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Communication

Communication. 傳意. Message. Let’s go eat. ENCODE. A. B. Communication. CHANNEL - AIR. Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. Message. Let’s go eat. ENCODE. DECODE. A. O.K. Let’s. FEEDBACK. B. Communication.

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Communication

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  1. Communication 傳意

  2. Message Let’s go eat. ENCODE A B Communication CHANNEL - AIR Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

  3. Message Let’s go eat. ENCODE DECODE A O.K. Let’s FEEDBACK B Communication CHANNEL - AIR Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

  4. A’s ENVIRONMENT B’s ENVIRONMENT PSYCHOLOGICAL NOISE PSYCHOLOGICAL NOISE Message IDEA Let’s go eat. SHARED ENCODE DECODE ENVIRONMENT A O.K. Let’s FEEDBACK B Communication ATMOSPHERE NOISE Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

  5. I Just bought my daughter a car . What kind of car? LISTENER SPEAKER Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

  6. A Porsche. New or used? LISTENER SPEAKER Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

  7. New. What color is it? LISTENER SPEAKER Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

  8. White. It would have been easier for your to say you bought your daughter a newwhitePorsche! Communication LISTENER SPEAKER Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

  9. Communication Everythingabout you Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

  10. Communication Knowntoself Not Knowntoself Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

  11. Communication Knownto others Not knownto others Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

  12. Communication 2BLIND 1OPEN 3HIDDEN 4UNKNOWN Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

  13. 1OPEN 2BLIND 2BLIND 1OPEN 4UNKNOWN 3HIDDEN 3HIDDEN 4UNKNOWN Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

  14. Original Story Type of listening distortion to the Story Ending Story Filters Misinterpretation Loss of Detail Substitutions Additions Additions Communication BEFUDDLING Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc.

  15. 說話的情景和語境 • 甲：你身上有帶錢了嗎？ • 乙：什麼事？要多少？ • 甲：借＋塊錢給我吧！ • 甲： 你身上有帶錢了嗎？ • 乙：你沒帶嗎？我有！ • 甲：不，我怕你沒帶！

  16. 說話的情景和語境 • 男：我睡著時會飛。 • 女：你做夢！ • 男：其實，你是很愛我的，是嗎？ • 女：你做夢！

  17. 說話的情景和語境 • 甲：我的那盒糖果呢？ • 乙：我剛才正餓著呢。 • 甲：我的那盒糖果呢？ • 乙：我早已上班去了。 • 甲：我的那盒糖果呢？ • 乙：小孩子今天不用上學。

  18. Assertive Collaborative Controlling Affiliative Nonaffiliative Withdrawing Obliging Nonassertive 四種影響說話的行為 Leaper, 2000; Hargie, and Dickson, 2004

  19. Target Point Resistance Point $550 $650 Resistance Point Buyer $500 $650 Resistance Point Target Point Seller 談判的過程 • Pre-negotiation • Opening • Exploration • Bargaining • Settlement

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