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The Pros & Cons of Computer Requirements (or lack thereof)

The Pros & Cons of Computer Requirements (or lack thereof). Randy Hollowell, Miami University. Miami University Background. Medium-sized public university About 16,000 Undergrads on main campus ~45% live on campus Centralized support structure

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The Pros & Cons of Computer Requirements (or lack thereof)

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  1. The Pros & Cons of Computer Requirements(or lack thereof) Randy Hollowell, Miami University

  2. Miami University Background • Medium-sized public university • About 16,000 Undergrads on main campus • ~45% live on campus • Centralized support structure • One main support desk (24x7 by fall), and part-time satellite desk in main library • Varied support for students • Software, connectivity, virus/spyware support for all students • Hardware support + additional services for Miami Notebook owners • No central computer requirement • Participation in Miami Notebook program is strongly recommended • Some colleges and departments do have platform recommendations/requirements (all can be met within the Miami Notebook program)

  3. What do we support? • Virus Removal* • Including support of the college’s AV software • Spyware Removal* • Network Connectivity Issues • Basic miscellaneous software support • Troubleshooting of other issues • Windows XP or newer • MacOS X • Best effort for Linux and older Oss * Those who don’t own a Miami Notebook will be charged for this service

  4. What don’t we support? • Hardware repair, except for Miami Notebooks Note: Hardware repair for Miami Notebook owners only is a new rule, effective 03-01-2008; students who purchased a computer prior to this date are grandfathered in (for select vendors)

  5. What We Require • Anti-Virus software • Provide McAfee Virus Scan Enterprise to all students • Students are required to use our AV software • Service Pack 2 for Windows XP • All OS security updates • Cisco Clean Access

  6. Recommended Laptop Program - Miami Notebook • Computers purchased from Miami (joint venture between IT Services and the University Bookstore) • Vendors – HP (2 base models) and Apple (3 base categories) • HP (8510p & 6910p) • Apple (white & black MacBooks, MacBook Pro 2.4GHz, MacBook Pro 2.5GHz) • Support for all problems, if Miami Notebook owner • Free while the computer is under warranty • Charge for out-of-warranty components (batteries, etc.)

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