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TECH581 Fall 2013 Measure Presentation

TECH581 Fall 2013 Measure Presentation. November 11, 2013 Alex Garcia. Project Charter. CTQ. CTQ. KPIVs. Customer(s). KPOV(s). Pay Application Review Time. Time between when pay application is submitted and a check Is cut. Accounts Payable. Number of Individuals

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TECH581 Fall 2013 Measure Presentation

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  1. TECH581 Fall 2013 Measure Presentation November 11, 2013 Alex Garcia

  2. Project Charter

  3. CTQ CTQ KPIVs Customer(s) KPOV(s) Pay Application Review Time Time between when pay application is submitted and a check Is cut Accounts Payable Number of Individuals who review app INTERNAL Pay Application Processing Time Requirement of electronic submissions Direct Deposit/ Electronic Submission Contractors/Architects EXTERNAL Training of staff

  4. Data Collection Plan • Dig deeper into how many pay apps AP can handle • Are they understaffed? • Cost/Time of switching to direct deposit • Interview the Director of Special Projects and Campus Planner to determine why and what ways can be used to eliminate the unnecessary delays in approving pay apps

  5. Data Collection Results • AP receives on avg 100 pay requests per day • 1 person can process 30 per day • 2 people currently in AP that handle the checks

  6. Data Collection Results • Some projects are auxiliaries functions, so the pay request must go through them for approval as well, adding another step to the process • Switching to direct deposit would help but would be difficult to do due to various regulations.

  7. Analyze KPIV

  8. Elimination of KPIV • Requirement of electronic submissions for payment is not an issue, AP has instituted an electronic signature policy • Training of staff is currently ongoing regarding the electronic submission of pay applications

  9. Conclusion • Initially started with 4 KPIV and 2 KPOV in the CTQ tree • Further review determines that 2 KPIV and 1 KPOV can be eliminated • Remaining KPIV are directly proportional. The more people it takes to review a pay app, the longer time it takes for the check to get cut • The measurable item is the number of days taken to get the pay app approved

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