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Technical Training

Technical Training. Table of contents. LoadXtreme How to enroll a TechnoUser How to access Loadxtreme and how it works SMS commands How to replenish loadwallet Common problems. All access All for you!!. SMS Enrollment of Access Card. Online Enrollment of Access Card.

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Technical Training

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  1. Technical Training

  2. Table of contents • LoadXtreme How to enroll a TechnoUser How to access Loadxtreme and how it works SMS commands How to replenish loadwallet Common problems

  3. All access All for you!!

  4. SMS Enrollmentof Access Card Online Enrollmentof Access Card 2 Ways to Enroll

  5. Online Enrollmentof Access Card www.loadxtreme.ph “The most advisable browser for LoadXtreme web site”

  6. Online Enrollment of Access Cards

  7. Online Enrollment of Access Cards

  8. Online Enrollment of Access Cards

  9. Online Enrollment of Access Cards

  10. SMS Enrollmentof Access Card

  11. SMS Enrollment of Access Card Step 1 • LX REG <LXID#> <SAC> <Birth Date> <Telco> <Full Name> Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz Send it to the Gateways found in the LX Quick Guide Step 2 • LX CHGADDR <LXID#> <PIK#> <Complete Address> Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp Center Ortigas

  12. How to Access LoadXtreme Mobile Phone Web

  13. How LoadXtreme Works LOADED! • Using Your Mobile Phone Customer • Account ID is Valid • PIK is Valid • LoadWallet Balance is sufficient To: 09215500078 From: LoadXtreme 1 New Message fromLoadXtreme Connectivity LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00 LX LOAD 5812345678 112233 S30X 09285558888 Telco Send to Your Assigned Gateway Customer Mobile Phone Number Product Code Your ID Number and PIK

  14. How LoadXtreme Works • Online Loading (www.loadxtreme.ph) 5812345678 ●●●●●● ID Number Your PIK (PersonalIdentification Key 09285558888

  15. Outstanding Features • Real time web reports • Cellphone ACL “Access Control List” • Host IP ACL “Internet Protocol Access Contact List” • List TechnoUsers • GRO Earnings • etc...

  16. SMS Commands To Sell Load: • LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone# Ex: LX LOAD 5431234567 123456 G50x 0915678900 • LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone # Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900

  17. SMS Commands To Transfer Loadwallet: • LX TRANSFER <TECHNOPRENEUR ID> <PIK#> <LXLOAD> <Amount> <TechnoUser ID#> <Technouser Cellphone #> Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100

  18. SMS Commands To Check Balance: • LX BAL <LXID#> <PIK#> LX BAL 5401234567 123456 To Change Address: • LX CHGADDR <LXID#> <PIK#> <Complete Address> Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. CenterOrtigas

  19. SMS Commands To Change PIK: • LX CHGPIK <LXID#> <PIK#> <New PIK#> LX CHGPIK 5401234567 123456 456789 • Go to www.loadxtreme.ph To Change Cellphone: • LX NEWCEL <LXID#> <PIK#> <New CP#> LX NEWCEL 5401234567 123456 09201234567

  20. Gateway 0917 545 8425 0917 545 8426 0917 545 8057 0917 552 2615 0917 552 2616 0917 552 2618 0922 858 7514 0922 858 7515 0922 858 7516 0922 851 1653 0922 999 5555 0928 522 0815 0928 522 0772 0999 528 1757 0999 528 1758 0999 528 1759 0999 528 1760 0918 946 7957 0918 946 7958 0918 946 7959 0918 946 7960 0918 946 7961 0939 885 3000 0939 896 7066 “GATEWAY” Loadxtreme system platform that will process the commands you send. It is also responsible on communicating with the TELCO’s computer system.

  21. How to Replenish LoadWallet FOR DETAILED STEP PLEASE REFER TO YOUR QUICK GUIDE

  22. How to Replenish LoadWallet • Reload LoadXtreme via SMS Auto-Debit (Same-Day) • Enroll your CA/SA • Send SMS Request • Your enrolled account will be debited automatically • LX BDODEBIT LX ID#/PIK#/Amount to debit Ex. LX BDODEBIT/5401234567/123456/4000

  23. How to Replenish LoadWallet • Bills Payment – Same-Banking-Day Credit

  24. How to Replenish LoadWallet VMOBILE 12/15/2011 JUAN DELA CRUZ 5440895171 1000 1 1000 • Name of Institution (Vmobile) • Date of Transaction • Payor's Name (Name of Member) • Subscriber Account Number (LX ID No.) • Contact No. (Member's Mobile No.) 1000

  25. Smart Money and G-Cash • Same-Day crediting • 1% Pass-on Service Fee

  26. SMS Command • Reload Command LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time 9am to 12nn----2-4pm 12:01 to 7pm---8-10pm 7:01 onwards---11am onwards the next day

  27. Loadwallet Replenishment Delays • Lack of LX RELOAD notification command LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time • Multiple individual claims • Incomplete or erroneous information • Insufficient amount

  28. LoadXtreme System Behavior • 3-error trapping rule • Telco warning notification LX: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Please verify receipt of load w/ customer. LOAD restored:74.40 • 30-minutes stale request feature (out-of-date request) LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75

  29. LoadXtreme System Behavior • Circumventing 5-min. Trap (within 5-min transaction/s) -Useful for legitimate multiple requests LX LOAD <LXID> <PIK> <Product Code> <Customer Cellphone #> <Suffix> Ex. LX LOAD 5401234567 123456 G50x 09156789101 A

  30. Common Problems • Loading delays. Telco congestion. • Telco OTA system unavailability or under maintenance. • Customer ‘non-receipt’ of otherwise successful loading • Check customer number • Have customers check their message Inbox • Have customer check their balance • Have customers restart their cellphones • Check the product code used ( G100, G100x, SBRO100)

  31. Common Problems • Invalid product code and invalid cellphone reply - S3Ox, SBR0100, O91675858OO • No reply from system - LXLOAD - LX LAOD - LX RELAOD

  32. LoadwalletConversion-subject to 10% Tax Cut off: Crediting: Friday 7pm Monday 7pm onwards Monday 7pm Wednesday 7pm onwards Wednesday 7pm Friday 7pm onwards • Encashment–subject to 10% Tax & P60 Processing fee Cut-off is every Wednesday 12:00:00 (12nn) Release of check is every Friday at 11am-7pm

  33. How to Reach Customer Service • Text Support -09212122191,09236036631,09278538041 • Format: UID# <space> <Message> • OS “Online Support”/ E-mail Support System • CRMD Hotline # (02) 311-3000 • VMobile Official Fan Page • VMobile Technologies Incorporated (Official)

  34. Ticket Support System

  35. Ticket Support System

  36. THANK YOU

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