Analysis:

1. Budget Activity:CSHD A013 - Low Income Home and Energy Assistance Program (LIHEAP) Purpose: To provide temporary financial assistance to help low-income families with home heating costs Priority of Government: Move low-income and vulnerable families to self-sufficiency • Agency Priority: Community Capacity • Analysis: • Energy Assistance distributed nearly $52 million in the 2011 heating season. Due to a delay in funding and a milder winter, A slightly higher percentage of eligible households were served during 2011 than during the 2010 heating season. This is due to the amount of funding and timing of the releases • Commerce committed a total of $1,750,000 in LIHEAP funds during the 2010 and 2011 heating season to basic food clients in order to cover the standard utility allowance. Each dollar leverages approximately $84 in food benefits annually. The total effort leverages more than $70 million in federal funds annually. • Targets fluctuate as federal funding levels change. Action Plan This slide is updated annually in October. 1

2. Budget Activity: CSHD A003 - Community Services Block Grant (CSBG) Purpose: Eliminate or ameliorate effects of poverty by funding a network of community action programs that provide services Priority of Government: Improve the security of Washington's vulnerable children and adults • Agency Priority: Community Capacity • Analysis: • Due to a nationwide database glitch, the number of low-income individuals receiving one or more non-emergency services is not yet available. This slide will be updated next quarter. • The total number of individual clients served in 2011 in Washington was 759,852 (down from 2010 by over 182,000). • The total number of unique families served in 2011 was 296,444 (down from 2010 by over 14,000). • Possible reason for reduction in total clients served from 2010 is that CSBG ARRA funding no longer available, and CAAs reported other funds were harder to access. • Action Plan: This slide is updated annually in April. 2

3. Budget Activity: CSHD A012 - Long Term Care Ombudsman Purpose: Ombudsmen protect and promote the rights and quality of life of long-term care residents. Priority of Government: Improve the security of Washington’s vulnerable children and adults • Agency Priority: Community Capacity • Analysis: • This measure tracks health and safety complaints, the most serious complaints that the ombudsmen investigate. Health and safety complaints are: abuse, neglect and exploitation; transfer/discharge; care; and outside perpetrator. • Last quarter the Ombudsman investigated 213 verified complaints and resolved 203 (97 percent). • Action Plan This slide is updated quarterly with no lag in data. 3

4. Budget Activity: CSHD A021 – Sexual Assault Prevention Purpose: Increase the understanding and awareness of sexual violence in communities statewide Priority of Government: Improve the security of Washington’s vulnerable children • Agency Priority: Community Capacity • Analysis: • The Sexual Assault Prevention Program is designed to increase awareness of sexual assault and abuse and build skills within communities to prevent sexual violence. • Increases in October through December are due primarily to the beginning of the school year, and remains consistent between Year 1 (Q2) and Year 2 (Q6). • The initial confusion in Q1 and corrections in Q2 may have leveled off by Q3 and results are much closer to target. This slide is updated quarterly with a one quarter lag to ensure accuracy • Action Plan 4

5. Budget Activity: CSHD A019 Retired Senior Volunteer Program (RSVP)Purpose: Uses talents and lifelong experience of volunteers over age 55 to help with diverse community needsPriority of Government: Improve the economic vitality of businesses and individuals • Agency Priority: Community Capacity • Analysis: • The Retired Senior Volunteer Program (RSVP) provides funding to recruit citizens to help with community needs at nonprofit agencies and other organizations who rely on volunteers for their operation. • Sectors that rely on retired senior volunteers include healthcare, food banks, adult literacy, senior meal programs, small businesses, and after school programs. • RSVP stakeholders report that economic factors are causing seniors to take part-time jobs and volunteer less. • These volunteer hours provide us with approximately $12.4 million of in-kind savings. • In 2011, there were 2, 829 new volunteer placements. • Volunteer hours for 2011 were 1,797,355. Data reported annually in February. • Action Plan 5

6. Budget Activity: CSHD A168 - Asset Building for Working Families Purpose: Provides opportunities and incentives for families to save, acquire and preserve assetsPriority of Government: Improve the security of Washington’s vulnerable children and adults • Agency Priority: Community Capacity • Analysis: • Individual Development Accounts create incentives to save and invest in assets. IDA account holders have leveraged federal and private funds. • Since the IDA program has not received additional funding since 2007, the program met all enrollment targets in Q6, 2009 and now it is focused on graduation targets (assets purchased). Eventually all currently enrolled accounts will be closed as assets are purchased. • The IDA program continues to help families save and build economic security and stimulate the economy. Last quarter IDA accounts purchased 2 homes, capitalized 13 businesses, created 4 education accounts and purchased 1 vehicle. This slide is updated quarterly with no lag in data. • Action Plan 6

7. Budget Activity: CSHD A097 - Community Mobilization Against Substance Abuse Purpose: Support quality community initiatives to reduce substance abuse and violence through evidence based programs Priority of Government: Improve the safety of people and property • Agency Priority: Community Capacity • Analysis: • Outcome data confirms that nationally recognized programs are being effectively replicated in Washington. • Prevention programs are at risk nationally and in Washington State due to declining resources. • Substance abuse and violence prevention services include parenting education classes and events, and family wellness camp. • Participants are surveyed before and after they participate in programs to assess program effectiveness. Data is updated annually in August of the following state fiscal year. • Action Plan 7

8. Budget Activity: CSHD A017 Reemployment Service Centers Purpose: Provides newly unemployed workers with services that eliminate barriers to job searchPriority of Government: Improve the economic vitality of businesses and individuals • Agency Priority: Community Capacity • Analysis: • Centers are funded by an Employment Security Department’s Penalty and Interest fund. Commerce has an interlocal agreement to contract services to three local contractors providing services in King, Jefferson, Clallam, Grays Harbor, and Pacific Counties. • Companies were experiencing massive layoffs in record numbers in 2009. In second half of FY10, while layoffs continue, the number of employees being laid off at one time began to decrease. In 2011 we see this trend continuing to reduce the number of workers accessing unemployment services, although this number has not yet reached pre-recession levels. This data is reported by state fiscal year annually following the 4th and 8th quarters. This slide is updated in the 1st and 5th quarters. • Action Plan 8

9. Budget Activity: CSHD A178 – Financial Fraud and Identity Theft (FFIT) Task Forces Purpose: To fund law enforcement investigators, prosecutors, and other resources for investigation & prosecution of financial fraud and identity theft crimes at a regional levelPriority of Government: Improve the safety of people and property • Agency Priority: Community Capacity • Analysis: • Financial Fraud and Identity Theft is a growing crime which often spans multiple criminal justice jurisdictions. In response, the legislature has established two regional task forces which began operation in late 2009: Greater Puget Sound Task Force (King & Pierce county area) and the Spokane County Task Force. • This program is funded by a fee on Uniform Commercial Code filings established by Second Substitute House Bill 1273 (2008). • The Number of Convictions represents the combined efforts of both FFIT task forces. Financial fraud investigations are complex, and typically require intensive commitment of time and resources to reach successful outcomes – sometimes including multiple suspects of organized criminal operations. For this reason, conviction rates can be somewhat variable. The Task Forces are maturing. • The 2011Greater Puget Sound Task Force Report and the Spokane Task Force Report are available at www.commerce.wa.gov. This slide is updated quarterly. • Action Plan 9

10. Budget Activity: CSHD A174– Statewide Dispute Resolution Center (DRC) Program Purpose: Ensure that citizens have access to litigation alternatives through dispute resolution programs Priority of Government: Improve the safety of people and property • Agency Priority: Community Capacity • Analysis: • The Dispute Resolution Centers (DRCs) enhance the capacity and availability of out-of-court mediation services statewide by funding mediator training and mediation expenses. • DRCs provide mediation and training in twenty-five counties which cover 94 percent of the state’s population. • DRCs keep prices affordable because most services are provided by dedicated professionals volunteering their time. • Target for 2011 reduced by 11 percent due to budget cuts. • 2011 cases by type: • Business / Workplace 28.0 % • Parenting Plans 21.0% • Landlord / Tenant: 18.0% • Neighborhood 5.0% • Divorce 5.0% • All Others* 22.0% • * Includes School, Elder, Parent/Teen and Victim/Offender. Data is available annually in April. • Action Plan 10

11. Budget Activity: CSHD A179 – New Americans and Workforce Development Programs Purpose: Provide naturalization assistance for legal permanent residentsPriority of Government:Improve the safety of people and property • Agency Priority: Community Capacity • Analysis: • The New Americans Program was created in 2008, consistent with the Governor’s Executive Order 08-01 that asserted the value of naturalization assistance for the many legal permanent residents who come to Washington. • This program provides technical assistance including free access to immigration experts who work with applicants to make sure that applications are completed correctly. Submitting an accurate N-400 application important because the filing fee is $695 and the applicants often wait over a year before moving to the next phase of naturalization. • The New Americans Program subcontractors ensure applications are completed correctly through: a) Board of Immigration Appeals (BIA) accreditation b) G-28 forms for their clients, which recognize subcontractor staff as the client’s legal representative and c) Citizenship Day events statewide where applications are reviewed a number of times by volunteer attorneys. This slide is updated quarterly with no lag in data. • Action Plan 11

12. Budget Activity: CSHD A064 - Lead Based Paint Hazard Mitigation Purpose: Ensure work performed within homes that contain lead-based paint is completed in a safe and healthy manner Priority of Government: Improve the safety of people and property and Improve the health of Washingtonians • Agency Priority: Community Capacity • Analysis: • The implementation of the renovation rule has dramatically increased trainings. The program started taking applications March 16, 2011. • Historically, the program receives approximately 250 applications in a year with the second quarter receiving the highest number of applications followed by a dip the third quarter. This changed with the addition of the Environmental Protection Agency’s (EPA) Renovation, Repair and Painting rule (RRP). Our measure is a combination of RRP and Abatement. 860 new individuals and firms are RRP certified in the first full quarter after RRP was implemented. 93 new individuals and firms were certified under Abatement. • While our targets are based on historical data, accurate quarterly targets are difficult to set, since the number of firms and individuals getting certified is a function of economic conditions. When the economy is bad and work dries up, we tend to see more demand for training. This slide is updated annually. Data as stands is for FY12 Q1. The next update will be FY13 Q5. • Action Plan 12

13. Budget Activity: CSHD A065 - Low Income Weatherization and Matchmakers Program Purpose: Improve energy efficiency and preserve affordability of low-income housing through energy conservation and repair measures Priority of Government: Improve the safety of people and property and Improve the health of Washingtonians • Agency Priority: Community Capacity • Analysis: • Recovery Act units are combined with regular weatherization units in this measure. They are shown as the gray portion of the stacked bar. Recovery Act data labels are shown above the stacked bar and in red. • Regular Recovery Act production ended December 31, 2011. • The Sustainable Energy Resources for Consumers Recovery Act grant continues through July 2012 and is included in the Recovery Act unit count. • Action Plan This slide is updated quarterly with no lag in data. 13

14. Budget Activity: CSHD A068 - Mobile Home Relocation Assistance Purpose: Provide financial reimbursement to low-income families displaced due to mobile home park closure Priority of Government: Improve the economic vitality of businesses and individuals • Agency Priority: Community Capacity • Analysis: • 10 homeowners were reimbursed from the waitlist Q4, maintaining allotment plan to ensure fund stability. This slide is updated quarterly with no lag in data. • Action Plan 14

15. Budget Activity: CSHD A153 – Farmworker HousingPurpose: Provide seasonal, permanent and emergency housing development for migrant and local farm workersPriority of Government: Improve the economic vitality of businesses and households • Agency Priority: Community Capacity • Analysis: • This measure includes both permanent (year-round) and seasonal housing. Seasonal housing includes both on-farm and off-farm projects. Each of these is funded through a separate process using different guidelines. • Permanent projects are funded through the HTF’s biannual competitive process and are reported as “units.” • Off-farm, or community-based, seasonal projects are funded through the HTF, but applications are accepted on an open-door basis. Projects are reported as “beds.” • On-farm seasonal projects are funded through a separate program for agricultural employers. Projects are funded on an ongoing basis and are reported as “beds.” Targets for all units/beds are based on projects placed in service; i.e., completed and available for occupancy. • Funding for the On-Farm program was eliminated in 2011-2013, so that program is in close-out phase. The remaining projects are pending final approvals and permits and the program is expected to be fully closed out by August 31, 2012. This slide is updated quarterly with no lag in data. • Action Plan 15

16. Budget Activity: CSHD A 157 – Homeless Housing Assistance • Purpose: Provide a continuum of care that provides housing with supportive services so that individuals and families • can move to permanent housing Priority of Government: Improve the security of Washington’s vulnerable children and adults • Agency Priority: Community Capacity • Analysis: • The increasing number of individuals served in Q3 primarily reflects improvements in data collection through the Homeless Management Information System (HMIS). • In order to collect more accurate data, this data will now be reported with a one quarter lag. • Action Plan This slide is updated quarterly with a one quarter lag in data. 16

17. Budget Activity: CSHD A157 - Homeless Housing Assistance • Purpose: Provide a continuum of care that provides housing with supportive services so that individuals and families can move to permanent housing Priority of Government:Improve the security of Washington’s vulnerable children and adults • Agency Priority: Community Capacity • Analysis: • During the quarter, 69% percent of reported exiting households moved to permanent housing. This percentage reflects complete data. • In order to collect more accurate data, this data will now be reported with a one quarter lag. This slide is updated quarterly with a one quarter lag in data. • Action Plan 17

18. Budget Activity: CSHD A159 - Affordable Housing Development • Purpose: Provide affordable housing Priority of Government:Improve the economic vitality of businesses and individuals • Agency Priority: Community Capacity • Analysis: • Placed in Service (PIS) volume is below target for the quarter, but remains over target for FY12 as many 2009 projects reached completion in Q1. Numbers remained low for the remainder of the biennium, since no funds were awarded in 2010 and projects funded in 2011 are just now underway. • 58 new units targeted for homeless households were placed in service this quarter, bringing the total to 875 units for this population. This addresses 8 percent towards the need of 10,606 units of housing for homeless households. • An application round is currently underway. Communities of Concern and Homeless Veterans set-aside awards will be announced July 31, Homeless Demonstration awards on August 23, and general 2012 awards on November 15. This slide is updated quarterly with no lag in data. 18

19. Budget Activity: CSHD A180- ARRA Homelessness Prevention • Purpose: Provide financial assistance and services to prevent individuals and families from becoming homeless or help those who are homeless to be quickly re-housed and stabilized Priority of Government:Improve the security of Washington’s vulnerable children and adults • Agency Priority: Community Capacity • Analysis: • We have exceeded our target of households served for the eleventh quarter and will more than meet our annual target.  • 3,681 of the households assisted were in the Prevention category while 1,931 were in the Rapid Re-Housing category.  (These numbers are unduplicated.) • To date 4,429 households have received rental assistance, 1,871 have received security and utility deposits and 379 have received utility payments.  5,498 of the total households were served with case management, 918 with outreach and engagement, and 1,390 were assisted with housing searches and placement.  (These numbers are unduplicated.) This slide is updated quarterly with no lag in data. • Action Plan 19

20. Budget Activity: CSHD A180- ARRA Lead Hazard Control Program • Purpose: Provide funding to remediate lead hazards in low-income units Priority of Government:Improve the safety of people and property and improve the health of Washingtonians • Agency Priority: Community Capacity • Analysis: • The total number of units to be completed during the course of the ARRA grant is 162. Under the terms of the Recovery Act, 50 percent of the funds must be spent by April 14th, 2011, so targets were set using the average cost per unit to reach this objective. • This quarter 35 units were finished for a total of 223 finished units to date. This is 61 over the target. • Our midpoint goal of 81 units was exceeded by 20 units six months ahead of schedule our deadline of $1.6 million by March 30, 2011 was met three months early. • This program has now ended and no more updates will be provided. • Action Plan This slide is updated quarterly with no lag in data. 20

21. Budget Activity: CSHD A177 – Criminal Justice Investments - Federal Purpose: Reduce drug trafficking and associated criminal gang crime Priority of Government: Improve the safety of people and property • Agency Priority: Community Capacity • Analysis: • We are the only statewide program tracking the number of Criminal Gang and Criminal Drug Organizations disrupted. • This quarter, there were 34 criminal organizations of 5 or more individuals involved that were disrupted. Task forces disrupted 118 criminal organizations of 3-4 individuals. • Task forces made 314 felony arrests and 19 misdemeanor arrests associated with these activities during the 4th quarter. • During this quarter, Task Forces recorded a 85% successful prosecution rate on cases submitted for prosecution. • Commerce has instituted an aggressive operational audit process (Peer Review) combined with a focused compliance monitoring/ TA schedule resulting in strong commitment by task forces to achieving program performance goals and measures. This slide is updated quarterly with no lag in data. • Action Plan 21

22. Budget Activity: CSHD A177 – Criminal Justice Investments - Federal Purpose: Reduce gun and gang-related crimes in Eastern Washington Priority of Government: Improve the safety of people and property • Agency Priority: Community Capacity • Analysis: • Project Safe Neighborhoods activities include: gang investigation/prosecution, enhanced probation supervision and community patrols, the Keep Gangs and Guns Outta Schools Program, and public awareness campaigns. • Eastern counties measured have included Spokane, Yakima, Benton, and Franklin. • Results have been impacted by local economies and a decline in program funding. • *Index crimes: arson, murder, rape, aggravated assault, burglary, larceny, and motor vehicle theft. • This data is available annually in July. • Action Plan 22

23. Budget Activity: CSHD A177 – Criminal Justice Investments - Federal Purpose: Improve the quality and timeliness of forensics science services to local jurisdictions Priority of Government: Improve the safety of people and property • Agency Priority: Community Capacity • Analysis: • This federally funded program invests in training, equipment, and staff to improve and maintain faster forensics research results. • Commerce responsibility for this grant program is scheduled to end September 30, 2011. The Washington State Patrol will assume full responsibility for the program after this closeout. • In order to ensure accuracy in our final GMAP report on this measure, the 2010 information will be added Q1 2012. • Prior reductions have encouraged a greater load on the system which has slowed output. • This will be the last report for this measure. This data is updated annually in May pending contractor information. • Action Plan 23

24. Budget Activity: CSHD A179 – New Americans and Workforce Development Programs Purpose: Delivers services to support WorkFirst participants in attaining a job and advancement Priority of Government: Improve the security of Washington’s vulnerable children and adults • Agency Priority: Community Capacity • Analysis: • The WorkFirst partnership is currently re-evaluating all performance measures including those for the Commerce employment programs. This process will result in new measures being established and may also affect Commerce’s ability to collect data. • Additionally the WorkFirst partnership is working with OFM to establish new performance based contracting methods with partners who provide WorkFirst services. Commerce employment programs have always been performance based with providers, for other partners this is a significant change. Final decisions regarding expectations are still pending. • Action Plan This slide is updated quarterly with variable lag in data. 24

25. Budget Activity: CSHD Units Preserved in the Housing Trust Fund (HTF) PortfolioPurpose: Provide affordable housing Priority of Government:Improve the economic vitality of businesses and individuals • Agency Priority: Community Capacity • Analysis: • The HTF preserves existing affordable units by completing capital improvements within the HTF portfolio, project and portfolio restructures, property transfers, and year 15 transition of tax credit properties. • In FY12 – Q4, 435 units within the HTF Portfolio were preserved. The goal is 220 units/quarter. • The 435 units preserved in the HTF Portfolio represents 7 projects consisting of 5 loan restructures, 1 “year 15” transition of a tax credit property, and 1 project that received additional funds for capital improvements plus the affordability period was extended . This slide is updated quarterly with no lag in data. • Action Plan 25

26. Budget Activity: CSHD Jobs ActPurpose: Provide jobs and energy savings Priority of Government: Improve economic vitality of businesses and individuals • Agency Priority: Community Capacity • Analysis: • This activity provides $50 million in grant funding to K-12 public schools and higher education institutions for the immediate creation of jobs and long-term energy and operational cost savings. • Grantees for this program were selected through two competitive rounds. Applications were due to Commerce on July 26, 2010 and September 20, 2010. • The number of jobs funded have not been as high as the target set by OFM, but are showing that most of the work occurred during the summer months of 2011. • Numbers have been updated to reflect recent reports on previous quarters. This slide is updated quarterly with no lag in data. • Action Plan 26

27. Budget Activity: CSHD A011 - Strengthening Criminal Justice Response to Victims of Crime Purpose: Make victims safer and offenders more accountable, facilitate victim participation. Enhance resources for victims Priority of Government: Improve the safety of people and property • Agency Priority: Community Capacity • Analysis: • Each county prosecutor has a victim witness assistance unit. The purpose of which is to provide statutory notices, information and assistance in the criminal justice system. • The notices and services provided vary in the quality and quantity from county to county. We have divided the eligible services into two categories of “assistance” and “notification.” While notifications are important, they tend to be done by letter, with little or no other contact with the victim. Thus, we assert that services that actually include some action of assistance do strengthen the criminal justice response to victims of crime. • Data from SFY 2011 was used to establish a baseline. • Early indications demonstrate that what you measure can drive performance. Programmatic emphasis on victim assistance activities has resulted in an increase in the provision of assistance. This slide is updated quarterly with a one quarter lag in data to ensure accuracy. • Action Plan 27

28. Budget Activity: CSHD A008 - Services to Crime Victims Purpose: Improve services delivered to victims of crime through Office of Crime Victims Advocacy (OCVA) contractors Priority of Government: Improve the security of Washington’s vulnerable children • Agency Priority: Community Capacity • Analysis: • Data collected on service outcomes over 16 quarters has clearly shown the services to be effective. We are now focusing on continued quality improvement through quantity. The theory being that more time with clients results in broader, deeper service delivery. • Q1 of SFY 2012 we began reporting on the median hours of service delivered per agency. Total agencies measured: 113. • Targets are based off of previous biennium median service hours, and reflect fluctuations due to seasons, school year and granting cycles. • Each successive year has shown an increase in direct service hours since we began data collection in July, 2006. • Median service hours per agency was selected as measure to allow analysis of agency performance for monitoring. This slide is updated quarterly with a one quarter lag in data to ensure accuracy. • Action Plan 28

29. Budget Activity: Housing and Essential NeedsPurpose: Provides housing essential needs in the form of rent assistance and support for transportation and hygiene items.Priority of Government: Improve economic vitality of businesses and individuals • Agency Priority: Community Capacity • Analysis: • Housing and Essential Needs (HEN) rent and utility assistance helped 3,978 MCS-eligible persons in Q3 obtain or maintain housing. • The estimated MCS enrollment for March (from DSHS) was 10,430. After sampling MCS client case files, it is clear that not all MCS enrolled clients are in need of housing or essential needs assistance from local HEN grantees. • In order to collect more accurate data, this measure will be reported with a one quarter lag. This slide is updated quarterly with a one quarter lag in data. • Action Plan 29

30. Budget Activity: Foreclosure Fairness ProgramPurpose: Protect Homeowners from Unnecessary ForeclosuresPriority of Government: Improve economic vitality of businesses and individuals • Agency Priority: Community Capacity • Analysis: • Homeowners may be represented in more than one category during the same quarter. • Counseling numbers are below target due to inexperienced counselors and the effort needed to adequately represent homeowners through mediation. More effort per client results in less clients. • Lenders slowed the foreclosure process to address compliance with the Act and in anticipation of the AG settlement. This reduced the number of borrowers eligible for mediation and the number of borrowers referred to mediation. We expect this trend to reverse in the next quarter. This slide is updated quarterly with a one quarter lag in data. • Action Plan 30

31. Budget Activity: Foreclosure Fairness ProgramPurpose: Protect Homeowners from Unnecessary ForeclosuresPriority of Government: Improve economic vitality of businesses and individuals • Agency Priority: Community Capacity Mediation Outcomes 31