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Croeso. Welcome. Tools & Techniques . An introduction to. N L P. Day 2. Ian Govier (Facilitator). Establishing & maintaining rapport. Examining basic NLP operating principles.

jonah-gibbs
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Welcome

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  1. Croeso Welcome

  2. Tools & Techniques An introduction to NLP Day 2 Ian Govier (Facilitator)

  3. Establishing & maintaining rapport Examining basic NLP operating principles Influencing through appropriate language Overcoming barriers & creating well-formed outcomes Workshop Outline Exploring pre-suppositions & changing belief systems Creating effective resource states Perceptual positioning On-line

  4. What’s in my suitcase? Favourite holiday destinationFavourite piece of music / songClaim to fame

  5. Quick Revision On-line

  6. So what is NLP? Neuro – your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you; Linguistic – your words, the way you use language and how it influences you and those around you; Programming – your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.

  7. NLP Key Principles Know what outcome you want to achieve. Have a resourceful state and sufficient sensory acuity (awareness)to know if you are moving towards or away from your outcome Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome. Take action now!

  8. Three Key Skills

  9. If we always do what we’ve always done… …we’ll always get what we’ve always got!

  10. What will I I do differently next time?

  11. What do I want to ACHIEVEorCHANGEas a result of this workshop?

  12. The map is not the territory There is no failure, only feedback SomeNLPOperating Principles You already have all of the resources If you always do what you’ve always done, you’ll always get what you’ve always got It’s not what happens to you, but what you do with it that determines your experience

  13. We are where we are as a result of the choices we make Behind every action is a positive intention SomeNLPOperating Principles If you don’t know, who would know The meaning of a communication is the response you get If someone else can do it, you can learn to do it too

  14. Representation Systems (The Languages of the Mind) SeeVisual Hear Auditory FeelKinaesthetic

  15. Between what happens to us and our response to it… …..is our freedom to choose our response

  16. We can’t choose the other person’s response. What we can do is… INFLUENCE their response

  17. The door to INFLUENCE opens from the inside

  18. 38% Tone of voice Communication Influence 55%Body Language 7% Spoken Words

  19. Matching Body Language Matching Voice Matching Words Rapport Skills

  20. Creating a Simple Belief Change – quick revision

  21. Whether you think you can…. You’re probably right! Or whether you think you can’t….

  22. Identify your limiting belief as a ‘one liner’ e.g. ‘I believe that parenting classes are a complete waste of time.’‘I see no point in keeping my house clean and tidy.’Imagine putting the belief behind you. Say, ‘I used to believe…’Ask what would it be more empowering to believe?Get positive and identify 3 better options pick the best option.Imagine clearly what it is like believing this option & notice how it feels different. Notice the biggest advantage of this new belief.Imagine a typical 24 hours with this new beliefIf there are problems, re-word the belief to suit.What will be the very first bit of evidence that this belief is just starting?

  23. Sensory Acuity & Micro Signals

  24. Eye Accessing Cues

  25. 2 Truths & a Lie!

  26. Lunch Time

  27. Let’s Take a Further Look at Language

  28. ‘Communication Filters’ • Deletions • Distortions • Generalisations

  29. Deletions

  30. Distortions

  31. Generalisations

  32. Cna yuo raed tihs? I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearchr at Cmabrigde Uinervtisy, it dseno't mtaetr in waht oerdr the ltteres in a wrod are, the olny iproamtnt tihng is taht the frsit and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it whotuit a pboerlm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Azanmig huh? Yaeh and I awlyas tghuhot slpeling was ipmorantt! I’m jsut wndoernig how kninowg tihs can hlep me rtheink smoe of the tihgins I do in the Fylnig Satrt Taem?

  33. Perceptual Positioning

  34. Let’s listen to each other

  35. When people who are not used to speaking are heard by people who are not used to listening, then real change occurs.

  36. = ME How do I see the situation? How do I see the other person? How do I feel? What’s going on in my opinion? 1st = THE OTHER PERSON How do I see the situation? How do I see the other person? How do I feel? What’s going on in my opinion? 2nd = OBSERVER How do I see the situation? How do I see these 2 people? What do I think is going on? What might 1st position do to change things? 3rd

  37. The POWER to change! Helping your clients create ‘well-formed outcomes’

  38. POWER Outcomes Ask: What would you rather have? Positive Is this within your own control? Own part What specifically do you want? With whom? By when? What specifically If you could have that tomorrow, would you take it? If you get hesitation Ask: “what stops you?” Ecology Can you imagine how it will be when you have achieved your goal? See, hear, feel.. Real

  39. Diagnostic Questions? What stops you from… (outcome)…? Listen to their reply, and ask yourself… is that a thought, action, belief or emotion? What would have to happen for you to be able… (outcome)…? Listen for thought, action, belief, emotion. Test your hypothesis by asking… “If you could have a more useful thought / action / belief / emotion, would that make a difference?”

  40. A Recipe for Fielding Challenges C Acknowledge Clarify Answer Check A C

  41. When things go off track! Summarise

  42. Establishing & maintaining rapport Examining basic NLP operating principles Influencing through appropriate language Overcoming barriers & creating well-formed outcomes Workshop Summary Exploring pre-suppositions & changing belief systems Creating effective resource states Perceptual positioning

  43. Final Thoughts

  44. If we always do what we’ve always done… …we’ll always get what we’ve always got!

  45. …what am I going to do differently after today?

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