Baldrige National Quality Program

1. Baldrige National Quality Program Performance Excellence and Innovation BaldrigeNational Quality Program Self-Assessment

2. Is Your Organization Ready? It is never too early to begin using the Baldrige Criteria for Performance Excellence.

3. Presentation Overview • What is a Baldrige self-assessment? • Why self-assess? • What are some tools and approaches for self-assessment? • What resources are available?

4. Getting Started Self-Assessment . . . What is it? • The first step toward achieving organizational improvement and performance excellence • A “results-oriented” review • Adaptable to the needs of each organization

5. Why Self-Assess? • Customers/competitors or budget drive need to change • Keep pace with changes in industry • Maintain a leadership position • Enhance organizational learning • Align actions with organization’s values • Keep the organization healthy • Improve performance

6. Benefits of Self-Assessment • Identify successes and opportunities for improvement • Jump-start a change initiative • Energize improvement initiatives • Energize employees • Focus your organization on common goals • Assess performance against the competition • Align your resources with your strategic objectives

7. Four Tools and Approaches • Use Are We Making Progress? and Are We Making Progress as Leaders? • Take the Easy Insight assessment • Complete the Organizational Profile • Answer the 18 Criteria Item title questions • Conduct a full self-assessment

8. Are We Making Progress? Questionnaires Are We Making Progress? Are We Making Progress as Leaders? • One questionnaire for employees, one for the leadership team • Seven-category framework • 40 statements, five-point scale

9. Benefits of Are We Making Progress?Questionnaires • Determine effectiveness of your communication of strategies, goals, and messages • Focus improvement and communication • Measure trust • Compare results • Modify questions to address specific needs

10. Easy Insight: Take a First Step Toward a Baldrige Self-Assessment • Online self-assessment tool • Based on the Organizational Profile

11. What is the Organizational Profile? • Preface to the Criteria • A series of questions to help you identify • The key influences on your organization • The key challenges your organization faces

12. How to Use Easy Insight • Examine each question in the Organizational Profile and determine if the question is • Easy to Answer • Possible to Answer • Difficult to Answer • Compare your answers to others’

13. Benefits of Easy Insight • Determine readiness for a more thorough self-assessment • Reveal gaps and opportunities for improvement • Compare your organization to others • Assist with developing an action plan for improvement or preparing for a more complete self-assessment

14. Prepare the Organizational Profile Organizational Profile • Purpose: – Describe what is relevant and important – Ensure common understanding – Guide selection of information/data – Identify gaps/lack of deployment

15. Prepare the Organizational Profile • Organizational Description • Organizational Environment • Organizational Relationships • Organizational Challenges • Competitive Environment • Strategic Context • Performance Improvement System

16. Conduct a Full Self-Assessment: Six Basic Steps 1. Identify the boundaries/scope of the assessment. 2. Select seven champions, one for each Criteria Category. 3. Select Category teams and collect data and information to answer Criteria questions.

17. Conduct a Full Self-Assessment: Six Basic Steps (cont.) 4. Share answers to Criteria questions among Category teams. 5. Create and communicate an action plan for improvement. 6. Evaluate the self-assessment process for future improvements.

18. Self-Assessment Resources • 2008 Criteria for Performance Excellence booklets (Business/Nonprofit, Health Care and Education versions) • State and local Baldrige-based programs • Baldrige Examiners • Baldrige Award recipients • Conferences

19. Additional Resources • Three Criteria booklets • Are We Making Progress? • Are We Making Progress as Leaders? • Easy Insight • Getting Started • Customer Service: (301) 975-2036, nqp@nist.gov • Web site: www.baldrige.nist.gov