Welcome

1. Welcome to a Two-Day Effective Communication Workshop Name of Organization Date Facilitator’s Name

2. Agenda • Review of Workshop Day One • Assertiveness vs. aggression • Use of voice and language • Presentation skills • Storytelling and analogies • Successful meetings • Summary and close

3. Assertiveness vs. Aggression • Assertiveness is positive; aggression is negative. • Assertiveness conveys influence; aggression displays anger. • Assertiveness allows progress and direction; aggression creates hostility and roadblocks.

4. Use of Voice and Language • “Speech is the mirror of the soul” (Socrates). • Vocal energy is vital for engaging an audience. • Audiences absorb a message 10 – 15 words behind the speaker’s delivery. • A pause provides a powerful point in a presentation.

5. Vocal Emphasis • Consider this: It’s not what you say; it’s how you say it. • Use simple language. • Watch your grammar. • Avoid jargon, slang, and acronyms. • Remember that 40 percent of the success of communication is in the oral delivery.

6. Exercises for Excellence • Strengthen your • voice. • Exercise your vocal • cords. • Learn to breathe. • Relax your body.

7. Fun Phrases • Billy Button bought a buttered biscuit • The painted pomp of pleasure's proud parade • Like clocks, like locks • Drowsy tinklings lull the distant folds • Red leather, yellow leather • A library literally littered with contemporary literature • Katy caught a naughty kitten • Helen heard the horses' hooves from her home on the hill • Last night the cows prowled around the yard • Dance past the last barn • Park your car in Harvard yard

8. Tongue Twisters • Proper copper coffee pot • Mixed biscuits • Six thistles • Cup of cocoa • Little kettles • Purple metal • Lovely yellow lilies • Singing kettles • Tipping teapots • The Leith police dismisseth us

9. How to Deliver Effective Presentations • Pay attention to posture and poise. • Maintain eye connection. • Use fluid movements. • Make expressive gestures. • Project your voice. Successful presentations are not about the speaker; they are about the audience.

10. Speech Topics for Practice • My first or most unusual job • My favorite sport or hobby • An object on my desk or in my home • My favorite book or movie • What I would do with $1 million

11. What Influences an Audience • Race • Gender • Age • Posture / confidence / space • Eye contact / facial expression / energy • Appearance • Handshake “Sometimes, who you are speaks so loudly, I cannot hear what you are saying.” – Anonymous

12. How to Develop a Three-Point Presentation • Select a topic. • Define the objective. • Develop three key points. • Add two to three subpoints. • Create a dynamic opening and closing. Less is more when creating a successful presentation.

13. More Tools for Presentations • Research your audience. What do they need to know? What’s in It for Them? (WIIFT?) • Develop your speech first; then add your visuals. • Design appropriate visuals. PowerPoint does not have to be the first choice. • Rehearse, rehearse, rehearse. • Put your outline on 3 x 5-inch note cards. • Don’t read your speech. Be “free” for your audience.

14. Topic Objective: To…(persuade, convince, etc.) Define opening First key point Sub points Second key point Sub points Third key point Sub points Define close Guide for Presentations

15. Stories for Presentations • Think of some task that is part of your job or part of a hobby. • Take five minutes to write details of a story that explains the task. • Form groups of four people. • Choose one person in your group who will take three minutes and tell his or her story to the other three. • If you were a listener, tell the details back to the storyteller to confirm whether you understood the concepts described.

16. Analogies • Separate into two groups. • Get a flipchart and a pen, and select a “scribe” for your group. • Take 5 minutes as a group to develop as many analogies as you can. Write them on the flipchart. • Regroup as a whole class and share your lists. • The facilitator will award prizes to the group with the most analogies. • For your own use, write down the analogies each group developed.

17. Strategies for Successful Meetings • To meet or not to meet? • Call a meeting for the right reasons. • Select attendees with care. • Create a culture where it is OK not to attend. • Develop an agenda. • Start with the most important topic. • Identify discussion points vs. FYI. • Send agenda and reading materials before the meeting.

18. Strategies for Successful Meetings • Appoint a facilitator and timekeeper. • Create a “parking lot.” • Call for a process check regularly. • Leave when you’re done. • Serve food. • Allow stretch breaks. • Let participants drive the agenda. • Meet outdoors, or outside the work environment. • Model good meeting behavior.

19. How to Run a Successful Meeting • Listen to everyone. • Give others’ ideas precedence over yours. • Assume that everyone’s ideas have value. • Paraphrase, but don’t judge. • Control the dominant people without alienating them. The answer is in the room. – John Marcus

20. How to Run a Successful Meeting • Remember that your interest and alertness are contagious. • Keep track of the agenda and advise the attendees. • Check with anyone who owns a problem under discussion to find out if it is worth pursuing. • Ask others to run the meeting. Those who lead, learn. Filling our ears with all we have learned to say, we are deaf to what we have to hear. – Wendell Johnson

21. Summary and Close • Reviewed Workshop Day One • Assertiveness vs. aggression • Use of language • Presentation skills • Storytelling and analogies • Successful meetings • Review of participants’ goals • Summary and Close

22. ©2004 by the American Society for Training & Development