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Educational Technology Services for Faculty Support & Instructional Design

Providing support and services for faculty technology needs and instructional methods that benefit from emerging technologies to enhance student learning.

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Educational Technology Services for Faculty Support & Instructional Design

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  1. ITS Educational Technology Services

  2. Educational Technology Services • Mission: Support and service of Faculty technology needs and applications • Emphasis: Instructional methods that may strategically benefit from emerging technologies, to enhance and expand student learning. Strategies for integrating teaching with various forms of delivery, media and technology resources http://www.intech.mnsu.edu/new

  3. ETS Overview • Video Production and Streaming Media • ITV and Video Services • Multimedia Classroom Support • Instructional Management Systems • Instructional Design • Desire2Learn Support Services

  4. Video Production and Streaming Media Providing Digital Video Production and Streaming Media Support Jerry Anderson

  5. Streaming Media Server • Live Event Streaming • Graduation • WebCast Audio/Video Conferences • KMSU Live • Mock Interviews - COB • Speeches – COE • Student Teaching Sessions - COE

  6. PDA – Wireless Initiatives • Athletic Training • Audience Response • Electronic Medical Handbook • Geography • GPS Interface for Mapping • Intro to GPS courses • Construction Management

  7. Online Collaboration for Distance Learning • Synchronous Online Learning • Live audio/video via browser • Interactive whiteboard • Live application sharing • Remote student teaching observation

  8. Administrative Uses • Multipoint meeting via browser • Save travel time • Versatility

  9. ITV and Video Services Providing ITV Classroom support, Photo and Video Services Joe Nechanicky

  10. ITV (Interactive Television) • Purpose of Interactive Television • To provide access to, and distribute academic programs originating from Minnesota State University, Mankato to remote located students through out the state of Minnesota. • To Supplement and support students using other forms of distant learning opportunities, such as on line learning. • ITV rooms AH 322/TR E224 • ITV related services: • Schedule ITV class time, rooms and facilities at MSU and remote receive sites • Provide specialized technology for instructors

  11. Typical MSU ITV Room

  12. Video Conference Facilities • ML 3012 • ML 2042 • ML 94B • Portable Unit

  13. Video Production Studio • Purpose: To instruct and assist faculty in the use of digital video production hardware and software. • Video programs available: • iMovie (Mac) • Movie Maker (PC) • Pinnacle Studio 9 • Camtasia • Visual Presenter • Snag it • Others

  14. Instruction and Services • Instruction: • Digital Video production techniques • Digital Video editing techniques • Gold Wave Analog to digital audio processing • Video support: • Assist faculty in the development of video clips for use in off line and on line class presentations • Development of special video campus wide projects such as MSUM’s convocation video, recruitment videos for departments and colleges • Assist faculty on their video projects in the lab • Advisement on purchases of video equipment for faculty (cameras, editing software, computer specifications etc)

  15. Multimedia Classroom Support Providing Multimedia Technology and Support for Classrooms Matthew Clay

  16. Multimedia Classrooms and Usage

  17. Multimedia Classroom Information • Level 2 Rooms* • Multimedia Projector • Laptop Hookup • Document Camera • DVD/VCR • Instructional Video • Level 3 Rooms* • All Level 2 equipment plus • Microphone • Built-in Dell and Macintosh • Instructional Video • *All rooms are keyed the same. • *Some rooms have Smart Boards in them

  18. Multimedia Classroom Projects • Created and started to implement a 4 year recycling plan this year. • Working closely with facilities for upgrades and remodels. • Creating specialized classroom upgrades for particular departments. • Faculty Training • Audience Response Systems • E-control • Surplus Auction

  19. Ongoing Classroom Support • Classrooms require a high level of support and maintenance. • Bi-weekly room checks • Our goal is to respond to a problem in a classroom within minutes of a call. • Help departments with non-standard equipment trouble shoot any problems they may have. • Offer training on how to use the equipment and incorporate it into the classroom.

  20. Instructional Management Systems Providing D2L/Educator support to students, faculty, and staff. Site administrator/trainer Jeff Henline

  21. Who are we? • Local IMS support staff • 2 full time staff • 3 student employees • 5 days/week, 8:00a-5:00p • Providing support via: • RightNow knowledgebase • Email (desire2learn@mnsu.edu) • Phone (507.389.3295) • Live chat (ProvideSupport)

  22. Support Usage (since Aug. 2004) • Email • 4,293 sent emails (about 20/day) • RightNow • 187 incidents • Live chat • 170 incidents

  23. Desire2Learn Usage • Fall 2004 • 305 courses vs 400 on Educator • 3,741 student enrollments • Spring 2005 • 432 courses (consolidations) vs 365 on Educator • 9,259 student enrollments

  24. Desire2Learn Usage • Active sessions by month

  25. Instructional Design Online Teaching and Learning Elena Ivanova

  26. Consultations for faculty • Teaching Online workshops • Drop-in hours • One-on-one training and consultations • Handouts, guidelines, and tutorials • Online course on how to teach with technology

  27. Online Learning webpage • Website for students and faculty • Orientation • Technical Requirements • Tips • Guidelines • Resources

  28. Textbooks and multimedia • Example of the textbook website • Software demonstrations

  29. Desire2Learn Support Services Providing D2L Support to all Minnesota State Colleges and Universities Administrator, Frank Embree

  30. What is D2L Support Services? • Online Knowledgebase • Powered by RightNow Technologies • D2L Help Desk • 7 days/week, 7:30a-11:30p • 4 full time staff • 5 student employees (specific to D2L Help Desk, nights and weekends) • 10 student employees (Mankato Help Desk—priority shifts for D2L Help Desk)

  31. How Does It Work? • Campus provides link to knowledgebase • Desire2Learn Login • End-User can… • Search/browse faq’s, “Google-like” search • Submit questions to the Help Desk (toll free number) • Supply feedback on faq’s • View previous or in process incidents

  32. Statistics (August 19th - March 7th) • 25279 hits • 96094 pages viewed • 13203 searches • 2598 questions submitted • Total incidents: 2705 • From: • 37 different institutions • 1,946 individuals

  33. Some projects from ETS • Wireless and Classroom Technology Conference • Technology and Teaching Center • Surplus Equipment Auctions • Convocation Video • Zoomerang

  34. ITS Educational Technology Services

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