College English Course for Overseas Undergraduates

1. College English Course for Overseas Undergraduates 暨南大学外招生《大学英语》教学课件 JNU QUALITY COURSE 暨 南 大 学 外 国 语 学 院

2. MARKET LEADER 体验商务英语 综合教程第一册 a new language course for tomorrow’s business leaders intermediate Business English Course Book 1 JNU QUALITY COURSE 暨 南 大 学 外 国 语 学 院

3. MARKET LEADER BOOK ONE UNIT THREE PROBLEMS 暨南大学精品课程 JNU QUALITY COURSE JNU QUALITY COURSE 暨 南 大 学 外 国 语 学 院 外语学院大学英语教学部外招生教研室制作

4. ML Book One Unit Three Overview • Vocabulary • adjectives Listening none • Reading • dealing with • problems at work Skills telephoning: solving problems • Language Focus • 1)present simple • 2) have got Case study Blue Horizon JNU QUALITY COURSE 暨 南 大 学 外 国 语 学 院

5. Culture Focus What are some common types of problems? communication problems work problems money problems math problems family/relationship problems health problems environmental problems everyday problems political problems

6. Business English Speaking Have you had communication problems at work? What happened? What was the last problem you had? How did you solve It? What is 38 - 12 x 44 + 108 x 0.25? What is the biggest problem facing the world today? Is there a solution? Ask your partner for advice on an annoyance in your life. What is the most serious problem you have had to solve in your life? Describe a minor problem and how you solved it. How do you solve your communication problems?

7. Speaking What work problems do the pictures show? Describe the problem My boss is difficult. I feel stressed. My job and my family need me at the same time. My computer has problems. My colleagues are difficult. I feel tired. I feel bored.

8. Key Language 1 Vocabulary problem • solve • fire (v) • stressed out • serious • political • solution • environmental • • important • to find the answer to a problem • worried; having too much to do • a way of solving a problem • having to do with politics • difficulty; question or matter to be solved • having to do with everything around us • to dismiss from a job

9. Task Match the sentences about problems. 1.There isn’t an invoice in the package. 2.We can’t find the documents. 3. The coffee machine doesn’t work. 4. The train isn’t on time 5. I’m not ready for the meeting. • It’s broken • I’ll be 10 minutes late. • It’s missing. • I think they’re lost. • It’s delayed by 15 minutes.

10. Which department should be responsible for the following problems? They informed me that I had been hired, but didn’t tell me when to start work. Finance/Accounts They have forgot to send a price list with this catalogue. The photocopier has broken down again. Dispatch We’ve ordered 100 disks. There are only 50 here. The motor is damaged. I’ll send it back and get them to replace it. I don’t think the invoice is right. Order processing Sales

11. Listen to five telephone calls. Identify the product and the problem Listening 3.1 Product Problem Instructions missing 1 TV lost 2 Remote control 3 coffee machine broken 4 books Can’t deliver 5 drinking water Late delivery

12. Key Language 1 Adjectives Complete these sentences. Use the adjectives from the box Beautiful broken clean fast flexible helpful high incorrect 1 Our employees enjoy having ___________ hours. 2 The new sales assistant got a(n) ________promotion. 3 Marketing executives earn a(n) _________ salary at that company. 4 My colleagues are usually very ____________. 5 We want a(n) _______ and well-furnished apartment. 6 Your office has got a(n) _____________view. 7 Their old printer is _____________, so they want a new one. 8 This invoice is ______________; please can your send a new one? flexible fast high helpful clean beautiful broken incorrect

13. Key Language 1 Match the adjectives with their opposites • Long a) fast • Heavy b) late • Early c) short • Slow d) dangerous • Safe e) light • Big f) wide • Hot g) low • Narrow h) hard • High i) small • Soft j) cold

14. Look at these sentences Key Language 1 The bed is too hard. It isn’t soft enough. The seats aren’t wide enough. They’re too narrow. Make sentences. Use too or enough and adjectives from exercise B. 1 The report doesn’t give much information. (too/ enough) It’s too short. / It isn’t long enough. 2 I can’t carry these suitcases. (too) They are too heavy. 3 I can’t meet you at 6 o’clock in the morning. (too) It’s too early. 4 I don’t want this car. It’s top speed is only 100 kilometres per hour. (too/enough) It’s too slow. / It isn’t fast enough. 5 Don’t take any visitors to those areas late at night. (too/enough) They’re too dangerous. / They aren’t safe enough. 6 That camera doesn’t fit in my pocket. (too / enough) It’s too big. / It isn’t small enough. 7 I can’t get this car into the garage. (too) It’s too big./ it’s too wide. 8 Our trucks can’t go under that bridge. (too/ enough) It’s too low. / It isn’t high enough.

15. Dealing with problems at work Reading “There are a lot of changes in our company at the moment, and staff are worried about losing their jobs. They aren’t happy. They don’t come to work on time and often leave early.” 2 “We pay a lot rent for an office in the city centre. There isn’t enough room for all our staff. Everyone is crowded into small offices. We really need a spacious office. We want to move outside the city centre as soon as possible” “ One of our sales team is not a team player. He doesn’t work well with colleagues. He doesn’t go to meetings. He never helps anyone, and he doesn’t send reports on time. He isn’t very popular.” “ Our biggest problem is that we spend too much. WE need to cut costs because we are having problems paying our bills. We’ve got a problem with our cash flow at the moment. 1 3 4

16. Match the replies in Exercise A with an appropriate heading. Task 2 • Changes at work • Space problems • Money problems • Difficult people 1 4 3 Find words in the replies which mean the following 1 The money you pay regularly to use a building (reply 1) 2 when a place is too full of people (reply 1) 3 large, with a lot of space (reply 1) 4 unhappy about something (reply 2) 5 someone who works well with other members of a group (reply 3) 6 people you work with (reply 3) 7 a piece of paper showing how much you have to pay for something (reply 4) 8 amount of money coming into and going out of a company (reply 4) Rent crowded spacious worried Team player colleagues bill Cash flow

17. Speaking Which of these are a problem where your live? prices Transport noise crime other

18. Language Focus 1 Present simple: negative and questions We use the present simple to talk about habitsand work routines. Negatives They don’t come to work on time He doesn’t go to meetings Questions Doeshe work well with colleagues? Wheredo you work?

19. Task Work in pairs. Match the question to the answers • Peter. He’s your line manager. • Because he has to pay for the office party. • You can leave a 5 o’clock. • 20 euros • She’s very efficient. • You need to enter your password. • In the city centre. • It starts at 2 o’clock. 1 What do you think about the new boss? 2 What time does the meeting start? 3 Where does she live? 4 Why does he need the money? 5 Who do I report to? 6 How does this work? 7 How much does it cost? 8 When do I finish work?

20. Task Put the words in the correct order to make questions. 1 weekend work you Do at the? 2 Pierre in sales Does work? 3 you do travel abroad How often? 4 you spell How business do? 5 this word Who mean does? 6 finish does the meeting When? Do you work at the weekend? Does Pierre work in sales? How often do you travel abroad? How do you spell business? What does this word mean? When does the meeting finish?

21. Task Make negative sentence. Use don’t (do not) or doesn’t (does not) 1 I like meetings (presentations) I like meeting, but I don’t like presentations. 2 Raj likes Fridays. (Monday) Raj likes Fridays, but he doesn’t like Mondays. 3 We agree about most things. (budgets) We agree about most things, but we don’t agree about budgets. 4 Susan sends a lot of e-mails. (faxes) Susan sends a lot of e-mails, but she doesn’t send a lot of faxes. 5 Alex and Connie speak Chinese. (Japanese) Alex and Connie speak Chinese, but they don’t speak Japanese.

22. Task Work in pairs. Ask and answer the questions. Student A: turn to pg 139. Student B: turn to pg 146. 1 What time / start work? 2 When / finish work? 3 Where / work? 4 Who / report to? 5 How often / work at the weekend? What time do you start work? When do you finish work? Where do you work? Who do you report to? How often do you work at the weekend?

23. Language Focus 2 Have got We use have got to talk about possession. We’vegot a new printer, but it doesn’t work very well. The office hasn’t got a lift. Have you got a problem with cash flow? Yes, we have / No, we haven’t We use some with plurals in positive sentences. I’ve got some problems with cash flow. We use any with plurals in questions and negative sentences. Have you got any meetings today?

24. Task Make sentences about Marco’s possessions. Mercedes 1 fax machine 0 Running shoes 0 swimming pool 1 Children 0 tennis court 0 Telephones 2 computer 1 He hasn’t got a fax machine. He’s got a swimming pool. He hasn’t got a tennis court. He’s got a computer. Marco’s got a Mercedes. He hasn’t got any running shoes. He hasn’t got any children. He’s got two telephones.

25. Office A Office B Lift View of the high street Balcony Very colorful walls No car park Fax machine in next room Large windows Air conditioning. No lift View of the mountains No balcony white walls Large car park Fax machine in the office small windows No air conditioning. Task Work in pairs. Talk about these two offices. Which office from Ex B would you choose? Describe your own office / study room.

26. Listen to four phone calls. Write the number of the call after the problem. Some call have two problems. Listening 3.2 1 3 4 2 3 1 There are no instructions. 2 A piece is missing. 3 The printer doesn’t work. 4 The invoice is incorrect. 5 The air conditioning doesn’t work. 6 The line is engaged. 4 1 4 2 2

27. Listening 3.2 Listen again and complete the sentences. 1 Please return it, and we can _________at it for you. 2 Would you like to ___________? No. Can he _____________ me back, please? 3 I’m sorry to hear that. Which ___________is it? 4 Right. Let me __________down the __________. look hold call model note details

28. Look at the Useful language box. Listen and tick the expressions you hear. Listening 3.3 Useful telephone phrases Apologize I’m very sorry about that. I’m sorry to hear that. Get details Can you give me some more information? Can you give me the details? Which model is it? Sorry, could you repeat that? Let me note down the details. Offer solutions Please return it and we can look at it for you. We can give you a refund. We can send you some new ones. I’ll send you some new instructions in the post today. Ending a conversation Thank you. Thanks for your help. Thanks for calling. Identify yourself Hello. This is Carl Fisher. Hello, Barbara Keller here. Good morning. PK Electronics. Marta Gomez speaking. Get through Can I speak to Janet Porter, please? Give reasons for calling I’ve got a problem with… I’m phoning about … There are some problems with… State the problem The printer doesn’t work. The air-conditioning’s broken down again. There are no instructions in the package. There’s a piece missing and the invoice is incorrect

29. Sample dialogue S: Good morning. Sunrise Clothing. Can I help you? C: Good morning. This is Carl Mason from Realpack. We’ve got some problems with the shirts you sent us yesterday. S: Can you give me the details? C: Yes, well, we want the large-sized yellow and pink shirts, but you sent us the medium-sized red and white ones. S: I’m sorry to hear that. Any other problems? C: Yes, the quantity of our order is 2,000, but you only sent us 200. S: Oh, I’m terribly sorry about that. Could you return the wrong order to us as soon as possible? We will send you the right one. C: That’s fine. Please send us the 2,000 large-sized yellow and pink shirts right away. S: OK, we’ll do it. Thanks for calling. Goodbye. C: Thanks for your help. Goodbye.

30. Telephone message Write an e-mail message to your boss, telling him about Richard Marsh’s phone call. • Who called? • What is the problem? • What is your solution? Hi, Dave Richard Marsh called this morning. He’s got a problem with the parts he ordered from us. He wanted part number PV202, but we sent him PB204. I have asked Mr. Marsh to send back the wrong ones so that we can send them the new ones as soon as possible. Best regards. Alex

31. Case Study Blue Horizon

32. Writing Listen to the voice mail & leave a message for your manager – Carla Davis • saying who called • when & who will arrive • what Mr. Davis has to do To: Carla Davis Name of caller: Mike Park Time of call: 3:47p.m. 30/10/07 Message: Mike Park called from the Head Office this afternoon. Mr. Cortes, Head of Customer Relations, is to arrive on Tuesday, 30 October, at 2:30 by Flight BA502. Mr. Park wants you to meet Mr. Cortes at the airport.

33. Unit 3 Problems Summary Sheet 1 The money you pay regularly to use a building (reply 1) 2 when a place is too full of people (reply 1) 3 large, with a lot of space (reply 1) 4 unhappy about something (reply 2) 5 someone who works well with other members of a group (reply 3) 6 people you work with (reply 3) 7 a piece of paper showing how much you have to pay for something (reply 4) 8 amount of money coming into and going out of a company (reply 4) • Long a) fast • Heavy b) late • Early c) short • Slow d) dangerous • Safe e) light • Big f) wide • Hot g) low • Narrow h) hard • High i) small • Soft j) cold Rent crowded spacious worried Team player colleagues bill Cash flow 1 The report doesn’t give much information. (too/ enough) It’s too short. / It isn’t long enough. 2 I can’t carry these suitcases. (too) They are too heavy. 3 I can’t meet you at 6 o’clock in the morning. (too) It’s too early. 4 I don’t want this car. It’s top speed is only 100 kilometres per hour. (too/enough) It’s too slow. / It isn’t fast enough. 5 Don’t take any visitors to those areas late at night. (too/enough) They’re too dangerous. / They aren’t safe enough. 6 That camera doesn’t fit in my pocket. (too / enough) It’s too big. / It isn’t small enough. 7 I can’t get this car into the garage. (too) It’s too big./ it’s too wide. 8 Our trucks can’t go under that bridge. (too/ enough) It’s too low. / It isn’t high enough. Have got We use have got to talk about possession. We’vegot a new printer, but it doesn’t work very well. The office hasn’t got a lift. Have you got a problem with cash flow? Yes, we have / No, we haven’t We use some with plurals in positive sentences. I’ve got some problems with cash flow. We use any with plurals in questions and negative sentences. Have you got any meetings today?