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Professional Communication

Professional Communication. Lynne Dahmen. Defining Professional Com. «…all forms of speaking listening, relating, writing and responding in the workplace, both human and electronically mediated » Goodall and Goodall, 3. New Applications of Communication Models. Message. Receiver. Sender.

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Professional Communication

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  1. Professional Communication Lynne Dahmen

  2. Defining Professional Com «…all forms of speaking listening, relating, writing and responding in the workplace, both human and electronically mediated » Goodall and Goodall, 3

  3. New Applications of Communication Models Message Receiver Sender Channel

  4. Noise Physical Semantic Hierarchical Communication history Environment Physical Organizational Time Cultural Feedback Impinging Components

  5. Functional Approach to Com • Organize tasks/people • Create identities • Create meaning/interpretation

  6. Organizational Identity • Persona • Credibility • Savvy

  7. Researching a communication Environment • Pay attention to external environments • Note the organization of people, furniture, style of dress, language spoken, etc • Listen to how the employees talk and what they discuss • Ask questions!

  8. Consciousness- « The mental state that brings us together with others involved in a communication context. Being conscious means that we are at once ‘an observer, a perceiver, a knower, a thinker and a potential actor’. » --Goodall and Goodall, 15

  9. The CCCD Process • Choose • Create • Coordinate • Deliver

  10. Steps towards Choosing a Goal • Audience analysis • Outcomes • Criteria for Success

  11. Steps for Creating a Message • Develop a purpose/thesis • Organize your points • Develop your support • Craft effective strategies for delivering message—intros, transitions, conclusions

  12. Coordinate with Others • How does your message fit into the organization? • Communicate with others as needed • What are some possible boundaries. • Adapt your message to the environment, situation, organization etc.

  13. Adapting Coordination • Information • Communication • Respect • Adaptation

  14. Types of Delivery • Reports • Presentations • Interpersonal Communication

  15. Discovering Communication in the Moroccan Workplace Talk to a relative, parent or other individual you know who currently works in the Moroccan workplace. Ask him/her to rate the importance of interpersonal, organizational, team, speaking, written communication and presentational skills in his/her workplace. Explain to him/her the course you are taking and seek feedback on how these skills might benefit you as you try to integrate into the marketplace in the future.Also ask him/her about how things have changed (if they have) in the last 10 or 15 years. In a brief memo, discuss your findings, making sure to identify the business or organization in which the individual works, his/her role in the organization, and perhaps how long he/she has worked for this organization or business.

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