Mindfully Managing Others: Getting the Results You Want with The Platinum Rule

1. Mindfully Managing Others: Getting the Results You Want with The Platinum Rule With Andrew Sanderbeck

2. Let’s Talk About… • Defining Mindfulness, Emotional Intelligence and Being a Mindful Manager

3. Let’s Talk About… • Defining Mindfulness, Emotional Intelligence and Being a Mindful Manager • Take an assessment to learn more about their managing style(s)

4. Let’s Talk About… • Defining Mindfulness, Emotional Intelligence and Being a Mindful Manager • Take an assessment to learn more about their managing style(s) • Mindful Management through the use of Emotional Intelligence and the Platinum Rule styles

5. Let’s Talk About… • Defining Mindfulness, Emotional Intelligence and Being a Mindful Manager • Take an assessment to learn more about their managing style(s) • Mindful Management through the use of Emotional Intelligence and the Platinum Rule styles • Areas for self-improvement and strengthening of their managing skills

6. What is Mindfulness? Mindfulness is a mind-body wellness practice, based on ancient Zen Buddhist meditation techniques, that was popularized by Jon Kabat-Zinn, a researcher at the University of Massachusetts Medical School. According to Kabat-Zinn, mindfulness is an internal resource that all of us already have within us. The idea is to channel or direct this resource to transform our relationships with stress, emotions, pain, and illness.

7. What is Emotional Intelligence (EQ)? Emotional Intelligence (EQ or EI) is a term created by two researchers – Peter Salavoy and John Mayer – and popularized by Dan Goleman in his 1996 book of the same name. They define Emotional Intelligence as the ability to: • Recognize, understand and manage our own emotions • Recognize, understand and influence the emotions of others • In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions – both our own and others – especially when we are under pressure.

8. What is a Mindful Manager? A Mindful Manager is one who is reflective and reflexive, proactively learning from experience through reflection. A Mindful Manager is always reflexive – constantly ‘mindful’ of his/her personal cognitive, deliberative and collaborative conduct and her continuous personal development.

9. Enhancing Your Daily Interactions

10. Enhancing Your Daily Interactions

11. Socializers May Need More Appreciation Likes to Give RecognitionGreat Ideas/Brainstorming Spontaneity/Fun is CriticalFollow-Through a BarrierPeople/People vs. Task Naturally Influential Speak to them in Positive Language

12. Directors/Efficients Get it Done…NowSuccess is Based on ResultsMay Be Hesitant to Give Up ControlWants to Be Final Decision-MakerMay Be Seen as Rude and AbrasiveVery Direct CommunicatorBe Productive – Or Go Home

13. Thinkers/Factuals Get it Right/Wrong Isn’t an OptionStrong at Planning/Organizing Likes More Structure and RoutineIndirect Communicator (Ask)Perfectionism Can Be a BarrierValidate Their AccuracyInformation and Data Very Organized Work Area

14. Relaters/Loyals Ideal Work Environment “Everybody Get Along”Caretakers Others EffortlesslyRoutine Provides ComfortMay Neglect Themselves Change “Rocks the Boat” Very Caring/Good Listeners

15. Enhancing Your Daily Interactions

16. The Platinum Rule “Do Unto Others As They Would Have Done Unto Them”

17. How does practicing the Platinum Rule demonstrate mindful management?

18. What do you need to do to be more reflective at/in your work?

19. What would be the benefits of using the Enhancing Your Daily Interactions assessment with your coworkers?

21. How to Be a More Emotionally Intelligent (and Mindful) Manager Increase your awareness to your staff’s current emotional landscape. It would be EQ smart, perhaps at a staff meeting, to begin asking your staff what emotions are dominating their day. Your task is not to evaluate their feeling, or to ask for justification. Rather get your staff to “befriend” their feelings by helping them articulate and share what they are experiencing. In so doing, you are helping them manage their emotions.

22. How to Be a More Emotionally Intelligent (and Mindful) Manager Help staff manage anxiety and frustration. Most likely, you will find that your staff is experiencing anxiety and frustration on a daily basis. Anxiety communicates uncertainty, so keep your staff informed about key issues and encourage them to share information with each other. Frustration communicates blocking of a goal, so those staff members who are frustrated are feeling that despite their best efforts, they are not succeeding. Help them delete some of their frustration by establishing daily and weekly goals they can achieve.

23. How to Be a More Emotionally Intelligent (and Mindful) Manager Help your staff become more effective problem solvers Many times, staff frustration is a result of the ineffectiveness in how they approach a particular task. Be an EQ manager by pointing out that a problem is not the situation or a particular event such as too many demands, conflicting priorities or not enough resources.

24. How to Be a More Emotionally Intelligent (and Mindful) Manager Help your staff become more effective problem solvers Rather the problem is how they are responding to these situations. Get them to view their “problems” as a collection of ineffective responses. It is very empowering to realize while you cannot change (for example) a shortage of resources, you can change how you respond to it.

25. Teach Your Staff…

26. How to Be a More Emotionally Intelligent (and Mindful) Manager Create Emotions for Success. There is a great deal of research which indicates that confidence, optimism, tenacity and enthusiasm enhance performance. As an EQ manager, your goal is to create these emotions within your staff. Whenever possible, spread good news with the intent of creating positive thoughts about the future — its optimism. Talk up future goals (achieving short term goals will energize the staff to go forward).

27. How to Be a More Emotionally Intelligent (and Mindful) Manager Create Emotions for Success Before the day is over, make sure you have a short success meeting. Sharing the successes of the day — no matter how small — help build staff confidence and send people home in a good mood, thus increasing the likelihood they will return in a good mood the next day.

28. How to Be a More Emotionally Intelligent (and Mindful) Manager To become an EQ manager, learn to work with your emotions. Then learn to read other people’s emotions and the information they convey. The principles of emotional intelligence are: • emotion is information • ignoring or hiding emotion rarely works • effective decision-making includes emotion Discerning others’ emotions carries many advantages. Emotional displays often hide true emotions, which can give you crucial data for managing and motivating.

30. Thank You For Attending This Program! Contact Andrew Sanderbeck 727-409-2239 Andrew@peopleconnectinstitute.com