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Commissioning: Growing Business through Collaboration and Competition

Learn about effective commissioning strategies for service providers, focusing on quality, pricing, and service user involvement. Understand the key elements of successful partnerships and the challenges to navigate in commissioning processes. Discover opportunities to drive business growth through collaboration and competition while ensuring high-quality services and user satisfaction.

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Commissioning: Growing Business through Collaboration and Competition

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  1. Commissioning A Tender Affair Alyson Dunn FS 516518

  2. The 5 R’s • Resources • Rhinoceros • Resilience • Recover • Rejection

  3. !WINNER!

  4. GROWING THE BUSINESS • NI • IoM • RoI • England Praxis Care

  5. Collaboration / Partnership Competition

  6. CompetitionQuality and Price High cost Low Quality High cost High Quality Low cost Low Quality Low cost High Quality Cost Quality

  7. Agreeing Quality • Baseline for quality established • Select providers • Pre-qualification Questionnaire • Call off frameworks • Mini competition between select providers • Opportunities for unique selling points and distinguish from others

  8. Pricing • Full cost recovery or not? • Cheapest possible? • Know your bottom line • Consider TUPE implications • Can you deliver for price submitted? • Financial Envelopes / Ceilings

  9. Service User InvolvementWith a Provider Key to success • Involve in a variety of stages • Case histories • Evaluations / surveys • Videos • Pitches • Meet and greets • Way to win

  10. Service User InvolvementAs a Purchaser Personalisation Choice and In-Control • Define the Personal Budget • The Resource Allocation system • Amount is realistic • Development of brokerage • HR implications as Employer

  11. Pluses Price & Quality are focused More providers give choice Vibrant Independent Sector that can flourish Can drive forward mergers Pitfalls Documentation Legality Time / Effort Bureaucracy Contract Length Tight turnaround times Moveable feast Plea Keep it simple

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