Malcolm Baldrige National Quality Award

1. Baldrige National Quality Program Malcolm BaldrigeNational Quality Award Nonprofit Category

2. Addition of Nonprofit Category • 2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations • 2006: Appropriation provided funding for nonprofit category • 2007: First two nonprofit Baldrige Award recipients named

3. Eligible Organizations • U.S.-based nonprofit, public, private, or government organizations are eligible. The following are examples • local, state, and federal organizations; • trade associations; • charitable organizations; • social service agencies; • credit unions; and • professional societies

4. Baldrige and the Nonprofit Sector • Health care and education organizations have applied since 1999 • Nonprofit organizations have benefited from use of the Criteria

5. Preparation for the Nonprofit Category • Conducted a nonprofit pilot program • Applicants participated in full award process, including site visits—if selected • Adjusted the eligibility rules that are not specific to nonprofits • Broad definition, fees, other rules

6. Changes to the Criteria to include Nonprofit Organizations • Language adjusted throughout the Criteria booklet • Some Item notes modified or added • Revisions made to several glossary terms

7. Issues Addressed Through the Criteria for Performance Excellence Competition Collaboration Workforce Includes Volunteers Customers Stakeholders Profits Budgets Products Programs

8. 2007 Nonprofit Applicant Data • 1st year for nonprofit category competition • 13 applications were received • 4 applicants received site visits • 2 organizations received the Award

9. 2007 Award Recipients― Nonprofit • City of Coral Springs, Coral Springs, Florida • U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, New Jersey

10. City of Coral Springs― Background • City government follows a corporate management model • 4th largest city in Broward County and 13th largest in Florida • Workforce composed of approximately 1,100 employees and 700-plus volunteers • Multiple facilities including fire and police stations, parks, sports complex, and conference center

11. City of Coral Springs―Highlights • Strong financial performance―AAA bond rating from major rating agencies • Customer focus commitment―“Slice of the Springs” meetings • Public safety improvements―tenth lowest crime rate overall in the United States • High employee satisfaction―90 percent or higher for ten consecutive years

12. ARDEC―Background • R&D center for armaments used by the U.S. Army, Special Operations Command, and other organizations • Over ten years, ARDEC has developed and released more than 20 products that have provided U.S. troops with “world’s-best” capabilities • Workforce of 2,971 in five locations: NJ, MD (two sites), IL, and NY

13. ARDEC―Highlights • Revenue growth―$600M in FY2001 to $1.2B in FY2007 • Benchmark in technology transfer―approx. 75% of technology projects transition into development • Army Research and Development Lab of the Year • Workforce engagement exceeds productivity and quality benchmarks―job satisfaction 92% in FY2007 • SWORDS robot―a “most amazing invention”

14. Resources for More Information • Most Baldrige National Quality Program (BNQP) documents are available in printed form and on the BNQP Web site. • To obtain these documents, call (301) 975-2036, send an e-mail to baldrige@nist.gov, or visit www.nist.gov/baldrige.