poor Housekeeping • Poorly Maintained Facility • Out of Date Marketing Creates Quality Questions!

  32. Living a Culture that Enables Success Quality in Every Aspect - Facilities

  33. Living a Culture that Enables Success Quality in Every Aspect - People Our Business Survives on the Commitment of our Stakeholders • Employees • Dealers • Customers • Vendors • Community

  34. Living a Culture that Enables Success Stick to the Plan – Our Customers Staying True to Your Business Model Engrains Loyalty and Trust

  35. Living a Culture that Enables Success Leadership and Expectations Just as Leadership is the Key to any Successful Organization Every Corporate Culture Must Have Strong Leaders to Sustain It or Change It It is IMPOSSIBLEto have Employees Who are Engaged if Leadership does not Engage Employees!!!!

  36. The Power of Culture Quality in Every Aspect – Expectations “If your actions create a legacy that inspires others to dream more, learn more, do more, then, you are an excellent leader” Dolly Parton

  37. Living a Culture that Enables Success Quality in Every Aspect – Expectations Our Commitment To improve not only our business, but the lives of the people that help us get there. Personal Objectives Employee Interview

  38. Building a Culture that Enables Success What About Sub-Culture?

  39. Building a Culture that Enables Success The Dismissal Process • Dismissal is one of the Toughest Responsibilities of Any Manager • The Tendency is to Avoid, Put Off, and Hope the Problem Fixes Itself • Follow Your Gut! • By NOT Taking this Step, Permanent Damage Can Occur to Years of Hard Work • In Most Cases – Everyone is Better Off!

  40. Building a Culture that Enables Success One Hiring, Performance Review and Firing at a Time!

  41. Building a Culture that Enables Success Questions and Open Forum Discussion

  42. Living a Culture that Enables Success Final Thoughts Remember – Employees will not be Engaged Unless it is Part of the Culture Manage it One Hiring, Performance Review, and Dismissal at time

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