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Technology Services Update

Technology Services Update. Mary Schoeler: Assistant Vice Chancellor and Chief Information Officer January, 2008. Technology Services Organization Chart. X. Changes. 1/2. X. X. X. X. X. X. X. X. Webmaster, 0.5 FTE. What have we been doing?. Re-staffing processes

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Technology Services Update

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  1. Technology ServicesUpdate Mary Schoeler: Assistant Vice Chancellor and Chief Information Officer January, 2008

  2. Technology Services Organization Chart X Changes 1/2 X X X X X X X X Webmaster, 0.5 FTE

  3. What have we been doing? • Re-staffing processes • Programmer/analysts: Donna Triebwasser and Paul Lindgren • Webmaster: Mike Twining • D2L Support (1/2 time): Stacy Leno • Lots of training and mystery solving • Keep core services running smoothly • Network and email • PeopleSoft and Ehive

  4. Improve service processes • Complete the reorganization of old C&MS with N&PS by blending service process • New online request process for both the Help Desk and PeopleSoft requests • Why? So that you don’t have to hunt down an individual • Tickets will get assigned to the group as appropriate (some functions are still groups of one) • We will do our best to resolve in timely manner (and keep you informed)

  5. Reduce the complexity • Change from DARS to PeopleSoft Advising Module (PSAM) – (watch for information on this) • Ehive Portal Could Change– (if patch cycle breaks it Our Backup Plan is to have you login directly to PS Student Center or Faculty Center) • New web content management system for department pages(Commonspot to replace homegrown Webbuilder)

  6. New Website • Year long migration process will kick off on February 1 with New home page and connected utility pages • Phase 1: Academic departments • Phase 2: Admissions and student focused pages • Phase 3: ?? • Phase 4: ?? Etc.

  7. New home page

  8. Improved news & events

  9. New department pages

  10. Some new features • Link the academic program description section in with admissions fact sheet • Provide each department an Our News and Our Events function – that can be submitted to Univ. Relations for home page • Flexible formats – 1, 2, 3 column with or without navigation, easy photo resizing utility for formatting photos • Feature faculty and staff

  11. On the horizon • Continuous improvement • Planning for IT, building projects, etc • PeopleSoft upgrade to Version 9 • State IT Reporting • UW System Human Resource system project • Etc. Etc. Etc.

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