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Business Integration Of A Major Project

Business Integration Of A Major Project. Hello!. This Is The Softer Side Of Business Integration Nordstrom’s Supply Chain Approach To Business Integration Two Project Examples One System One Non-System. Regional Delivery Rooms. Regional Delivery Rooms. Buy Anywhere = Fulfill Anywhere

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Business Integration Of A Major Project

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  1. Business Integration Of A Major Project

  2. Hello! • This Is The Softer Side Of Business Integration • Nordstrom’s Supply Chain Approach To Business Integration • Two Project Examples • One System • One Non-System

  3. Regional Delivery Rooms

  4. Regional Delivery Rooms • Buy Anywhere = Fulfill Anywhere • More Packages Being Shipped Out Of Our Stores • We Will Ship Out More Packages From Our Stores And Regional Delivery Rooms Than Our Fulfillment Center. (LY 15+ Million Combine) • Standardized Presentation – Fulfillment Center or Store • More Efficient • Built this new area in each of our DC’s using a simple two tier conveyor system.

  5. Warehouse Management Upgrade • In 2001 we implemented a Warehouse Management System as part of our company initiative to move to perpetual inventory. • In 2007 we upgraded this system to increase and efficiencies maximize the gains we made with Supplier Compliance since 2001. • Integrate the system into our material handling systems – flat & hanging sorter and shipping sorter.

  6. Business Integration: • Needs The Support Of The Sponsor And Project Manager • Must Be Involved In The Project From Start To Finish • Needs To Understand The Business • Not The Expert, But Pretty Close • Needs To Be A Leader Of Change • Doesn’t Hurt If They’re A Little Crazy 

  7. Business Partners: • Who Needs To Know • What Do They Need To Know • Why Are We Making The Change • Why Do They Need To Know • When Do They Need To Know • How Are We Going To Tell Them

  8. End Users: • Why Are We Doing This • Who Are We • What Came Before • What Will They Do • What Will The System Do • Why Is It Important • What Comes After

  9. The Tools: • Detailed Project Plan • Implementation Check List • Standard Operating Procedures • Standards (Ticketing/Packaging) • The Training Plan • The Training Course • Part 1 – Classroom • Part 2 – Hands On • Quick Reference Cards (AKA Job Aids)

  10. Know the Audience: • What They Do • What They Need To Know • What Their Challenges Might Be • What Will Keep Them Engaged • Know How To Test Without Testing • Make Them Use Their Tools! • Make It Fun!

  11. BEFORE YOU TRAIN IT TRY TO BREAK IT!!

  12. Hands On! • Group Training • Training Environment • Live Examples • Guided Practice • Group Interaction • Group Learning Opportunities • Everyone Hears The Same Message

  13. SUCCESS! • Employees Hit The Ground Running • Minimal Ramp Up • Minimal Errors • Daily Touch Points Cover Minor Issues Or Errors • Employees Are Excited And Confident

  14. Questions?

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