Managing for Results Practices for Organizations

1. Managing for Results Practices for Organizations STRATEGIC ALIGNMENT PLANSERVICES REPORT AND EVALUATE RESULTS Continually Achieve Performance and Accountability BUDGET FOR RESULTS MEASURE FOR RESULTS MONITOR AND MANAGE RESULTS 1

2. What is Managing for Results? A performance managementsystemused to: • Determine the most important results • Establish and communicate direction • Manage progress toward meeting goals • Invest resources strategically • Use performance information to continually improve performance and provide accountability for results Martha Marshall 2003

3. Strategic Alignment – What Effective Organizations Do: • Focus on their mission • Understand their environment • Develop strategic goals with outcome indicators • Craft strategies and realistic but challenging objectives to achieve goals • Align strategic planning with policy setting • Align systems to support goal achievement Martha Marshall 2003

4. Service Planning – What Effective Organizations Do: • Align services with organizational goals • Practice a planning process that helps managers and programs be more effective • Engage stakeholders effectively • Have service (program) level outcomes • Have clear, well articulated strategies and performance objectives (service levels) • Align planning with budgeting Martha Marshall 2003

5. Measure for Results – What Effective Organizations Do: • Align measurement with the planning process--achieving desired outcomes • Develop relevant measures that people care about • Ensure measures are feasible to report • Use a balanced set of measures • Clearly communicate the benefit and value of the organization’s work with measures Martha Marshall 2003

6. Monitor and Manage – What Effective Organizations Do: • Practice regular, timely data collection • Incorporate performance into contracts • Regularly monitor against targets, plans • Continuously analyze and interpret performance information • Share and use data constructively for improving performance Martha Marshall 2003

7. Budgeting for Results – What Effective Organizations Do: • Align budget investments with achieving strategic goals • Link resource requests to specific service levels and objectives • Incorporate clear performance targets • Use past and planned performance information to inform decision-making Martha Marshall 2003

8. Evaluation and Reporting – What Effective Organizations Do: • Report actual performance vs. plans and targets • Provide verification of performance data • Use regular, reliable systems to track citizen and customer perceptions • Analyze and explain performance information clearly • Compare performance with “good performers” • Learn from past performance to future performance and service plans Martha Marshall 2003

9. The Benefits of MFR • Organization-wide focus on achieving visible, measurable goals and outcomes • Ongoing ability to measure progress • Ability to develop strategic partnerships • Align investment decisions with results • Have a tool for continuous improvement • Demonstrate success and accountability Martha Marshall 2003

10. My Practice Supports Management for Results: • I help organizations become more effective in all facets of results management • Help you understand opportunities and challenges facing your organization • Work in collaborative partnership with your staff • Develop an approach you can sustain • Use my knowledge and experience to accelerate and ensure your success Martha Marshall 2003