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Air Education and Training Command

Air Education and Training Command. Customer Service and Communication. MSgt Armando Trevino HQ AETC/CCP 4 September 2002. I n t e g r i t y - S e r v i c e - E x c e l l e n c e. Customer Service . SERVICE WITH A SMILE Basic Training NCOs are Professionals RHIP Lead by Example.

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Air Education and Training Command

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  1. Air Education and Training Command Customer ServiceandCommunication MSgt Armando Trevino HQ AETC/CCP 4 September 2002 I n t e g r i t y - S e r v i c e - E x c e l l e n c e

  2. Customer Service SERVICE WITH A SMILE • Basic Training • NCOs are Professionals • RHIP • Lead by Example

  3. Feedback • Formal • Chain of Command • Unit Advisory Council • Private Organizations (Military and Local) • Informal • Web Page • Always Listen and Ask Questions • Share Information with others • Seek Information from others • Read, Read, Read

  4. Electronic Communication • Electronic Mail Management and Use, AFI33-119 • E-Mail is Official Communication, AFI33-129 • Two Types: Organizational and Individual

  5. Electronic Communication • Protocol • If it is urgent, follow up with a phone call • Don’t Go Direct • Transmitting Official Taskings • Use Organizational Accounts • Send Courtesy Copy to Your Supervisor

  6. Electronic Communication • Organizational E-mail • E-mail is considered authoritative when a signature is indicated and the term “SIGNED” is used, AFMAN 33-326 and AFH33-337 • Correct //SIGNED// ARMANDO TREVINO, MSgt, USAF Superintendent, AETC Protocol • In Correct //Signed// MSgt Trevino “One Team One Fight One Air Force”

  7. Electronic Communication • Formal policies exist in each organization • Individual E-Mail • Security Issues (No classified)

  8. References DOD5400.7/R/AF Sup 1, DoD Freedom of Information Act Program • AFI 33-114, Software Management • AFI 33-119, E-Mail Management and Use • AFI 33-129, Transmission of Information Via the Internet • AFMAN 33-126, Preparing Official Communication • AFI 33-332, Air Force Privacy Act Program • AFH 33-337, The Tongue and Quill • AFMAN 33-123, Management of Records • AFMAN 37-139, Records of Disposition Schedule • AFPAM 36-2241, PFE

  9. Questions?

  10. Air Education and Training Command Congratulations and Good Luck MSgt Armando Trevino HQ AETC/CCP (652-4126) E-mail: armando.trevino@randolph.af.mil I n t e g r i t y - S e r v i c e - E x c e l l e n c e

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