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Financial Literacy Workshop Implementing Your Program. Module 4 of 4 DRAFT. Workshop Objectives. Discuss steps and identify needs for program implementation Examine and establish mechanisms for successful roll-out Customize and finalize your action plan. Steps for Program Implementation.
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Financial Literacy WorkshopImplementing Your Program Module 4 of 4 DRAFT
Workshop Objectives • Discuss steps and identify needs for program implementation • Examine and establish mechanisms for successful roll-out • Customize and finalize your action plan
Steps for Program Implementation • Review and refine the program • Cascade your action plan • Put mechanisms in place to implement the plan • Fund the program • Track performance, fine-tune,and expand
Review and Refine the Program • Finalize goals of your program • Strengths you plan to utilize • Type of program you will implement • Materials and resources
“Cascade” Your Action Plan • Obtain resources and materials • Staffing needs • Training needs • Delivery mechanisms • Scheduling • Communication • Measurement
Obtain Resources and Materials • Will you develop new materials, or use existing? • Are you using one resource, or multiple? • How will you organize your materials?
Staffing • Recruit a program development and rollout team • Identify all the roles that will need coverage • Involve team early for commitment and buy-in • Specify who’s doing what • Establish tasks and accountability • Specify decision-makingauthority
Recruit Existing Staff • Financial aid professionals • Office of student affairs • Career center • Student business services • Residence life • Admissions staff • Enrollment office • Student health services • Academic Deans • Office of the President
Get Institutional Buy-in • Academic Deans • Office of the President • Office of student affairs
Network and Create Partnerships • Alumni groups • Student organizations • Business schools • Athletic organizations • Local businesses • Financial advisors • Banks • Insurance companies • Non-profit groups • Local and state government agencies
Maintain Active Servicer Relationships Partner with Federal Loan Servicers • Servicers have a wealth of products and services they can make available • Can involve them in face-to-face meetings on campuses • Early and frequent servicer communication is key to default prevention
Assemble Volunteers and Interns • Peer-to-peer coaching has proven very successful • Individual volunteers from the community • Interns need experience
Benefits of Staffing With Volunteers • People relate to peers with shared experiences • Positive role models exhibiting practical & worthwhile behaviors encourages the same • Those with positive peer-to-peer counseling experiences often are willing to counsel others • Provides beneficial skill development for counselors • Skills acquired by coach can be applicable to careers: • Social Worker • Certified Financial Planner • Career Planner • Accountant • Teacher
Training Concerns to be Addressed • Identify roles and determine best method(s) of training • Who will train staff • How often will staff be trained • What training method(s) will work best • Where can training take place • Assign authority and accountability
Training Methods for Staff • Live training • Lectures • Small group sessions • Interactive sessions • “Brown bag” sessions • Online • Webinar • Self-paced learning maps on website • Videos • Train-the-trainer • Certification
Delivery Mechanisms & Requirements • Access and availability of physical location(s) • Content production and distribution • Procedures and channels for managing access and communications • Technical administration and support • Fees, approvals and certifications • Troubleshooting: Identify anything that can go wrong!
Scheduling • Identify key scheduling constraints and requirements for program components • Backtrack to identify milestones and dependencies • Correlate the program schedule with your school’s academic calendar • Start small!
Communication Planning Review your program’s audiences and key stakeholders. • What messages are needed? When? • What input would be useful? How will you collect it? • What are their primary drivers and concerns? Remember, communication is a two way street.
Develop Your Messages Use your target audience profile(s) to develop a message map. • What does each audience think and feel about topics you plan to offer? • What key behaviors do you wish to reinforce? • What messages will be most compelling to each? • When will specific messages resonate the strongest?
Funding: University Resources • Administrative Budget • This looks different from school to school • Look for cost-effective ways to get out the message • Initial cost in setting up but then low-cost to maintain • Look for local talent willing to volunteer time and services • Fundraising Activities • Community groups • Alumni
Funding: Outside Resources • Government • Resources available at state and federal levels • Non-government • Local businesses and community groups • Free resources
Cost-Effective Ways to Implement Programs • Use free resources • Take advantage of in-house experience • Online resources center • Social networking to promote services • Peer counseling • Student volunteers • Student-run organizations • Treat financial literacy as necessary part of student and community services • Partner with community
Develop Program Measures • Establish metrics • Define objectives that are specific and measurable • Identify outcomes and indicators • Set timeline to track progress • Develop processes to measure performance • Quantitative • Surveys • Pre-tests and post-tests • Follow-ups • Qualitative
Implement in a Cycle • Implement program in stages • Assess and acknowledge progress • Celebrate successes! • Document and assess challenges • Reevaluate and refine program goals for sustainability • Update and revise action plan • Make necessary logistical adjustments • Expand and institutionalize
What to Expect Next • Put your plan into place • Monitor progress • Evaluate results and adjust
Tools for this Module • Action Planning Document for Module 4
FSA Resource List for Workshop • FSA Website https://studentaid.ed.gov/ • FSA Financial Aid Toolkit http://financialaidtoolkit.ed.gov/tk/ • FSA PowerPoints: • Financial Literacy PowerPoint • Financing Your Education • Loan Counseling Tools • White House Financial Capability Toolkit