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e-Government Leadership. Olivier Suinat Vice President, Central & Eastern Europe, Technology Solutions Group, Hewlett-Packard Corporation. challenges & Solutions in implementing e-government projects. Challenges (1). Macro Challenges : Leadership organization and readiness
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e-Government Leadership Olivier Suinat Vice President, Central & Eastern Europe, Technology Solutions Group, Hewlett-Packard Corporation
challenges & Solutions in implementing e-government projects
Challenges (1) • Macro Challenges : Leadership organization and readiness • Senior leadership attention is scarce - ICT initiatives often/still regarded as low-priority technical issues rather than essential to success of overall economic (growth) plan. • Prerequisites to create strategy, frameworks and effective business case to achieve electronic service delivery. • Lack of communication between decision makers and government users. Poor communication regarding the project benefits and survey interaction. • Need laws and regulation reforms to achieve true automation and paperless communication (i.e. digital signature laws etc..) • Need to define priority projects compatible with countries environment & readiness
Challenges (2) • Micro Challenges: Project specific • Lack of stable project & permanent leadership team with managerial power to drive individual projects within larger e-Goverment framework. • Poor definition of specific project requirements & milestones. • Project cost assessment should be addressed more efficiently by project sponsors • Need for firm inter-governmental collaboration in projects information & implementation targets. • Adequately address bureaucracy & unreadiness of departments & staff to cooperate in implementation of projects. • Creation and enhancement of challenges escalation process and resolution. • Commitment and need to adhere to project deliverables time frame.
Mitigating those Challenges (1) Successful private sector channels to mitigate these challenges 1) Develop “Public Sector Competency Centers”: • Further investment in Public Sector Competency Centers, covering multiple functionalities. • Best practices eGovernment Application Demo Center support • Coordination of reference visit to countries where the solutions are implemented. • Assist in eGovernment components Solutions Architecture Design. • eGovernment Projects startup & support. • Provide Quality Assurance for projects.
Mitigating those Challenges (2) 2) Enter into Partnership Programs to help maintain ICT education: • Created free internet-cafés in many African, Asian & Latin American countries to help build ICT knowledge & increase internet penetration • Agreements with partner countries for continuous supply of refurbished PCs to education sector • Collaboration with Governments, NGOs & stakeholders to support ICT training and infrastructure improvement efforts – both through funding support and in-kind IT infrastructure & training commitments. 3) Create Responsive Public Sector Business Development Teams: • Teams consist of subject matter experts who will drive projects based on country needs • Teams engage with the government project owners before project initiation to share experiences from similar projects and discuss best practices and trends. • Team to help define level of readiness required and priorities of project components
In Summary It is about … • Leadership & Vision • Building Road-map with Milestones • Trust with Stakeholders – win/win • Procurement/Regulatory environment • Long-term commitment