“ Amateurs talk about strategy. Professionals talk about logistics.”*

1. “Amateurs talk about strategy. Professionals talk about logistics.”* —General Omar Bradley, Commander, U.S. forces, D-Day *Also see: Roger Knight, Britain Against Napoleon: The Organization of Victory 1793-1815

2. LONG Tom Peters’ Re-ImagineEXCELLENCE! Gartner Supply Chain Executive Conference Phoenix/21 May 2014 (Also see our 23-part Master Compendium at excellencenow.com)

3. Tom Peters’ Re-ImagineEXCELLENCE! Gartner Chief Marketing Officers Conference Phoenix/21 May 2014 (Also see our 23-part Master Compendium at excellencenow.com)

4. Tom Peters’ Re-ImagineEXCELLENCE! Gartner Chief Operating Officers Conference Phoenix/21 May 2014 (Also see our 23-part Master Compendium at excellencenow.com)

5. Tom Peters’ Re-ImagineEXCELLENCE! Gartner Chief R&D Directors Conference Phoenix/21 May 2014 (Also see our 23-part Master Compendium at excellencenow.com)

6. $82,000,000,000,000 [IoT/IoE/50B]

7. IoT/The Internet of Things IoE/The Internet of Everything M2M/Machine-to-Machine Ubiquitous computing Embedded computing Pervasive computing Industrial Internet Etc.* *“More Than 50 BILLION Connected Devices [By 2020]”** —Ericsson “By 2025 it could be applicable to $82 TRILLION of output or approximately one half the global economy”** —GE [**The WAGs to end all WAGs]

8. “Steve, you’re costing me a hundred nanoseconds. [$100B/M] Can you at least cross it diagonally?”

9. $100,000,000/Millisecond: “Spivey* was all over him about the slightest detours. For instance, every so often the right-of-way crossed over from one side of the road to the other, and the line needed to cross the road within its boundaries. These constant road crossings irritated Spivey—Williams was making sharp right and left turns. ‘Steve, you’re costing me a hundred nanoseconds,’ he’d say. ‘Can you at least cross it diagonally?’” —Michael Lewis, Flash Boys *Dan Spivey, Spread Network, $300M, 3 milliseconds (15-12), Chicago-NJ

10. “Just like other members of the board, the algorithm gets to vote on whether the firm makes an investment in a specific company or not. The program will be the sixth member of DKV's board.”

11. “A Hong Kong VC fund has just appointed an algorithm to its board.Deep Knowledge Ventures, a firm that focuses on age-related disease drugs and regenerative medicine projects, says the program, called VITAL, can make investment recommendations about life sciences firms by poring over large amounts of data. “Just like other members of the board, the algorithm gets to vote on whether the firm makes an investment in a specific company or not. The program will be the sixth member of DKV's board. “VITAL's software was developed by UK-based Aging Analytics. ‘[The goal] is actually to draw attention developing it as an independent decision maker,’ Deep Knowledge Venture's Charles Groome told BI. “How does the algorithm work? VITAL makes its decisions by scanning prospective companies' financing, clinical trials, intellectual property and previous funding rounds. Groome says it has already helped approved two investment decisions (though has not yet cast its first vote), both of which resemble its own function: In Silico Medicine, which develops computer-assisted methods for drug discovery in aging research; and In Silico's partner firm Pathway Pharmaceuticals, which employs a platform called OncoFinder to select and rate personalized cancer therapies.” —Business Insider, 13 May 2014

12. “Internet of Things”:“The algorithms created by Nest’s machine-learning experts—and the troves of data generated by those algorithms—are just as important as the sleek materials carefully selected by its industrial designers. By tracking its users and subtly influencing their behaviors, Nest Learning Thermostat transcends its pedestrian product category. Nest has similar hopes for what has always been a prosaic device, the smoke alarm. Yes, the Nest Protect does what every similar device does—goes off when smoke or CO reaches dangerous levels—but it does much more, by using sensors to distinguish between smoke and steam, Internet connectivity to tell you where the danger is, a calculated tone of voice to convey a personality, and warm lighting to guide you in the darkness. In other words, Nest isn’t only about beautifying the thermostat or adding features to the lowly smoke detector. ‘We’re about creating the conscious home,’ said Nest CEO Fadell. Left unsaid is a grander vision, with even bigger implications, many devices sensing the environment, talking to one another, and doing our bidding unprompted.” Source: “Where There’s Smoke …”, Steven Levy, Wired, NOV 2013

13. “The Future of Vacation Photography?”“OK, Kids, Smile for the Drone!”Source: Headline, Wall Street Journal /05.17.14

14. “Train Passengers Too Distracted By Phones to Notice Gunman”—Headline, HuffingtonPost, 1009.13

15. “Automation has become so sophisticated that on a typical passenger flight, a human pilot holds the controls for a grand total of … 3minutes. [Pilots] have become, it’s not much of an exaggeration to say, computer operators.” Source: Nicholas Carr, “The Great Forgetting,” The Atlantic, 11.13

16. China/Foxconn: 1,000,000robots/next 3 years Source: Race AGAINST the Machine, Erik Brynjolfsson and Andrew McAfee

17. SENSOR PILLS: “… Proteus Digital Health is one of several pioneers in sensor-based health technology. They make a silicon chip the size of a grain of sand that is embedded into a safely digested pill that is swallowed. When the chip mixes with stomach acids, the processor is powered by the body’s electricity and transmits data to a patch worn on the skin. That patch, in turn, transmits data via Bluetooth to a mobile app, which then transmits the data to a central database where a health technician can verify if a patient has taken her or his medications. “This is a bigger deal than it may seem. In 2012, it was estimated that people not taking their prescribed medications cost $258 BILLION in emergency room visits, hospitalization, and doctor visits. An average of 130,000 Americans die each year because they don’t follow their prescription regimens closely enough..” [The FDA approved placebo testing in April 2012; sensor pills are ticketed to come to market in 2015 or 2016.] Source: Robert Scoble and Shel Israel, Age of Context: Mobile, Sensors, Data and the Future of Privacy

18. Walmart SV =1,500

19. “The greatest shortcoming of the human race is our inability to understand the exponential function.” —Albert A. Bartlett

20. “If I had to pick one failing of CEOs, it’s that they don’t read enough.”—Co-founder of one of the largest investment services firms in the USA/world

21. For a definitive list of 166 cognitive biases, see … http://en.wikipedia.org/wiki/List_of_cognitive_biases

22. Clinical versus Statistical Prediction“There is now [1996] a meta-analysis of studies of the comparative efficacy of clinical judgment and actuarial prediction methods. … Of 136 research studies from a wide variety of predictive domains, not more than 5percent show the clinician’s predictive procedure to be more accurate than a statistical one.”Source: Paul Meehl, Clinical versus Statistical Prediction (1954)

23. “Unfortunately, Kahneman argues [Nobel laureate Daniel Kahneman’s masterpiece Thinking, Fast and Slow], very often our brain is to lazy to think slowly and methodically. Instead, we let the fast way of thinking take over. As a consequence, we often ‘see’ imaginary causalities, and thus fundamentally misunderstand the world.” Source: Big Data: A Revolution That Will Transform How We Live, Work, and Think, by Viktor Mayer-Schonberger and Kenneth Cukier

24. PLEASECONSIDER:Multi-month/ continuing Study Group to assess [at a snail’s pace] the impact on day-to-day affairs of the limitations of judgment implied by …Daniel Kahneman’s Thinking, Fast and Slow

25. GeneticsRoboticsInformaticsNanotechnology

26. GeneticsRoboticsInformaticsNanotechnology**Decision #1: GRIN and BEAR it? GRIN andSAVOR it?

27. Antifragile*: Things That Gain From Disorder —Nassim Nicholas Taleb*Not to be confused with … RESILIENCE

28. Circa 3013: And YOUTH Shall Lead Us …60 IS THE NEW 40!70 IS THE NEW 50!And/Or …35 IS THE NEW 65?**Pace of obsolescence STAGGERING/ACCELERATING

29. But Clay*: My dad lived through the de facto advent of cars, radio, TV, planes, jets, electrification, the Great Depression, WWI, WWII, the Cold War, movies, TV, computers, man-to-the-moon, the Internet.** [*The Rise of the Expert Company/1990] [**But not long enough to see the Cubs win a World Series]

30. Hilton’s Law …

31. CONRADHILTON, at a gala celebrating his career, was called to the podium and asked,“What were the most important lessons you learned in your long and distinguished career?”His answer …

32. “Remember to tuck the shower curtain inside the bathtub.”

33. “EXECUTION ISSTRATEGY.”—Fred Malek

34. “COSTCO FIGURED OUT THE BIG,SIMPLE THINGS AND EXECUTEDWITH TOTAL FANATICISM.”—Charles Munger, Berkshire Hathaway

35. “In real life, strategy is actually very straightforward. Pick a general direction …andimplementlikehell.”—Jack Welch

36. WOW!!Observed closely: The use of“I”or“We”during a job interview. Source: Leonard Berry & Kent Seltman, chapter 6, “Hiring for Values,” Management Lessons From Mayo Clinic

37. The Great Paradox/CSCOs & Schrodinger’s cat:“If things seem under control, you’re just not going fast enough.”—Mario Andretti

38. Social Business & Customer Engagement

39. CMO/MarketingCXO/eXperienceCNO/eNgagement

40. Biz 2014: Get Aboard the “S-Train” SM/Social Media. SX/Social eXecutives. SE/Social Employees. SO/Social Organization. SB/Social Business.

41. “Customer engagement is moving from relatively isolated market transactions to deeply connected and sustained social relationships. This basic change in how we do business will make an impact on just about everything we do.” Social Business By Design: Transformative Social Media Strategies For the Connected Company —Dion Hinchcliffe & Peter Kim

42. “Before the Internet, search and social media, brands had always been like smug little monarchies, dispensing persuasion and amusement from their remote palaces without resistance from a passive populace. Now, the marketplace is like an election campaign. A rough-and-tumble election campaign that never, never ends.” —Bruce Philp, Consumer Republic

43. IBM Social Business Markers/2005-2012 *433,000 employees on IBM Connection *26,000 individual blogs *91,000 communities *62,000 wikis *50,000,000 IMs/day *200,000 employees on Facebook *295,000 employees/800,000 followers of the brand *35,000 on Twitter Source: IBM case, in Cheryl Burgess & Mark Burgess, The Social Employee

44. Marbles, a Ball and Social Employees ay IBM “Picture a ball and a bag of marbles side by side. The two items might have the same volume—that is, if you dropped them into a bucket, they would displace the same amount of water. The difference, however, lies in the surface area, Because a bag of marbles is comprised of several individual pieces, the combined surface area of all the marbles far outstrips the surface area of a single ball. The expanded surface area represents a social brand’s increased diversity. These surfaces connect and interact with each other in unique ways, offering customers and employees alike a variety of paths toward a myriad of solutions. If none of the paths prove to be suitable, social employees can carve out new paths on their own.”—Ethan McCarty, Director of Enterprise Social Strategy, IBM (from Cheryl Burgess & Mark Burgess, The Social Employee

45. Teva Canada:Supply chain excellence achieved. Share-Point/troubleshooting/Strategy-Nets/hooked to other functions; Moxie social tools, document editing, etc. IBM: Social business tools/30 percent drop in project completion time/300K on LinkedIn, 200K on Facebook. MillerCoors:Gender imbalance. Women of Sales peer support. Private network. Attrition plummeted. Bloomberg: Mobi social media analytics prelude to stock performance. Intuit: TurboTax struggling against H&R Block temp staffing/customers #1 asset/ Live Community, focused on help with transactions . Social Business By Design: Transformative Social Media Strategies For the Connected Company —Dion Hinchcliffe & Peter Kim

46. Teva Canada SharePoint: Joint problem solving/collaboration within supply chain org Strategy-Nets: Supply chain plus sales, marketing, customer service Moxie: blogs, wikis, joint doc editing, etc. Source: Dion Hinchcliffe & Peter Kim, Social Business By Design

47. Winning in Marketplace2013: An Ethos of Helping! “Today, despite the fact that we’re just a little swimmingpool company in Virginia, we have the most trafficked swimming pool website in the world. Five years ago, if you’d asked me and my business partners what we do, the answer would have been simple, ‘We build in-ground fiberglass swimming pools’ Now we say,‘We are the best teachers in the world on the subject of fiberglass swimming pools, and we happen to build them as well.’”—Jay Baer, Youtility: Why Smart Marketing Is About Help, Not Hype

48. Charmin App “Sit or Squat” Sit: GREEN Squat: RED Insufficient data: GRAY 1st 6 months:170,000Restrooms —Jay Baer, Youtility: Why Smart Marketing Is About Help, Not Hype

49. Seven Characteristics of the Social Employee 1. Engaged 2. Expects Integration of the Personal and Professional 3. Buys Into the Brand’s Story 4. Born Collaborator 5. Listens 6. Customer-Centric 7. Empowered Change Agent Source: Cheryl Burgess & Mark Burgess, The Social Employee

50. Social Survival Manifesto* • Hiding is not an option. • Face it, you are outnumbered. (“level playing field, arrogance denied”) • You no longer control the message. • Try acting like … a human being. • Learn to listen, or else. (“REALLY listening to others a must”) • Admit that you don’t have all the answers. • Speak plainly and seek to inform. • Quit being a monolith. (“Your employees, speaking online as individuals, are a crucial resource … can be managed through frameworks that ENCOURAGE participation”) • Try being less evil. • Pay it forward, now. (“Internet culture largely built on the principal of the Gift Economy … give value away to your online communities”) • *Tom Liacas; socialdisruptions.com