2006 MBA Orientation

1. 2006 MBA Orientation Slide show available @: http://kelley.iu.edu/TS/ServicesSupport/CustomerSupport/Orientation/MBA_Orientation_2006.ppt Notebook Computer Training Session…

2. Training Checklist • Notebook computer • IUB network cable (orange cord w/oversized phone plugs on the ends) – passed out during configuration session • AC adapter • UITS account information (generated through AMS)

3. Training Session Agenda • Discuss Network printer locations and quota • Notebook computer maintenance • Check IU accounts (AMS) • Configure Outlook/Exchange • Provide general building network info • Notebook computer support – “Do’s & Don’ts” • Support available through Technology Services • Miscellaneous helpful information • Q & A & evaluation

4. Network Printer Queues & Locations • cg0020prt – In CG 0020 lounge • cg1022prt – Outside of CG 1022 • cg1034prt – In hallway between CG 1034 & 1040 • cg1050prt – Across hallway from cg1034prt • cg2065prt – Outside of CG 2065 • cg3075prt – In CG 3075 • (not always available due to scheduling conflicts)

5. IU Account Information http://itaccounts.iu.edu/ Used to check preferred e-mail address and confirm/request IU network accounts: • Network ID • ADS • Exchange

6. Notebook Computer Maintenance • Update Antivirus definitions – set for auto update, run scans weekly • Update Ad-Aware/Spybot definitions weekly, run scans weekly • Windows Updates – set for automatic • Suspend/Hibernation/Sleep mode – use at your own risk • Carrying a Notebook Computer Safely

7. Windows Update Information • Standard notebook computers are set to automatically download & install Windows updates every day. • Non standard notebook computers – To enable… • Right click on My Computer on the desktop • choose Properties from the menu • Select Automatic Updates tab and select checkbox to keep your computer up-to-date

8. Symantec Antivirus Information • Standard notebook computers are set to auto update every day • Non standard notebook computers – choose File/Schedule Updates to enable this option

9. Important Information for all Notebook Computer Users • VPN Login Information • Username: {your username} • Password: {your password/passphrase} • Domain: ADS • VPN Connection REQUIRED for printing and wireless network connection • Logging Out or Locking Your Computer (CTRL-ALT-DEL – click “Lock Computer”)

10. Outlook/Exchange Configuration • Check for existing user profile • “START,” “Settings,” “Control Panel,” double click “Mail” • “Show Profiles” – remove unwanted profile • Click Email accounts; Under "E-mail," select Add a new e-mail account • Under "Server type", select Microsoft Exchange Server • Under "Exchange Server Settings," enter ads.iu.edu  • Uncheck Use Cached Exchange Mode. Tab to the next line and type your username. Click the Check name button • Click Next, then Finish

11. Network Connection Availability • Classrooms in the Graduate & Executive Education Center (GEEC) • Available Mon-Thurs, 5:30-9pm (when not reserved); 9pm-2am; Fri, 8am-5pm (when not reserved); Sat & Sun, 12pm (noon)-2am • GEEC Breakout Rooms (29) • Available on a first-come, first-serve basis • GEEC Graduate Student Lounge & Hallway Connections • Available 24 hrs/day, 7 days/week

12. Network Connection Availability • BUS/SPEA Library (PV150) • 155 Wired connections + wireless access • Available Mon-Thurs, 8am-12am (midnight); Fri, 8am-9pm; Sat, 10am-5pm; Sun, 11am-12am (midnight) NOTE: They flicker lights 20 minutes before closing

13. Wireless Information Use VPN icon on desktop to login to IUB Network and to print to IUB printers • Username and password/passphrase are the same as all other accounts NOTE: Wired access will ALWAYS be faster/better

14. Wireless Coverage • Graduate & Executive Education Center • Available in all classrooms and most office areas • Bathrooms excluded – concentrate on other business! • Courtyard and Exterior Areas • Varied coverage – depends on signal penetration of exterior walls • Undergraduate Building • Available in all classrooms and most office areas • Business/SPEA Library

15. What you Should Expect to be Able to do with your Notebook Computer… • Use it extensively in class the first year • Check your e-mail • Surf the “Net” • Take some exams on it

16. What you Should Not Expect to be Able to do with your Notebook Computer • Use it in every class • Plug into the network anywhere on campus outside of designated areas (Kelley School of Business)

17. What you Should Not Expect to be Able to do with your Notebook Computer • Use it in every class • Plug into the network anywhere on campus outside of designated areas (Kelley School of Business) • Take it on dates • Sleep with it • Use it as a lunch tray • Use it as a fly swatter

18. Software on Standard Notebooks • Windows XP with SP2 • VPN Client • DVD playing and CD recording software • Symantec Antivirus, Corporate Edition • Quicktime • Microsoft Office 2003 w/all current Office updates • Adobe Acrobat Reader • IUB PPP (IUB modem dial-up software) • IUB printer locator • SSH Secure Shell (Telnet and FTP software) • Firefox • Internet Explorer • SpyBot

19. Standard Notebook Computers – Additional Information • One Hard Drive, Two Partitions • C: Used for Windows OS and applications • D: Used to store data files • System Warranties for Standard Notebook Computers • IBM ThinkPad T43 – 3 year EasyServ (return to depot warranty) • Dell Latitude D620 – 3 year next business day on-site warranty • IMPORTANT – Keep your invoice or E-mail confirmation (Dell)!!! This is your proof of purchase!

20. Supplemental Info • Check with your manufacturer before you take your laptop out of the U.S. as some companies require U.S. registration prior to obtaining warranty service in another country. • If any software installation asks you to install a wireless bridge, DO NOT DO THIS! • If you receive email from TSHELP or SOBACCT asking you to contact our office (Tech Services), please do so ASAP! It’s very possible that you have a network configuration that is causing difficulties for other users.

21. Top 10 Notebook Acts of Stupidity • My notebook computer fell out of my backpack and landed on the sidewalk – now it won’t boot • I left my notebook computer in the car overnight and the temperature dropped below zero, now it won’t boot… • I left my notebook computer too close to the lamp and it melted the case and screen… • I sat on my notebook computer and now the screen is blank around the pointer… • I left my laptop turned on & zipped it up in my carrying case while I drove home and now it won’t boot

22. Top 10 Notebook Acts of Stupidity • I checked my notebook computer through baggage at the airport and a Samsonite case obliterated it in baggage claim… • I accidentally locked my notebook computer case shut and lost the key, so I had a locksmith drill the lock out (through the case), and now it doesn’t boot… • From a technician, “Where did this liquid dripping out of your notebook computer come from?” • My daughter destroyed/my dog ate my Ethernet cable • “I spilled water on the keyboard and used a hair dryer to dry it up – I didn’t even put it on the hottest setting!” (6 keys on the keyboard were melted)

23. Insurance & Surge Protectors • Renters Insurance - A MUST! • Some companies will cover your laptop under their standard policy; others may require an additional rider. Check with your agent. • Surge protectors with telephone cable protection – A MUST! • Complete Care (Dell), and ThinkPad Protection (IBM) plans DO NOT cover theft or intentionally inflicted damage (hammer marks)

24. Network Access @ Home On Campus – • Wired Ethernet (free) – fastest network option • Wireless Ethernet (free) Off Campus – • $ Broadband DSL – Smithville (service fee) • $ Broadband DSL – Kiva (service fee) • $ Broadband ISDN – SBC (service fee) • $ Broadband Cable Modem – Insight (service fee) • Dial-up – IUB 56k modems (free) – slowest connection, two hour time limit (http://iuware.iu.edu - Networking/PPP Wizards/PPP Wizard 4.0 for Bloomington) For further options, see KB, Bloomington yellow pages, Web search engines, etc.

25. Need Assistance???

26. Services Available Via UITS Support Center - 855-6789, Information Commons • IU Account generation & maintenance • IU Network password resets • Software & Application installation & support • 24x7 telephone support • 24x7 IU Knowledge Base @ http://kb.indiana.edu • Evening & weekend walk-in support • Online Chat Support @ https://ithelplive.iu.edu

27. Services Available Via Technology Services (CG0013) • KSB school-wide computing issues • Hardware support (only) for KSB “Standard Notebooks” • Loaner Notebook computers available to any Kelley Graduate Student for up to 1 week (3 week max/semester) • Rebuild DVDs for standard units • Classroom technology, including video conferencing (students must have faculty/staff sponsor) • KSB Network Printer Paper & Maintenance • AV Equipment (with faculty sponsorship)

28. Notebook Computer Support UITS Support Center • Telephone: 855-6789 (free & available 24x7) • E-mail: ithelp@iu.edu(free & available 24x7) • UITS on-line help – http://uits.iu.edu(free & available 24x7) • Walk-in: The Information Commons (1st floor of main library) 8am-midnight Mon-Thurs; 8am-9pm Fri; Noon-5pm Sat; Noon-Midnight Sun Technology Services • TS Home page http://www.kelley.iu.edu/ts • Monday-Friday 7:30am-5pm • Contact Info: tshelp@indiana.edu or 812-855-4247 • Walk-in: CG0013

29. Alternate Support Options During Summer break, Holidays, weekends, etc. • UITS Support Center 855-6789, Information Commons, ithelp@iu.edu • Notebook Computer Vendors • Dell 1-800-WWW-DELL or (1-800-624-9896 ) • IBM EasyServ 1-800-IBM-SERV (1-800-426-7378) • PC Max (337-0630) • PC Guru (336-4878) • Computer Clubhouse (333-4484) • Check local yellow pages/Internet for others

30. Miscellaneous Helpful Information • Discharge battery fully once a month to sync with system fuel gauge (battery warranty is one year) • If computer locks up in suspend/sleep/hibernation mode, unplug notebook, remove battery, wait 10 seconds and reboot. • KSB Standard Notebook Start Menuassistance – instructions for changing machine name, Outlook Setup, and machine rebuild • Ghost is your friend! • Make sure your antivirus software and windows updates are current

31. More Helpful Info • Backup your personal data regularly (CDR/CDRW, USB “flash” or “thumb” drive, etc) • Log Out or Lock Your Computer (CTRL-ALT-DEL) • Protect Your Password(s)!! • Physically Secure Your Laptop when you need to leave it unattended (Kensington Cable)

32. Thank You! • Please Take a Moment to Fill Out our On-line Survey/Evaluation: • http://kelley.iu.edu/ts/survey/orientation2005/MBA/login.cfm • Questions?? • Slide show available @: http://www.kelley.iu.edu/ts/MBA_Orientation_2005.ppt