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Access Services Access to Work Program

Access to Work Program provides modified paratransit trips to help low-income customers reach employment and job training by their work start time. The program offers reliable service, a flat discounted fare, and no waitlist, benefiting individuals without other transportation options. Customer surveys and findings confirm the program's value in supporting employment access.

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Access Services Access to Work Program

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  1. Access Services Access to Work Program

  2. Background • FTA Job Access Reverse Commute (Sec. 5316) Grant designed to: • Modify traditional Access trips for work-based paratransit • Trips designed get to work by “start time” • Three grants awarded (2010, 2012, 2017) • Capital (50 Vans + Replace/ 65-75 vans) $10.6 million • Operations $8.0 million

  3. Program Features • Designed for Access customers with low income to reach employment & job training before work start. • Enhanced service to reliably reach employment • Service available throughout all six Access regions • Schedule trips to work start time • Flat $2 discounted fare • No Wait List • 94% On-Time Performance • Access to Work vehicles can be used for traditional Access trips

  4. Current Program Status • Service started January 2012 • Customers enrolled – 193 active customers • Average monthly trips – ~1,600 to work (3,200 total) • Average On Time Performance – 94%

  5. Program Findings • Customers say they have no other transportation to work • Very valuable program for persons relying on Access to reach employment • Traditional paratransit not designed for work start-times • Modifications to Standing Order service

  6. Customer Satisfaction Survey

  7. Customer Satisfaction Survey • Periodic Customer Satisfaction Survey (2014, 2016, 2019) • Mail-Out Questionnaire (January 2019) • To Active Customers • And Formerly Active Customers • Nine Multiple Choice Questions & Two Open-Ended Questions • Non-Active was 6 multiple choice & 2 open-ended • Response Rate – 34%/20%

  8. Survey Findings

  9. How Often To Work On Time?

  10. No Other Transport to Work

  11. Difficult to Keep Job-No ATW

  12. At Work with Plenty of Time

  13. Overall Experience with ATW

  14. What do you Like?

  15. What do you Dislike?

  16. ATW Experience (non-Active)

  17. Next Steps • Access to use Customer Survey as tool to improve service • With grant funding, ATW projected to continue County-wide through late 2020 • Replace original 48 Access to Work minivans • Working with Employment Centers to attract new ATW customers across County

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