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Website and Communications Follow-up Survey

Website and Communications Follow-up Survey. Amy Apodaca, Web Content Coordinator Art Deller, WCS Supervisor. Responses . The survey request was sent to all MP (Completed June 30) 89 users participated in survey 60 Questions on ERCOT website satisfaction and WCS and RCS satisfaction

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Website and Communications Follow-up Survey

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  1. Website and Communications Follow-up Survey Amy Apodaca, Web Content Coordinator Art Deller, WCS Supervisor CCWG

  2. Responses • The survey request was sent to all MP (Completed June 30) • 89 users participated in survey • 60 Questions on ERCOT website satisfaction and WCS and RCS satisfaction • Comment field was available for almost all questions CCWG

  3. Ease of Locating Information & Timely Posting • Ease of Locating Information: • Market Guides, SLAs, Other docs (69%) • Reports (64%) • Timely Posting: • Market Guides, SLAs, Other docs (69%) • Reports (83%) • Calendar Information (63%) • Market Information (75%) • Market Rules (77%) CCWG

  4. Layout of ERCOT.com • Users are satisfied with: • Organizational layout (65%) • Homepage (67%) • Calendar (66%) CCWG

  5. Search Functionality • Satisfied: • Meeting Info • Links to other ERCOT websites • Needs Improvement: • Relevant protocol sections • Advanced search to remove certain types of documents • Better search engine • Number of returns (too many documents) • Search by date—most recent to oldest CCWG

  6. Background of User • Most classify themselves as knowledgeable of site • Visit daily or weekly • Most users (57%) are in Operations CCWG

  7. Comparable to Other ISO Websites • Average (53%) • Very Good (38%) • Recommend no change to site (60%) • Requested Improvements • Data graphics • Better forecast mechanisms • RSS feeds • Meter number search • Pricing graphics • Compliance schedule (ERCOT & TRE) • Automatic refreshing to avoid screen scraping • Better calendar features • More posting of historical/archive data CCWG

  8. Updates To ERCOT.com • SCR755 (ERCOT.com Website Enhancements) • Tabled until nodal go-live • Some improvements can be implemented now: • Google search appliance • Advanced search feature • iCal feature added by end of year • RSS feeds by end of year • Redesign of meeting calendar layout CCWG

  9. Updates To ERCOT.com • Cannot Implement Until SCR755 • Search by date (most recent to oldest, archive older documents to minimize return results) • Website training on finding information on ERCOT.com • Search by protocol • Search acronyms and definitions • Active links and pages in addition to documents • Search protocols and return Section or Subsection • **Enable mobile web browsing CCWG

  10. Background of MP Receiving ERCOT Communications • Level of experience with ERCOT • Expert (19%) • Knowledgeable (61%) • How often do you communicate with ERCOT • Weekly (41%) • Daily (30%) • Job function • Operations (57%) • Other (28%) • Frequency of communication with ERCOT • Daily (33%) • Weekly (41%) • Monthly (17%) CCWG

  11. ERCOT Communications • How many market notice lists do you subscribed to at lists.ercot.com • (1-5) 51% • (6-10) 25% • (11-15) 16% • (>15) 8% • Do market notices convey the correct amount of information • Strongly Agree (15%) • Agree (74%) • Disagree (9%) CCWG

  12. ERCOT Communications • Notice distributed in a timely manner • Strongly Agree (15%) • Agree (75%) • Disagree (9%) • Do you know your ERCOT Account Manager • Yes (73%) • No (38%) • Have you called the ERCOT 3900 line • Yes (33%) • No (67%) CCWG

  13. Participating Companies • The following companies participated in the follow-up survey: • Tenaska • AEP • BP • Tara Energy Inc • Cap Rock Energy • Sempra Energy Solutions • RBS Sempra Commodities CCWG

  14. Questions? CCWG

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