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Interactive Menu Personalizing the Dining Experience for Everyone

Interactive Menu Personalizing the Dining Experience for Everyone. 12/10/2009. Sarah Allen, Ellen Chisa, Mike Hughes, and Hermes Taylor-Weiner. Human Factors and Interface Design. Question.

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Interactive Menu Personalizing the Dining Experience for Everyone

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  1. Interactive MenuPersonalizing the Dining Experience for Everyone 12/10/2009 Sarah Allen, Ellen Chisa, Mike Hughes, and Hermes Taylor-Weiner Human Factors and Interface Design

  2. Question • How can we help people with dietary restrictions feel more comfortable and catered to while dining out?

  3. Today • Needs & Goals • Designer Answers • Demonstration • Summary

  4. Meet Samantha • 21 years old • Junior in college • Diagnosed with gluten intolerance • Eating wheat, rye, and barley causes severe stomach pain and long-term intestinal damage

  5. Samantha’s Goals

  6. Safety How many items in this photo contain gluten? ALL OF THEM

  7. Safety Samantha needs to… • “How was I supposed to know licorice had gluten!?” • “I get the waiter’s attention, look him in the eye and explain exactly what I can’t eat.” KNOW UNSAFE FOODS BROADCAST HER NEEDS TRUST THE RESTAURANT

  8. Avoid being a pain Dietary Restrictions can be socially annoying or worse, alienating. “How can I tell my friends I can’t even drink beer anymore?”

  9. Avoid being a pain Samantha wants to… AVOID BROADCASTING • “Going through my spiel about what I can’t eat to every waiter is annoying. My friends hate it.” BUT STILL FIND SAFE FOODS

  10. Avoid Routine Finding safe foods requires effort. Sometimes easier to go with what is known. “I found out this macaroni dish was safe and tasty.”

  11. Avoid Routine “But then I ate it almost every day of the month. Sometimes twice a day.”

  12. Avoid Routine Samantha wants to… AVOID FEELING LIMITED DISCOVER NEW, SAFE FOODS

  13. Have it all “Just because I’m gluten-free doesn’t mean I don’t deserve customization.”

  14. Have it all Samantha wants to… • LOOK FORWARD TO EATING OUT • ENJOY NEW FOODS CUSTOMIZED TO HER PREFERENCES • RECEIVE PERSONAL ATTENTION • FEEL WELCOME AND TAKEN CARE OF

  15. Not being a pain • Safety Menu Choice

  16. Automatic Substitution • Avoid Routine • Have it all

  17. Customizing Order • Have it all

  18. Safety Order Saved

  19. Future Goals

  20. Not being a pain • Safety • Avoid Routine • Have it all The interactive menu empowers users by adding personal attention and choice back into their dining experience.

  21. Interactive MenuPersonalizing the Dining Experience for Everyone 12/10/2009 Sarah Allen, Ellen Chisa, Mike Hughes, and Hermes Taylor-Weiner Human Factors and Interface Design

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