Swaggies - Authentic Australiana Gift Stores

1. Introducing Swaggies

2. Company Profile • Swaggies is a chain of franchised gift stores retailing authentic Australiana products • Operations commenced with theManly store in 1996 • Currently there are seven stores operating in NSW • Plans for expansion to Victoria,South Australia and Tasmania are underway

3. Managing Director Steve Parsons

4. Tamworth Byron Bay Orange Newcastle Manly Wagga Wagga Merimbula Swaggies - Store Locations

5. Corporate Gifts Homewares Jewellery Leather Gifts Novelty Gifts Sheepskin Products Timber Handcrafts Toys and Games Videos Aboriginal Products Australian Art Prints Books and Maps Boxed Gifts Cards, Calendars, Diaries CD’s Clothing Products

6. Role of Head Office • Seek new franchisees • Provide support to franchisees • training in business system • business plan for operations • marketing and management support • strategies for advertising campaigns • customer service training • Prepare advertising and promotional material for all stores • Increase product range and supplier base • Supply stock to stores

7. Head Office Departments • Accounts • Administration • Human Resources • Sales & Marketing • Purchasing • Warehouse

8. Accounts Department Responsible for financial management - • pricing • financial planning and analysis • accounts receivable • accounts payable • petty cash Robert Marconi Accounts Manager

9. Administration Department Responsible for • reception and administrative support • telephone calls/fax messages • customer enquiries • filing, photocopying • handling mail • stationery supplies Janet Parker Administration Manager

10. Responsible for recruitment of HO staff OH&S programs payroll franchisee training programs staff training programs Human Resources Dept Lyn Singh HR Manager

11. Sales & Marketing Dept Responsible for • marketing plans and strategies • marketing campaigns to attract new franchisees • advertising and marketing material for stores • sourcing new product suppliers • liaison with existing supplier base Kylie Adams Sales & Marketing Manager

12. Purchasing Department Responsible for ordering products supplied by Swaggies stores together with all other goods or services required by the company Mark Jones Purchasing Officer Mary Anderson Purchasing Assistant

13. Warehouse Responsible for • Receiving products • Storage of products and other items • Stock management and rotation • Shipment of products to stores John Little Warehouse Manager

14. Learner/Teacher Roles

15. The Learner • The learner becomes an employee of the company • The employee is allocated a position within on the following departments – Administration Human Resources Accounts Sales & Marketing • Tasks carried out are relevant to the allocated job role

16. The Teacher The teacher assumes the role of the employee’s manager and provides … • assistance, advice and feedback on workplace performance • a mentoring role which will assist the employee’s career development

17. Simulation Resources

18. Database Files Access • Swaggies database • Product Categories • Products • Suppliers • Franchises • Employees database • Employees • Word/Excel • Swaggies database • Product Categories • Products Excel • Suppliers Word • Franchises Word • Employees database • Employees Word

19. Staff & Stores Directory • Full contact details for … • Head Office staff • All stores

20. Stationery • General Stationery (all departments) • Accounts Department Stationery • HR Department • Stationery • New Employee Training Program Worksheets • Reflection Journals

21. Accident/Injury Report Form Agenda Appointments Schedule Courier Booking Sheet Cross Reference Sheet Customer Complaint Form Facsimile File Log Sheet Letterhead Inwards Mail Register Outwards Mail Register Memorandum Message Slips Minutes of Meeting Notice of Meeting Petty Cash Vouchers Request for Servicing Stationery and Supplies Request form Things To Do With Compliments Slips General Stationery

22. Cheque Book Credit Advice/Adjustment Note Delivery Docket Petty Cash Book Petty Cash Voucher Purchase Order Receipt Statement Tax Invoice Accounts Stationery

23. HR Dept - Stationery • Leave Form • New Employee Form • Performance Review Sheet • Time Sheet

24. HR – NETP Worksheets New Employee Training Scheme (NETP) • Applies to all new employees for first three months of employment • Worksheets issued from HR and relate to various office functions • Employee completes worksheet, prints 2 copies – 1 to manager, 1 for portfolio

25. HR – Reflection Journals Personal Reflection Journal Team Reflection Journal

26. Image Library Custom-made images for product categories

27. Image Library Cat B2 – Boxed Gifts Cat A1 – Aboriginal Products Cat H1 – Homewares Cat S1 – Sheepskin Products

28. Policy & Procedures Manual Summary of Content • About Swaggies • Staff and Stores Directory • Professional Conduct • Working Conditions • Duty Statements • OH&S • Emergency Procedures • Verbal Communication • Written Correspondence

29. Style Guidelines Office Equipment Stationery Supplies Mail Petty Cash Conservation and Recycling Office Records Time Management Meetings Computer Operations Policy & Procedures Manual Summary of Content

30. Teacher Guide

31. Teacher Guide Summary of Content 1 Introducing Swaggies 2 Implementing Swaggies in the Classroom 3 CD Folder Structure 4 Using the Simulated Environment for Assessment 5 Staff & Stores Directory 6 Stationery 7 Database 8 Price List 9 Image Library 10 Policy and Procedures Manual

32. 11 About Employee Tasks 12a Employee Induction Tasks 12b-15b HR Department 16-19 Administration Department 20-23 Sales & Marketing Department 24-25 Accounts Department Teacher Guide Summary of Content cont’d

33. Employee Tasks

34. The Employee • participates in New Employee Training Program • completes tasks and NETP worksheets as requested • keeps a portfolio of work carried out • completes Reflection Journals as requested • participates in an Employee Performance Review at the end of three months

35. Tasks • Tasks generally commence with the employee receiving written instructions from his/her manager • Individual tasks and group tasks have been developed • A Task Checklist is provides guidance with each task

36. Teacher Guides to Tasks Each guide contains … • Description of task • Suggested timeframe • Units of Competence covered • Equipment/resources required • Suggestions for carrying out task • Task Checklist • Assessing task competency • Recording task results • Summary of task files

37. Employee Induction • Duration: 45-60 minutes • PowerPoint presentation included • Teacher Guide to steps teacher through induction process Part A – Overview of Swaggies

38. Employee Induction • Duration: 20-30 minutes • Teacher Guide to steps teacher through induction process Part B – Induction Pack

39. Employee Induction • Induction Pack includes • Cover Sheet • Letter from Managing Director • Letter from Human Resources Manager • Copy of organisational chart • Copy of product range brochure • Job Specification for Human Resources Assistant • New Employee Form • ATO Tax File Number Declaration

40. Assessing Competence

41. Assessment Strategies • Observation • Questioning • Peer assessment • Portfolio of work • Reflection Journals • Self-review

42. Consistency of Performance • Consistency of performance can be demonstrated by completing a variety of tasks in all four departments • The level of competency required for tasks remains consistent, however context of task will vary • Tasks successfully completed can contribute as evidence towards competence

43. Recording Task Results • Only one form to complete … the Employee Record Sheet • All developed tasks are mapped against related Units of Competence • Teacher Guide, Sect 4, contains … • Employee Record Sheet • Mapping of tasks and related competencies